Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes.
However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
A year ago I wrote on this site that the booking all worked but I was unhappy with the price. The ticket had a face value in Euros which was almost half the cost in pounds sterling that I was charged. Since then Railninja have been in touch to apologise and explain that they were still trying to get pricing right. They have refunded the difference in the price and I am happy with that.
Rail Ninja 回复2024-08-29
Dear Daniel,
Thank you for sharing your feedback with us. Through our extensive network of partnerships with train operators, we offer a wide range of routes and exclusive deals that you won't find anywhere else. Our website is designed to make comparing trains, schedules, and prices effortless, saving you both time and effort. Your feedback is important to us, and we're committed to using it to continually improve our services.
My experience last week with Rail Ninja could have been better. The biggest problem was that the high-speed SJ train I booked through Rail Ninja from Copenhagen to Stockholm was cancelled, and has apparently not been operating from Copenhagen during most of the summer (you have to take a different train to Malmo first, and then switch to an SJ train there). Luckily, when I arrived at Copenhagen station, I just happened to show my ticket to a station official (inquiring whether I could use the lounge area) and she told me the train was cancelled and I would have to take a different train from a different carrier from Copenhagen to Malmo--and that I'd have to get on the one departing in just 5 minutes! Had I not spoken with this woman and had I not allowed extra time at the station, I would not have discovered this so quickly and would not have been able to catch up with my SJ train in Malmo. Rail Ninja should have notified me about this. Its app, once you have your tickets, is not useful, since it does not include any kind of monitoring function to let you know if trains are on-time/late/cancelled (you need to use the sites of the carriers you're traveling on). The site was easy to use to find and book a train, and I had no problem getting the tickets, but the deficiency regarding my cancelled train is a major blunder, and for that reason, I would not trust this service again.
Rail Ninja 回复2024-08-27
Dear Andrew,
Thank you for your feedback. We’re sorry to hear about your recent experience and want to assure you that we are continually working to enhance our services for a better experience. Thanks to our extensive partnerships with numerous train companies, we can offer a wide range of routes and options, including exclusive deals not available elsewhere. Our website is designed to simplify the comparison of trains, schedules, and prices, aiming to save you both time and effort. We appreciate your input and are committed to making improvements based on your feedback.
I booked two times a train from Berlin to Amsterdam and in both cases I had to ask for a refund because they offered me either a switch to a "flexible" for a lot more money or a very inconvenient time.
Rail Ninja 回复2024-08-22
Dear Jaime,
Thank you for your review. We apologize for the inconvenience caused by the rail carrier's schedule changes on your chosen dates. To give you the flexibility to adjust your travel plans, we have processed a full refund. If you need any assistance with rebooking or planning your trip, please don’t hesitate to contact our support team via email.
I haven’t received my tickets yet and it’s been over a month now, it’s now September 8. When will I receive my tickets?
Rail Ninja 回复2024-08-21
Dear Jeffrey,
Thank you for your review. Rest assured, there is no need for concern. On the Rail Ninja website, you have the option to make a pre-booking, which allows you to secure your seats as soon as the rail carrier begins seat reservations. We kindly ask for your patience, and we will notify you as soon as the seat assignments are available.
The platform was good but I was not able to choose two seats together. I bought two tickets and wanted seats together but it didn’t give me an option. Am still hopeful that we will be able to seat together during the travel. The payment on the platform was smooth. Confirmation number: RN-202408-1451911 T
Rail Ninja 回复2024-08-21
Dear Peter,
Thank you for your review. At Rail Ninja, we always strive to assign our travelers the most comfortable seats available on the train, making every effort to ensure that passengers are seated near a window, next to each other, and facing forward whenever possible. However, it's important to note that some rail carriers do not allow the selection of specific seats, as they are automatically allocated by the system. Additionally, the best seats are often booked by travelers who plan their trips well in advance.
