Pollo AI is a versatile, all-in-one AI platform designed to democratize video and image creation. It acts as a multi-model hub, integrating top engines like Kling AI and Runway into a single, user-friendly interface accessible via its Web platform and iOS/Android apps.Its robust feature set goes far beyond basic generation. Key capabilities include Text-to-Video and Image-to-Video, alongside powerful creative tools like the AI Animation Generator, which can transform footage into over 30 styles, including anime and Pixar. For dynamic character content, the platform offers the AI Avatar Video Generator (turning a photo into a talking spokesperson for up to two minutes), the AI Mimic Motion tool (transferring movement from a reference video to a static photo), and dedicated workflows for generating trending, multi-scene AI Shorts. Pollo AI makes high-quality, professional-grade visual content both fast and accessible for creators of all levels.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the video and image generation, noting that the platform is very easy to use and fast. Many people find it to be a practical and creative tool that successfully streamlines their workflow and brings their original ideas to life.
Some reviewers were not happy with credit consumption, mentioning that credits were used up quickly or wasted when the artificial intelligence misunderstood prompts. A few other people also felt that there were occasional issues with prompt fidelity, where the final output did not accurately match their exact instructions.
I am very disappointed. At first, everything worked wonderfully, but after I paid over €1,000, nothing worked anymore. I have to ask: what is this all about? Only "King" is still working—and even that is only functioning halfway decently. I am seriously considering having my bank reclaim the money.
Pollo AI 回复2026-05-25
Hello,
We apologize for the poor service experience.
What specific problem did you encounter? Could you provide a detailed explanation? We have already contacted you through our customer service email. If you can provide screenshots of the relevant issues, it will help us resolve your problem more quickly. You can contact our customer service email address [email protected] for assistance with any problems you encounter.
Thank you for your cooperation.
Nothing ever works on it. It's an absolute waste of time.
Pollo AI 回复2026-05-25
Hi there，
We sincerely apologize for bringing you such a bad usage experience. Every user's feedback is very important to us. We will attach great importance to the issues you reflected, actively optimize and upgrade related functions, and strive to avoid similar situations happening again.This is our contact email address：[email protected].
scam !
automated recurring payments unable to block even when you stop billing, deactive credit cards, delete your account
no page to stop this is foreseen on their website
total scam!
Edit per 23/06/2026: even after this review and receiving a clear confirmation from their customer service that all direct debits were cancelled, they still charged me again this month... Unbelievable!!!
SCAM SCAM SCAM
Pollo AI 回复2026-05-25
Hello,
We apologize for the poor service experience.
Regarding canceling automatic renewal, you need to cancel it in advance through the billing interface before your plan expires. If renewal is triggered after your plan expires,
please contact our customer service staff or your bank to reject the renewal request.
Here are the relevant contact details: [email protected]
UseRemoved the daily reward – now it's just a referral buttond to be you could get 2 credits a…
Used to be you could get 2 credits a day just for logging in. Barely bought anything, but it was a nice habit. Now that's gone. Instead, they replaced it with a dropdown asking you to invite friends or buy credits.
So let me get this straight – you want me to tell people "Hey, Pollo AI is brilliant and you get to invite your friends for absolutely nothing in return doing their marketing for free!" when you won't even give me a symbolic 2 credits for showing up every day?
Hard pass. Fix the daily reward or don't expect referrals...
Pollo AI 回复2026-05-22
Hi there,
Just a quick heads-up that the previous Daily Check-in entry has now been upgraded into the new Refer & Earn system.
We know some of you really enjoyed the old check-in feature, and we truly appreciate all the support and daily activity from the community
The new version is designed to bring more long-term and shareable rewards for everyone — especially for creators who invite friends to create together on Pollo AI.
Thanks for growing with us, and we’ll continue working on more community activities, rewards, and creator events ahead
Polio AI is not an honest company. I ordered a $49.00 package with them a few months ago, and when I checked my bank statement, they had withdrawn over $1000! I couldn't believe it! I immediately tried to get my money back. I sent them emails, but never got an answer. I went to my bank to see if they could help. to no avail! I never ordered anything that cost $ 1,665.! I ordered a $49. package, that's it! Polio decided to take what they wanted. Now, after reading their duplicitous reply to this post, I'm considering legal action. I have bank statements and a good lawyer! An honest company would have refunded my money back when I first asked for it (which was back in the beginning) and apologized for the "mistake") People, save your money, go elsewhere. Find honest people to do business with. Btw, what package does Polio offer for $ 1,665? (Asking for a friend)
Pollo AI 回复2026-05-25
Hello, after reviewing your account records, we found that you purchased the Pro 7500 points annual plan on October 23, 2025. This plan is a one-time annual payment.
