RackUp+Go

Dan Kenoyer美国 · 写过 2 条评价 · 体验于 2026-07-04 · 发表于 2026-07-04

入手了一条Fiama LED灯带

买了条 Fiama LED 灯带。第一个收到时就坏了。换的第二个开箱也不好用。不太行。

rackupgo.com靠谱，但rackupgohome.shop不靠谱

RackUp+Go（rackupgo.com）是一个很棒网站，产品很好，价格合理，客户服务也很出色。 但小心一个叫"rackupgohome.shop"的诈骗网站。他们盗用了RackUp+Go的标志，很容易让人误以为是正规网站。这个诈骗网站的价格低得离谱，比如1600美元的Pioneer Rooftop AC只要200美元。

产品有问题时很容易联系到店主…

如果需要产品帮助，很容易联系到店主。

这个支架质量超好！

我很期待使用这个水管喷头支架。这似乎是解决户外淋浴问题的完美方案。

Aftab Baloch阿拉伯联合酋长国 · 写过 4 条评价 · 体验于 2025-12-12 · 发表于 2025-12-12

体验很棒，非常满意

很不错，购物体验很好

一个超棒的钓鱼伙伴。

一个出色的钓鱼伙伴。

我买了一台Dometic交直流冰箱…

我从他们那儿买了台Dometic ac/dc冰箱，结果我搞错了，买成了只有dc功能的型号。不过他们人挺好的，真的会接电话，帮我解决了问题，客户服务太棒了，我很乐意推荐给任何人。

一切按设计正常工作

功能都按设计运作。我只是需要把架子翻个面，因为第一次装的时候装反了。

包装破损，里面的设备…

包装不行，里面的设备都坏了。零件袋里的配件还缺了几样。客服基本帮不上忙，就算发了照片也没用。最后400美元只能我自己扛了。

我见过最好的客服

服务很棒，人也很友好

发货速度超快。

配送速度快

发货快！我有问题，RackUp+Go 解答了！五星服务！

朋友，这才是客户服务！干得好，伙计们

我从这帮人那儿买了好几样东西给我的面包车用。从没出过问题。 我买了个侧梯，结果下支架装不上。我还以为自己搞错了。折腾了一会儿就放弃了。找了朋友来看，又问了老婆，大家都得出同一个结论——完全反了。这应该是给右舵车用的，滑门在另一边。装到对面那边完美契合。打电话给 Rackup and Go 但没时间等。发了封邮件。 Zak 回复了。我跟他说了情况。他说发照片。我发了。当晚他就回了快递单号。第二天午饭前零件就到了车上。 朋友，这才叫客户服务！干得漂亮，伙计们

有史以来最差的体验。

Ordered the Velit A/C. $2000 ? Plugged it in and wondered if it would ever get cool. Barley to not really at all. Not to mention I ordered the “white” and they never mention it’s a “White” top and black bottom. Zac Larson the owner gave me attitude saying they responded to my emails when there was a clear lag and some that were not even responded to, especially my last email asking about how this compares to the “CountryMod” their competitor in the 12v arena. A clear sign of arrogance to me, so I was already starting to regret my purchase from Rackup+Go. They never mentioned once that it is not recommended for class A RVs. I say this because the part of the AC coming into the rv is not long enough so it sits inside where you can still see the RVs insulation foam. Also the screws they provide are not long enough. Go with CountryMod Pro A/C, way better quality and the people are very kind and respectful. Just would have thought for $2000 this Velit A/C would produce something better but no. This is more like 800BTU’s rather than the advertised 8000. Just being real. You will see when you buy it. So after all that, I decided to return the Velit A/C considering how dangerous they are. The main reason is; the first night of use on “night mode” it froze up and ended up leaking about half a gallon of water over the floor in the morning. Not only CORRODING the control board but creating a major hazard for my children and wife. Next, the cheap screen mesh was already after day one coming apart from its mount since the build quality of this whole unit is absolute GARBAGE. Obviously; this inferior product lacks a temperature sensor on its cooling fins to shut it down if ice is detected or if ice does build up. After working with “Zac”, not only did he never apologize he has he been the most disrespectful, rude, and inconsiderate person I have ever dealt with giving us the worst experience of our lives. Clear signs of a narcissist. Not only will he try to manipulate you to “troubleshoot” any issues to make you try and keep your unwanted purchase they will threaten you with a 25% “re-Stocking fee” if you refuse. Insane how you threaten your own customers to cheat them out of money. This whole terrible experience is costing our family over $1000 since they wanted me to pay for my own shipping back to their warehouse which was over $300, another added fee they refused to work with me. Also just to add insult to injury Zac doesn’t even have the respect to call me back after I attempted to problem solve (my issues) over the phone. He is a lair when he mentions below he “tried” to talk to me. Travis, his (phone screener) verbally told me “oh just send emails, that’s the best way to communicate.” Most companies or businesses with customers who might have issues, you would get an “I’m sorry you’re not happy with your purchase”, or “we will do our best to fix this issue”. Well not with Zac or Rack up + go, he will inundate you with their “Policy lingo” which I’m sure they copy and paste all day to customers who have issues. He will try to make you feel inferior and act like it’s your fault you didn’t “install” their product properly. They said my install was “complicated” and “custom”. Read other 1 star reviews this is his common theme: to blame others. * Next update and this nonsense still continues after weeks of headache and after paying over $300 to FedEx to return the obsolete Velit unit they decided to give me $1371 Costing me over $1,000 in the process. Summary: never ONCE does he or anyone in the Business ever say sorry. Never in 3 weeks did he ever say sorry to us, or apologize. His arrogance and ability to belittle his customers is crystal clear. I called rackup and go a total of 5 times to “troubleshoot”. Never once was Zac anywhere to be found or would ever speak to me about anything. Troubleshooting by the way is for people who want to keep their units. This is their way to take advantage of you. Just read other 1 star reviews on how the owner Zac Larson puts people down. I’m not the only one.

