Hello Kevin,
We’re sorry to hear about your experience, but we haven’t been able to identify any account or support request matching your description.
We’ve reached out twice here and via support to better understand the issue but haven’t received any details from you yet.
We take claims about service reliability and support very seriously and would genuinely like to investigate and resolve this for you, including the possibility of a refund. Please respond to our request or email us at [email protected] with any identifying information so we can assist.
We’re here to help and would appreciate the opportunity to resolve this.
S
Simon BAYNES · 写过 1 条评价 · 体验于 2026-04-02 ·
★★★★★
快速响应
快速响应并了解问题并提供解决方案。
PrivadoVPN 回复2026-04-05
Thank you for taking the time to leave a review. We appreciate the support!
Thank you, Gerry! We're happy to have you as our customer!
A
Atif · 写过 1 条评价 · 体验于 2026-03-23 ·
★★★★★
最佳客户服务和 VPN 服务
最好的客户服务和 VPN 服务。真的很喜欢它。
PrivadoVPN 回复2026-03-30
Thank you so much for your kind words! We're really glad to hear you had a great experience with both our customer service and VPN. Your support means a lot to us!
F
Fela · 写过 1 条评价 · 体验于 2026-03-22 ·
★★★★★
误导骗子
骗子。他们告诉您不需要信用卡即可查看它是否有效，然后需要您的信用卡详细信息。
PrivadoVPN 回复2026-03-23
Hello,
We confirm there's no need to use a credit card if you wish to use a Feemium account.
Please respond to our contact request, and we will explain how to subscribe.
Best,
PrivadoVPN
Hello Alastair,
We're sorry to hear that your experience hasn’t met your expectations. That’s certainly not the experience we aim to provide.
We’d appreciate the opportunity to look into your concerns and assist you directly. Our support team is always happy to help review any issues related to accounts, plans, or service experience.
Please respond to the contact request we’ve sent you, and we’ll gladly work with you to address your concerns and find a solution.
PrivadoVPN Support Team
We're sorry to hear about your experience. Please reach out to our 24/7 Support Team for assistance at https://support.privadovpn.com/new
L
Lydia · 写过 1 条评价 · 体验于 2025-12-23 ·
★★★★★
优秀的客户服务
优秀的客户服务。几分钟内就提供了帮助。
PrivadoVPN 回复2025-12-30
Thank you for taking the time to leave a review. We appreciate the support!
R
Robert · 写过 32 条评价 · 体验于 2025-12-01 ·
★★★★★
报告故障的网页不存在！
虽然我住在英国并且我选择的服务器位于英国，但我无法访问 BBC iPlayer。我已经向通讯录中的机器人询问了这个问题，但它无法回答。
我收到了回复，要求我做各种事情，但没有成功。报告故障的网页不存在！
PrivadoVPN 回复2025-12-08
Hello Robert! Did you get our support email? If you do not see it, please send us an alternative email address or check the spam folder. We'd love to resolve the issue.
We're sorry to hear about your experience. Please reach out to our 24/7 Support Team for assistance at https://support.privadovpn.com/new . We'll have your Freemium account reactivated
P
Peter · 写过 1 条评价 · 体验于 2025-10-07 ·
★★★★★
索赔无限数据
声称无限数据，然后将其限制为 10GB。
PrivadoVPN 回复2025-12-09
Hi Peter, our Freemium plans have 10 GBs every 30 days; if the traffic is used earlier, the subscription is switched into the Lite mode (slower connection speed).
Fully unlimited speed and traffic is available on our Premium plans https://signup.privadovpn.com/
If you are interested, reach out for an additional discount to our support at https://support.privadovpn.com/new
T
T · 写过 2 条评价 · 体验于 2025-10-20 ·
★★★★★
完美的操作和对问题的立即响应。
我已经享受 Privado 的完美服务一年了，非常满意，我已续订至 2027 年。
PrivadoVPN 回复2025-12-09
Thank you for taking the time to leave a review. We appreciate the support!
a
annon · 写过 6 条评价 · 体验于 2025-10-17 ·
★★★★★
没有正常工作，现在忽略......
无法正常工作，现在忽略了我根据退款保证提出的退款请求......骗子
PrivadoVPN 回复2025-12-09
We're sorry to hear about your experience. Can you please share details about it with us? Please reach out to our 24/7 Support Team for assistance at https://support.privadovpn.com/new
