PROVEN Skincare creates personalized skincare products that are powered by science and designed for real results. Our formulas are built using the Skin Genome Project, the largest skincare database in the world and winner of the 2018 MIT AI Innovation Prize. This technology analyzes millions of data points to understand each person’s unique skin type, skin concerns, environment, and lifestyle. The result is a personalized skincare routine that is simple, effective, and custom-tailored.PROVEN Skincare focuses on trust, transparency, and results. Our mission is to make healthy skin achievable through personalized formulation, science-backed ingredients, and education that helps customers understand what their skin needs. PROVEN Skincare is personalized, science-based, and designed to help you achieve your best skin.
I am thrilled with my first shipment of Proven. My skin is noticeably softer, smaller pores, and several people have commented on it. The packaging is minimalist and beautiful. At first I didn’t love the lack of lather in the cleanser, but I’m all in now. I’m interested to see how things get tweaked for spring, and whether my feedback that I could use a little more moisture is addressed. I loved the eye cream samples and am likely going to buy them - I do wish they were in pump format vs tub for germs and preservation of the materials. The only real negative is that the scent of the night cream isn’t for me - it’s like a strong soapy shampoo smell.
My favorite part about this skincare is that it does exactly what I want it to do, because each shipment is custom created for my specific needs, and can be changed as my needs change over time. My skin feels smooth and hydrated without feeling greasy, with a more even complexion and fewer breakouts.
Overall I am very satisfied with my Proven system thus far. I love that the system is personalized for me and takes into account my location and environmental factors. The only negative thing I experienced was some dryness, but decreasing the cleansing use as Proven suggested has helped with this. I live in Pennsylvania so my skin does tend to get extra dry in the winter months. I really like the extra free gifts they include each month! It’s a nice surprise to look forward too, I hope they keep doing that!
I really like this system. My favorites are the cleanser, the night cream and the eye creams. I love the personalization. I have rosacea and oily skin and am starting to experience lack of skin elasticity and wrinkles. It is a tall order to deal with all of these. My rosacea bumps are gone and I no longer take Soolantra for this. I have noticed a slow, moderate improvement in redness over the past 3 months. The product amounts are not huge, so I have had to increase the frequency of my subscription and had to make additional on off purchases to supplement my subscription. This is partly because I have rosacea on my chest so I use all of my products I. My face,neck and chest, which likely causes me to use more product than average. Overall I am very satisfied.
After using it for almost 2 months I didn’t see any significant difference in my skin. It looked how it looks whenever I buy any expensive skincare, which has always left me wanting more. The pictures are all so dramatic that I expected to see new and better skin than ever before, but that didn’t happen. They replaced my moisturizer once which was nice, but it didn’t really help. And after I cancelled they still charged me an extra time and sent me a package which I never used, overall wasteful and not personalized how they claim
Caution: no refund policy. I wanted to try these products for…
I wanted to try these products for awhile. I subscribed to the eye duo , and the facial trio. I stopped using the eye duo because my eyes were constantly tearing. I somewhat liked the facial trio. The day cream was very stiff to smooth on my face. So I changed the formulation for next time. That being said I wanted to return the eye duo creams. I found out they do not except returns or refunds even if the creams cause irritation. So being very upset I canceled BOTH subscriptions. Beware they do not tell you this when you sign up. I never heard of a company not refunding there product if it causes irritation. Horrible customer service.
Horrible company , they will steal your money.
I think people should be wary of this company. I've not used them but really wanted to so held out for a black friday deal. The deal they advertised didn't work and I can only assume its because I'm in the UK as it was for $100 off their eye duo. Not the end of the world but it didn't say anywhere that it was USA only. My waryness however comes from when I emailed them regarding this they said to use a specific link and when I told them it wasn't working they wiped their hands of me. Then, I left 2 comments on the company's most recent Instagram posts highlighting that it doesn't seem to work in the UK and the posts were deleted. I've then seen the negative reviews on here. It's a shame as it seemed a great Idea but this has been a turn off for me and it seems too dodgy for me so I won't be using them now. I think buyers need to definitely be cautious if the company is deleting customer comments and not answering their customer service messages.
Horrible product, I’m getting a bad skin rash. They told me to keep using it and told me a whole different routine on how to use it. No refunds. i’ve never had such a bad reaction from a product.
Horrible. Don't waste your time. Expensive and doesn't work. And if you aren't on top of the renewal dates, they charge you immediately and they wont refund if you wanted to change the date or cancel. They are quick and sneaky with billing. I just lost almost $100. Then to cancel they, make you jump through hoops and do a big long survey about their products. You can't even avoid this step. Don't bother with this company.