Unfortunately, we were unable to locate a booking in our system under your name. To assist you further, we kindly ask that you provide your order number and trip details, so we can take a closer look at your case. We are committed to resolving any issues and ensuring a better travel experience for you in the future.
I did not choose to book through Rail Ninja; I was redirected from the Portuguese rail website. The site is easy to book on but there is a substantial service fee that is not indicated very well (my ticket was CDN$41 and the service fee was CDN$19).
Rail Ninja 回复2024-08-21
Dear Traveller,
Thank you for your review. We are committed to transparency, and we want to assure you that the price breakdown is clearly displayed at the final booking step, so you are fully aware of the total amount and agree with our General Policy. If you require personalized assistance or have any further questions, please do not hesitate to reach out to our support team via email or online chat.
I was unable to down load the tickets properly in order to print them.
Rail Ninja 回复2024-08-21
Dear Jane,
Unfortunately, we couldn't locate a booking in our system under your name. To assist you further, please provide your order number and trip details. This will allow us to review your case thoroughly. We are committed to resolving any issues and ensuring a better travel experience for you in the future.
Be careful when you see this site at the top of a search for train tickets
We travelled by train in Finland and booked tickets through the site. With hindsight we didn't do enough research in advance, The refundable business class tickets we booked were much cheaper had we booked on the Finnish Railways (VR) website. This only came to light when we needed to change the time of our train only to find that the refund of 80% of what we paid was considerably more than booking new tickets via VR the day before the date of travel. There was no phone number to call to assist in the refund process and we had difficulty working out how to get the refund but eventually managed it via the App. It is not unusual to see a lot of 1 star and 5 star reviews but my assessment is that several of the 5 star reviews look decidedly odd, giving a higher overall rating than I think is a fair reflection of the customer experience.
Rail Ninja 回复2024-08-15
Dear Andrew,
Thank you for your review. We are pleased that you have reviewed other customers' feedback and can accurately assess why our clients value us. We help save the most valuable resource: time. When you book with us, you can rely on our support team, available 24/7. Moreover, we work with railway companies worldwide to provide the broadest coverage, allowing you to book tickets to nearly any destination around the globe in one app. You can choose from various carriers within a single country, making your decision well-informed and based on the criteria that matter most to you. Our website’s intuitive navigation makes purchasing easier for our clients, saving both time and effort.
Should you need assistance do not hesitate to contact us via e-mail or online chat.
If the ticket/time was not available you should have not allowed the purchase. You then had our group change time 2 more times.
Rail Ninja 回复2024-08-15
Dear Joy,
Thank you for your feedback. We’re sorry to hear that you were disappointed. Please know that our goal is to provide suitable alternatives to ensure smooth travel from point A to point B. You had the option of a full refund if the alternatives did not meet your needs. The tickets were issued based on your preferred choice. If you require further assistance with your booking, please do not hesitate to contact our support team.
I liked the ease of booking.
I did not like the inability to change my one way ticket to round ticket 2 months in advance. I did not like the high cost
Rail Ninja 回复2024-08-05
Dear Caesar,
Thank you for your review. We appreciate your feedback and are always looking for ways to improve our services. Your suggestion about adding a second return ticket to an existing reservation is valuable, and we will certainly consider it as we work towards enhancing our offerings. Thank you for helping us strive to be the best in the industry.
Kind regards,
Rail Ninja
It is an ok service if you get everything right and book tickets through them. We spent 3 days trying to upgrade our tickets and couldn’t. You can’t call anyone and responses are slow. I gave up with them in the end. It’s an internet company with no customer service and their mark up is probably quite expensive for what you get . I tried using their numbers and online chat but after three days I gave up. They just don’t help resolve matters. You can buy tickets direct, then if you need to make changes, this can be done at the station where the staff are helpful, if you use an agent like I did , then they say you have to contact the agent. I have now read their reply , and as expected they are advising I do all the things a tried to do.