Based on your points usage data, you have been using your credits normally every month, with more than half of your monthly points consumed, indicating that the plan has been in use for an extended period. Your current refund request comes more than six months after the order took effect, and you can refer to the relevant refund rules. We have already explained the situation to you via email.
We also note that you did not report any errors in your plan selection in the early stages of use, and only raised order-related issues after six months. Please understand that we cannot fulfill your refund request at this time.
⚠️ DON'T WASTE YOUR MONEY! ABSOLUTE SCAM! ⚠️Pollo AI has secretly stopped renewing free credits. Once you hit zero, you are blocked and forced to pay a very expensive subscription.Pay for this? No way. I only used this platform rarely, and the service quality is completely mediocre. The results are catastrophic, full of glitches, and totally disappointing. This AI is not worth a single penny.Don't give them your money. Switch immediately to much better alternatives:PixVerse: Gives 60 credits per account, enough for 12 seconds of talking video (and even more without speech).Kling AI: Even though they dropped from 140 to 66 monthly credits, it is still much better than Pollo AI's total zero policy.
Pollo AI 回复2026-05-25
Hi there,
Just a quick heads-up that the previous Daily Check-in entry has now been upgraded into the new Refer & Earn system.
We know some of you really enjoyed the old check-in feature, and we truly appreciate all the support and daily activity from the community
The new version is designed to bring more long-term and shareable rewards for everyone — especially for creators who invite friends to create together on Pollo AI.
We will not arbitrarily ban any user's account, as long as they comply with our terms of use. Even if your credits are used up, you can still use your account normally. If your account exhibits any irregularities, you can provide relevant materials and screenshots as evidence to our customer service staff for assistance in investigating the specific situation. [email protected]
Thanks for growing with us, and we’ll continue working on more community activities, rewards, and creator events ahead
It's great, yeah, sometimes it could do a bad generation, specially in image edition and those are wasted credits, but in general it's reliable, easy to use and it gives you credits only by login.
Pollo AI 回复2026-05-22
Hi there,
We are extremely grateful that you took the time to leave such a wonderful positive review for our AI video generation software. It truly inspires our entire team a lot. We will keep optimizing core functions and upgrading various creative effects to bring you a more stable and comfortable video making experience.
Please don’t use Pollo AI. I’m telling you this as a professional AI content creator with a lot of experience — I use AI tools for my work every day.
I saw an article where someone claimed that Seedance 2.0 on Pollo AI was cheaper than on other platforms and that they had an unlimited period. So I purchased a package with unlimited generations, but they don’t work well. When I choose the paid generations, the quality is much better.
I’m pretty sure they are using the fast version of Seedance 2.0 instead of the normal one. I’m going to make a big video about this where I compare the free and paid generations because it feels like a scam.
Also, it’s much more expensive than other platforms, so that article was misleading too.
Pollo AI 回复2026-05-22
Hello, thank you very much for providing such honest and detailed feedback as a seasoned AI content creator. We sincerely apologize for not being able to provide you with a satisfactory experience this time.
Regarding the issue you mentioned about the differences in generated effects between different versions of Seedance 2.0, normally the generated effects are the same. There are no issues with the unlimited model and the paid credits model. If you have any questions about your generated video, you can contact our customer service staff for further investigation. Of course, not every generated video can achieve 100% satisfaction, and we will continue to optimize our product to strive for the best user experience for every user.
Furthermore, regarding the pricing issue you mentioned, the credits charged for different models will vary, and different promotions are offered at different times. You can also learn more about them if you are interested.
you get a minus star. everytime i prompt for simple things including upscaling a video you had just created and using Pollo AI Upscale model I got stupid message saying flagged by third party for harmful content or some shit. You started your site and also on social media telling us start for free then you make us upgrade with paid membership to use any decent AI model. The rest are just trash. How do we start anything for free when all we get was just 2 credits to start and any of you sorry ass AI model cost tons of credits? On top of things you have to have you big ass logo on everything. pathetic.
Pollo AI 回复2026-05-22
Hello,
We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Here is the support contact E-mail address [email protected]
First-time users will receive 10 registration credits. Credits can also be earned through other methods. Additionally, members can use the watermark-free download feature.
