QEEQ Car Rental

We’re sorry to hear there was confusion about the shuttle between the airport and the rental location—this should have been clearer and more seamless. Thank you for sharing the details; we’ll review the pickup instructions and work with our rental partner to improve the shuttle guidance and on-site process. We also appreciate your understanding regarding the older vehicle model, and we’re glad the rental/return went smoothly and the car performed reliably throughout your trip. Qeeq.com Team

We’re sorry to hear that the insurance coverage details weren’t clearly presented at the time of booking, and we understand how important it is to know exactly what protection is included before pickup. Thank you for bringing this to our attention — we take this feedback seriously and will review how we display and explain coverage limits and any restrictions on supplementing insurance at the counter. We’ll also share your comments with the rental partner to help improve transparency in the pickup process. If you’d like us to look into your specific booking, please contact our support team via your order page in the app/website so we can assist further. Qeeq.com Team

We’re sorry to hear you ended up paying more than what was quoted — we understand how frustrating and unexpected that must have been. Pricing at the counter can sometimes change due to local taxes, deposits, or optional extras, but we agree this should be made clearer to avoid surprises. A service ticket has been created for your case, and a dedicated team member will follow up to review the charges and booking details and get back to you. Thank you for sharing your feedback — we’ll also raise this with our rental partner and work on improving price transparency. Qeeq.com Team

We’re very sorry to hear about your experience with the vehicle swap and the toll package charges—this is not the kind of rental experience we want anyone to have. While the pickup service and any optional products sold at the counter are handled by the supplier location, we take your feedback seriously and will raise this with Hertz to review what happened and urge improvements in their processes and communication. A service ticket has been created for your case, and a dedicated team member will follow up with you to check the booking details and help clarify the charges involved. Thank you for sharing this—your trust matters to us, and we’ll use your feedback to keep improving the booking experience. Qeeq.com Team

We’re sorry to hear about your experience with Hertz and understand how frustrating unexpected extra fees can be. While the rental location handles the final charges, we take this feedback seriously and will communicate with our rental partner to review what happened and urge improvements in their pricing transparency and counter process. A service ticket has been created for your case, and a dedicated team member will follow up with you to help clarify the fees and next steps. Thank you for bringing this to our attention. Qeeq.com Team