Patrick Meenan美国 · 写过 2 条评价 · 体验于 2025-05-20 · 发表于 2025-05-20

专业且发货速度惊人

我真不知道他们是怎么做到的，但他们居然能把那台120磅的 Gree Eco-Cool RV 空调通过 FedEx Priority Overnight 寄出（运费还出乎意料地便宜）。 他们对自家产品也非常了解，经常在 YouTube 上发视频评测。 这次购物体验我们非常满意，下次还会再来买。

我对……有太多赞美之词……

我对这家公司真是赞不绝口。昨晚我从他们那里买了一台Anker Solix c1000，提交后我发现用错了信用卡。我在一分钟内联系了客服，他们取消了这笔交易。第二次尝试时，我又没点对按钮来享受折扣。早上我和Travis沟通过，他们给我补了折扣！我强烈推荐他们。

Waiden Mar美国 · 写过 1 条评价 · 体验于 2024-10-01 · 发表于 2024-11-13

永远不断电

我和RackUp+Go的店主Zac打交道，他总是回复我的邮件。我有一套EcoFlow Delta Pro Ultra 12kw系统。我受够了P,G&E一直涨电费。所以我买了EcoFlow发电机12kw系统、15块太阳能板等，只要8000美元，自己就装好了，很简单。现在再也不用担心P,G&E的账单或者停电了。

Paul Komp美国 · 写过 1 条评价 · 体验于 2024-09-10 · 发表于 2024-09-12

EcoFlow Delta 2 Max 的购买体验。

RackUp+Go。以前没听说过这家公司。一开始我还挺怀疑的。不过……我查了一下，发现他们是正规的，可以信任他们会发货。 所以，我从他们那儿买了一套EcoFlow Delta 2 Max和800w Alternator Charger的组合。 价格很合理，因为是打包一起买的。 D2M包装得很好，虽然盒子上没有EcoFlow的标志。这让我有点紧张，因为我看过好几个开箱视频，上面都有logo。不过我还是鼓起勇气打开了，里面的东西和开箱视频里看到的一模一样。这让我松了口气。不过，等我把所有东西都拿出来后，才发现Alt. Charger没在里面。我又回去看了订单详情，确认没有漏看什么。确认订单没问题后，我通过邮件联系了Zac。他过了一会儿回复说充电器是分开发货的，并为造成的困惑道了歉。两天后，Alt. Charger就到了。太棒了！ 总的来说，我的体验是正面的，我愿意为这家新公司担保。我也会向我的朋友圈和家人推荐他们。 感谢Zac打消了我的顾虑，提升了购物体验。 Paul

与描述相符

我最近购买了一台 Eco Pro Delta Pro Ultra。

我最近买了一台Eco Pro和Delta Pro Ultra。我直接和其中一位店主沟通过。我明确地、特意地告诉他们：我们正在巴拿马建房子，要到10月15日才会回巴拿马。我特别强调要把这个216磅的设备用海运发到我位于Doral Florida的地址。这是为了确保运往巴拿马的是海运而不是空运。结果Elecier从Servitechnic发邮件告诉我包裹已经到了。我的空运费用是922.50美元。 我联系了Rack In Go来处理这个问题。他们拒绝承认这个错误。我把这事提交给了美国银行争议处理。一个月后，我被补退了额外的运费412美元。 我们是巴拿马的永久居民，知道这里的情况。这家公司不诚实，你可以在别处找到这个产品。