Have a good day
They ration your own paid credits. Polio AI never gets it right, so it makes you waste credits on its mistakes. It's a total rip-off.
Pollo AI 回复2026-05-22
Hello,
Regarding any issues with the purchased package or using, it is recommended that you contact our professional customer service staff. We will respond to your questions within working days. Here is our customer service email contact information [email protected].
Unused credits will not be carried over to the next usage period.
The relevant terms and conditions can be found on the pricing page and in the FAQs section of the terms of use.
Wish you a happy life！
Thoughtless altering of my request and in most cases doing the ot
By refunding me the vast amount of credits that were taken from me when asking for a simple task and it was taking up to 10 attempts to do a task that would have taken just 1.Over the past few weeks I have spent at least 100 credits that I didn’t need to.It is so frustrating to know that the person at your end is just taking the piss.
Pollo AI 回复2026-05-22
Hello, we apologize for the poor service experience.
Different models and functions will incur different credits. If there are significant discrepancies in the generated results, please contact our customer service staff and send us the relevant video URL so we can provide feedback and review.
Our contact information is below [email protected]. Thank you for your cooperation.
Does what is says
A couple of minor image distortions on occasion
Pollo AI 回复2026-05-22
Hi there,
We are extremely grateful that you took the time to leave such a wonderful positive review for our AI video generation software. It truly inspires our entire team a lot. We will keep optimizing core functions and upgrading various creative effects to bring you a more stable and comfortable video making experience.
This is just a scam. They gave me a guest post article and didn't pay for it.
Pollo AI 回复2026-05-19
Hello,
We're sorry, could you please send the following information to our customer service email address? It needs to include relevant communication screenshots, the specific question, and the contact person.
Our customer service email address is: [email protected]
Thank you for your cooperation.
Much more reliable site than the other AI websites which randomly change pictures to give you pictures of complete strangers rather than the original people. Pollo faithfully reproduces the original people with the improvements incorporated as requested.
Update. This site now appears to be a pay only site. All the methods of getting rewards seem to have been disposed of except for trying to get someone else to join and presumably pay as well. You can only get credits by paying a subscription, you cannot even buy a one-off bundle of credits. Very bad move by Pollo and now makes them a site to forget.
Correction. The daily credit scheme has not been upgraded, it has been disposed of. Please do not try to cover it up with "marketing slogans", your users deserve more respect. What you have introduced is no better than a pyramid scheme and is definitely not an upgrade in any way, except for trying to make more money out of your users.
Pollo AI 回复2026-05-19
Hi there,
Just a quick heads-up that the previous Daily Check-in entry has now been upgraded into the new Refer & Earn system.
We know some of you really enjoyed the old check-in feature, and we truly appreciate all the support and daily activity from the community
The new version is designed to bring more long-term and shareable rewards for everyone — especially for creators who invite friends to create together on Pollo AI.
Thanks for growing with us, and we’ll continue working on more community activities, rewards, and creator events ahead
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
This is just a scam. They gave me a guest post article and didn't pay for it.
Pollo AI 回复2026-05-18
Hello,
We're sorry, could you please send the following information to our customer service email address? It needs to include relevant communication screenshots, the specific question, and the contact person.
Our customer service email address is: [email protected]
Thank you for your cooperation.
They keep begging for reviews on every single deletion and they keep telling me the image I'm uploading is 3rd party content 👍🏻
Pollo AI 回复2026-05-18
Hello,
We apologize for the inconvenience caused. Regarding issues encountered with third-party detection during data generation, we suggest you take screenshots of your problem and send them to our customer service staff for assistance. This will help resolve the issue more quickly.
Our contact information is [email protected]
Extremely expensive. Normal subscription for 10usd gets you like max 4 video creations.
Pollo AI 回复2026-05-18
Hello，
It should be noted that different functions require different credits.In addition, additional features will also increase the model's credits consumption.
You can check the credits required for different models before use.
Of course, if you have any questions about credits spending, you can contact our customer service staff, or click on the billing interface to view your historical credits spending.
very good so far as am just trying out its limits and outcomes, Thinking about subscribing
Pollo AI 回复2026-05-15
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
Hi there,
Thank you very much for your support and praise! We are glad to be a brand you trust. We look forward to maintaining a long-term cooperative relationship with you and wish you all the best!
OpenArt 
Higgsfield AI
Leonardo.Ai
micro1
Magnific
Use AI
Picsart
Krea