Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes.
However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
When a person books 3 tickets in business class, they should be situated across an aisle, not in separate aisles. Also, the washrooms/ rest rooms in business class weren't working at all, which was the main reason why I booked business class (I have Crohn's and need bathroom access in case of emergencies)
Rail Ninja 回复2025-03-07
Dear Pantelis Ioannis,
Thank you for your review. Please note that your booking was made just one day before departure, and at that stage, seat availability may be limited. Travelers who book further in advance typically have access to a wider selection of seats.
Regarding onboard facilities, we recommend reaching out to the rail carrier directly, as they are responsible for train maintenance and amenities. We appreciate your feedback and hope your future travels are more comfortable.
Too expensive. I eventually bought direct from the rail company in Portugal and it was better than half price compared to using this app. I tried several options and this was the most expensive. Rail Ninja offered me a full refund of my fare which was more than welcome. This is excellent customer service, recognising the original issue and dealing with it in a professional manner with great courtesy.
Rail Ninja 回复2025-03-10
Dear Chris,
Thank you for your feedback. Rail Ninja provides a seamless international booking experience, allowing travelers to secure train tickets across various countries in multiple languages. Our platform offers diverse payment options, intuitive navigation, and dedicated customer support to ensure a smooth booking process. The service fees included in our pricing help cover these conveniences, giving you access to a hassle-free and reliable travel planning experience.
They advertised the sleeping rooms at a certain price so I prebooked & when they were released my booking was cancelled as they said the cheaper fare was "no longer available". So I paid the more expensive price thinking I would get the sleeper with a private shower (which was the higher price we paid) but we didn't, we still got the cheaper cabin at the higher price. It was very misleading & I thought it was a scam at first.
Rail Ninja 回复2025-03-05
Dear Doedie,
Thank you for your revie - we appreciate your feedback as it helps us improve our services. Your ticket reservation was canceled as per your request, and a full refund has already been issued.
When we booked the ticket it stipulated when we would receive the ticket. However, that timeline was not adhered to which worried us. The ride was fine. The transfer was a bit problematic for us to determine which track to expect the train. Fortunately, the second train was delayed because we probably wouldn’t have been able to make the connection.
Rail Ninja 回复2025-03-07
Dear Ashley,
Thank you for your review. We’re glad to hear your ride went well, though we understand your concerns about the ticket delivery and transfer process. Unfortunately, we weren’t able to locate your booking in our system to review the details of your trip. However, we’d be happy to assis - please reach out to our support team via email, and we’ll gladly provide any clarifications you may need.
I bought the train tickets for 6 pax from Seoul to Busan with "forward direction", however it was a 'reverse direction'
Rail Ninja 回复2025-02-06
Dear Magdalene,
Thank you for your revi, it helps us improve our services.
Just a kind reminder that not all rail carriers allow seat selection due to their internal policies. We apologize for any inconvenience, but this information is stated in Rail Ninja's Terms and Conditions to ensure transparency.
I renewed our passports after seat reservation. Ninja rail wants $83 CDN to change passport info. This is unacceptable
Rail Ninja 回复2025-02-03
Dear Robert,
We're sorry to hear about your disappointment. Ensuring accurate details is the customer's responsibility, and our Terms and Conditions advise reviewing all information carefully, as accuracy is essential for a smooth boarding and travel experience.
We're also sorry that you weren’t able to reach our support team before making the payment. We would have been happy to assist you in understanding our modification policy.
I actually cannot exactly remember where and when I used Rail Ninja... Probably South Korea, is it?
My name is Daniel Rottenberg.
But I am almost sure it relates to two rail travels : Seoul to Suncheon and Suncheon to Jeonju, beginning of October. One piece of critics is that when enquiring about the Seoul to Suncheon trip, Rail Ninja only offered a very early and only option at 7 something am. Fortunately, we ourselves enquired at Seoul Central station only to be informed that a later and more convenient option started from another important train station only a couple of subway stops further. I think that when people ask for train trips from "Seoul", they should be informed of options departing from other stations than only Seoul Central.