2 yrs ago I gave the customized trio a shot and loved it. However, the formulation has recently changed and it was awful for me. My face immediately started breaking out and my eyes were irritated and stinging. The customer service is super slow motion because you can't call anyone so it's a days-long process via email. They stated that they could not provide me with products with the original formula so I cancelled. Makes me sad because I really loved the original products.
Absolutely terrible product. The sizes are also false advertising for the 30-45 days. TERRIBLE customer service and refund policy. WOULD NEVER RECOMMEND.
If you don’t like smells don’t buy these products! I have submitted two request for help because since these are toxin free I didn’t think they would have a smell. I have a migraine from just using one time. They have a very strong scent and nobody will reply to my request for a refund - which apparently they never give.
The worst customer service I have ever experienced. I’ve written to them to ask for help stopping the automatic monthly orders since I’m having trouble accessing my account and no one is helping and no one is responding to me. I’ve written them 6x!!!
I’ll need to file a complaint with my credit card company.
The good:
-I enjoyed how thorough their quiz was for determining skin needs
-Product arrived quickly with a gift included
-Cancellation of subscription was easy
-Good amount of product
-Cleanser was gentle and did not leave my skin feeling tight or dry after use
-Night cream was light on skin
The bad:
-SPF in the day cream irritated my skin
-Day cream with SPF also leaves a white cast on skin
-Night cream does have a strong sulfur smell
-Products can be bought separately by everyone which does make me question the “customized skin care” advertising as none are labeled for particular skin types/needs
I was genuinely excited to try their products, especially given all of the positive reviews, but was very disappointed by their lack of customer service even from the start. First, their shipping process is SLOW. My product wasn't shipped for a long time and when I reached out via my member portal to let them know, I received no response. It wasn't until I filed a credit card dispute that I even got any correspondence from Proven. Just based on this, I had already wanted to cancel my subscription. However, the products only validated my desire for cancelation. The day cream is cakey and does not absorb at all. Their night cream smells foul. I couldn't tolerate this product for more than a few days. The price for this skin care regimen is expensive, especially given the lack of customer service throughout the process. Buyer beware; I would recommend purchasing with caution!
I have been using Proven for 3 months. With the first shipment, I found that the cleanser was too drying and the night cream was insufficiently moisturizing. It was almost a pleasure to take it off in the morning.
I contacted Proven with my feedback and requested that they contact me. I never heard from anyone. But I decided to brush that off and see how the second shipment went.
Before this happened, notable, I ran out of the night cream about three weeks early and the daily about a week early, despite recognizing immediately how little product there was and being careful about how much I used (despite the package saying it should be used "liberally").
The cleanser and moisturizer improved with the second shipment, but I wanted to address the lack of product so I reached out to Proven to discuss my options. No response. I reached out again. No response. Today I tried their chat feature, which says someone will respond within 24 hours. Instead, it just turned into a chatbot that sent me articles about rosacea and how to deal with acne.
I am so frustrated at this point that I just canceled the subscription. During that process, they made me a good offer at a lower price, but I did not have the confidence in them as a company to take advantage of that offer. If a single person had bothered to reach out to me as I have now requested multiple times, I would have given it much more time to see if it could work, because it is a great idea and I like the simplicity of only three products.
In the end it was terrible customer service that drove me away.
No help for my allergic reaction to their eye cream.
I am wholly disappointed with Proven skin cream return policy. I was excited to try their new eye cream, but after using it for 3 days, my eyes swelled and I got raw patches under my brow bone. I stopped using it and contacted them - which was only possible through email - and they said they wanted me to try a slow approach to the cream, siting a 2 week schedule to get myself used to it. When I replied that I felt uncomfortable to do that, as I am obviously allergic to it, they informed me that "because the product was made specifically for me" they cannot offer a refund, unless I could provide photos. By the time this email arrived, it had been many days since I stopped using it and the swelling and patches were almost gone, so no photo op. They will not refund my money for the cream and so I have cancelled my subscription. I am surprised that this is their customer service policy. My feeling is that especially if a product is made specifically for me, if that product causes obvious discomfort, it should be accepted for refund simply, and perhaps with a kind apology as well. They've lost me as a customer and my respect for them as a company.
Do not buy from this company! They will continue sending product and not issue a refund even after I followed all instructions for delaying monthly shipment while I was out of the country.
I’ve had a horrible experience and so has my face.
After a week of burning, and red skin, that was oily and flaky at the same time, customer service said that maybe I should have ‘eased’ into using the product. There were no instructions with the product that warned me of a harsh reaction or to build up to using it. The only thing that customer service offered me was a ‘reformulation’. You have to fight to get a refund and by fight I mean disputing the charge with the credit card company as they refuse to refund your purchase. After refusing a refund, I received an email soliciting for an investment in the company! Boasting about millions of dollars in revenue, yet they can’t refund a measly $100 bucks? I’ve had a horrible experience and so has my face.
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