Rail Ninja 回复2024-08-01
Dear Matthew,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced. After reviewing your booking, we found that the modification invoice was not paid, which resulted in the reversion to the original booking.
For quicker assistance, we recommend using our online chat service. Please note that emails are handled on a first-come, first-served basis.
The website does not reflect the actual train routes and types of seats available, i.e. the website lets you book a train business class seats from Belfast to Dublin, but then lets you know that only economy class seats are available and the train is not direct so there will be one change required.
I must say that the communication was quick and refund was provided promptly for the difference of fare, but certainly it was not an experience one would want to have while booking a family holiday.
Rail Ninja 回复2024-08-02
Dear Rakshit,
Thank you for sharing your feedback with us. We truly value your opinion and want to ensure that we address your concerns thoughtfully.
Rail Ninja works diligently to offer the best service to our esteemed travelers. As part of our commitment, we have various mechanisms in place to confirm availability with our partners. Unfortunately, due to the high season and the popularity of certain routes, we were unable to secure Business class seats for you this time, and we sincerely apologize for any inconvenience this may have caused.
Regarding train schedules, please understand that rail carriers occasionally need to make adjustments due to track maintenance, technical issues, political or economic events, and even natural events to ensure passenger safety and comfort. We recognize that these changes can be disruptive, and we strive to make these transitions as smooth as possible for our customers.
At Rail Ninja, our goal is to offer alternatives that closely match your original ticket so that you can still enjoy your trip with minimal disruption.
If you have any further questions or need additional assistance please contact our support team via e-mail or online chat.
Weird selling things that are not in their possesion
Bought some train tickets for a trip. About 14 hours before the actual trip, contacted costumer service since the tickets didn't appear in the mail immediately. Costumer service was quick to respond and help out, however they cancelled the whole thing since they were not able to get the actual tickets. The tickets were sold out on the site of the train company but Rail Ninja apparently still had some. In the end they didn't have any tickets and were just selling something they didn't have. Did get the option for a full refund tho, waiting on that now. Takes about 2 weeks so might update then.
Edit: gotten the refund from Rail Ninja
Rail Ninja 回复2024-08-02
Dear Zl jj,
Thank you for sharing your thoughts with us. We genuinely appreciate your feedback and want to ensure your concerns are addressed with care.
At Rail Ninja, we strive to offer the best possible experience for our valued travelers. Due to the high season and the popularity of certain routes, we are sometimes unable to secure seats for our customers, and we sincerely apologize for any inconvenience this may have caused. Our goal is to provide alternative options that are as close as possible to your original booking so you can continue with your travel plans with minimal impact.
If you have further questions or need assistance, please contact our support team via e-mail or online chat as we were unable to identify your order number.
Kind regards,
Rail Ninja
Two sites one in American dollars and finally the other one in Cdn. dollars
First class from Dijon to Paris I couldn't pick my seat which was a window seat facing forward .
I got a a seat ... 86 but ....don't know whether it is what I asked for.
Was it
Rail Ninja 回复2024-07-26
Dear Reginald,
Thank you for your review. Rail Ninja is committed to helping our customers and providing high-quality service. However, due to local regulations, not all rail carriers allow seat selection from a seating map. Please note that the best seats are often reserved by passengers who book well in advance. To ensure you secure your preferred seats, we recommend booking your tickets as early as possible.
Kind regards,
Rail Ninja
I traveled on the Oslo Bergen train 8 years ago. Then, I made my reservation directly with the Norway rail authority. This time, I inadvertently ended up on Rail Ninja and I made my reservation. Shortly after making this reservation, I discovered that I could have made the reservation directly with the Norway rail authority at a lower cost.
Rail Ninja 回复2024-07-20
Dear John,
Thank you for your review. We believe that Rail Ninja's additional services and excellent customer support will assure you that you made the right choice. Rail Ninja is a commercial service designed to make booking train tickets online easier and more convenient for you.
Kind regards,
Rail Ninja
I bought train tickets that you were offering, and one day later you cancel the trains I bought. But thankfully you gave me options.
Rail Ninja 回复2024-07-22
Dear Rafael,
Thank you for your review. We have made every effort to locate your booking and find a solution for you. However, we are missing some important order details needed to identify your booking in our system. Please contact our support team via e-mail for further assistance.
I paid Rail Ninja £152 (€179) for two tickets in business class on the 11:32 express from Porto to Lisbon. But each ticket is marked at €47.40 - a total of €94.80. The Comboios de Portugal website says the same. Have I been overcharged by 88%
Rail Ninja 回复2024-07-18
Dear Will,
Thank you for your review. We’re sorry to hear that Rail Ninja’s service did not meet your expectations. Our team is dedicated to providing a user-friendly website and a multifunctional trip planner. We regret that we did not fully meet your travel needs this time.
The seat location plan was not displayed before booking the ticket. We are now stuck with separate rather than adjacent seats, let alone at lease one window seat. This journey is once in a lifetime one for us, going there from the US, for my wife’s 75th and my 80th birthday 😩
Rail Ninja 回复2024-07-18
Dear Srikantiah,
Thank you for your review. At Rail.Ninja, we always strive to assign our travelers the most comfortable seats available, ensuring passengers can sit near the window, next to each other, and facing forward whenever possible.
Please note that seats become available for booking 90 days prior to departure. As you made your booking 25 days before the trip and there is only one 1st Class car on the train, all neighboring seats were already booked by other travelers who planned their journeys well in advance.
To secure the best seats, we recommend making an early booking with Rail.Ninja. We accept online bookings up to 2 years in advance to ensure our travelers get the best seats.
For further inquiries, please contact our support team via e-mail or online chat.
Overpriced tickets & canceled reservations (without an explanation), along with no notification of train schedule change
In 1/24, I booked 3 seats on a train from Oslo to Stockholm. In late May, I was notified that those seats were no longer available (but was given no reason) and a choice to rebook for one week later. That didn't work in our schedule, so I requested a refund. The full refund appeared on my credit card one week later, thank goodness!
Then, in early 4/24, I booked 3 seats on a train from Stockholm to Copenhagen. After the above experience, I was concerned whether that reservation would be cancelled, so I booked flights as a backup. The good news is that our train reservations weren't cancelled. However, we weren't notified that we'd need to change trains in Malmo. (Luckily, another passenger had received notification from her travel agent and she shared that information with me as we boarded the train.) The trip took longer.
After the first situation, I researched Rail Ninja and read many comments from unhappy customers. Considering the stress that I experienced, I will never use Rail Ninja again; and, should someone ask me about Rail Ninja, I will strongly suggest that they book directly with the train company!!!
Rail Ninja 回复2024-07-16
Dear Janice,
Thank you for your review. We apologize that your experience with Rail Ninja did not meet your expectations. After reviewing the situation, we'd like to provide some context to the issues you encountered.
The rail carrier was conducting trackworks, which resulted in the cancellation of direct trains from Oslo to Stockholm. Our team promptly notified you as soon as we were informed by our partners. Regarding your tickets for Stockholm to Copenhagen, they were issued according to your initial booking, but the changes were a result of the trackworks mentioned above. We apologize for any inconvenience this may have caused.
We regret that we didn't have the opportunity to showcase our dedication to our travelers. We value your feedback and would like to improve our services.
Disappointing train trips from Toronto to Montreal and back. Seats had no padding and were very uncomfortable. There was no viewing area, nor snack car as advertised. A limited amount of snacks and drinks were quickly rolled down the aisle by grumpy staff. Dissatisfied first-time customer. Certainly not worth over $700.00 for two, round trip!
Rail Ninja 回复2024-07-16
Dear Patricia,
Thank you for your review. Your feedback is invaluable to us, as it enables us to refine and enhance our services. Although Rail Ninja is not a train operating company, we recognize the importance of customer opinions for future developments.