Rail Ninja 回复2025-02-04
Dear Traveller,
Thank you for your review! We’d be happy to check that for you. If you could provide us with your name or email used for the booking, we can look up your reservation details and confirm the trip location for you. Let us know how we can assist further!
Their business practices are deceptive. I booked 2 tickets for travel on Portugal rail from Faro to Lisbon. When I entered the information the price came back as $52 CDN per ticket. As I had been directed to their website through several different portals I assumed they were a legitimate booking agent and agreed. The total came to $104 and it wasn't until after I had agreed and paid, and checked the box that these were non-refundable that I was shown the tickets. The actual cost of the tickets was 14.50 euros per ticket, about $22 CDN, $44 in total. I checked at the train station when we arrived and the cost to book at the station on the day of travel, the most expensive way to do it, was 26 euros per ticket, about $39 CDN, $78 in total. I expected a reasonable service charge for the service but $60 on 2 tickets that cost $44 is far beyond reasonable. This company will rip you off, don't use them.
Rail Ninja's response to this review in no way addressed the complaint I made in my review. I was well aware of the cancellation policy and did not try to cancel the tickets. That policy is there so you can't cancel after you book and there is no transparency for the fees that they charge at any time in the process so you're stuck if you proceed. I rarely write negative reviews about anyone but this level of gouging is beyond my tolerance.
Update October 3, 2025. The company contacted me and apologized for what happened and blamed it on a problem with their system linking to the train company ticketing. The have given me a full refund of the service fee of $60 and asked that I update this review. The refund has been received along with the apology. No explanation as to why it took 7 months but better late than never.
Rail Ninja 回复2025-02-07
Dear Wayne,
Thank you for your review. We’re sorry to hear that the cancellation policy was not clear to you, even though it was displayed in the timetable and available for comparison. We aim to provide a transparent policy to help our customers make informed decisions. Our support team is always ready to assist and offer guidance whenever needed.
This note applies to 2 train journeys (Paris-Wien-Paris) done in January 2025, paid for December 2024.
They overcharged 35€ for 2 tickets. And were shameless about it when questioned after the trip.
BUT months later (August 2025) they contacted me because of my review (which I am modifying now) and agreed a refund of the excess - which I got. So they sorted it, with a lot of apologetic correspondence. I feel they could have done the same when I first complained, but they came up trumps in the end.
Fair play.
Rail Ninja 回复2025-01-28
Dear Lewis,
Thank you for sharing your feedback. We truly value the opportunity to address your concerns and clarify any misunderstandings.
Regarding your concern about the pricing, we want to highlight that all prices are transparently displayed during the booking process before payment. The amount you paid reflects both the ticket cost and the convenience of our platform, which provides access to a wide range of train routes and services from multiple carriers.
As for booking round-trip tickets, we do offer the option to book both outward and return journeys. We regret if there was any confusion during the process and would be happy to provide guidance should you choose to book with us again.
Did a search for return journeys for 4 between Helsinki and Jyvaskyla in Finland. About £250 via rail.ninja.
Booked them through Finnish rail website (VR) - €140.
Outrageous price difference, absolutely no need to use rail.ninja.
Rail Ninja 回复2025-01-23
Dear Chris,
Thank you for your reply. While Rail Ninja prices may indeed differ from rail carriers' rates, we strive to provide transparent information on our website. As stated on our homepage, Rail Ninja is a private ticketing company and does not represent any rail carrier. Comparing prices without considering the services included in the ticket price may lead to misunderstandings.
Rail Ninja offers an intuitive trip planning platform, allowing you to book train tickets worldwide in just a few clicks. We provide multiple payment options to avoid the hassle of dealing with local websites and currencies, and our website is translated into multiple languages to make the booking process fast and convenient.
Our service helps customers save valuable time by managing their train ticket bookings all in one place. Additionally, our dedicated support team is always ready to assist - whether it's planning your journey or providing advice after your trip.
We appreciate your feedback and are here to help with any further questions.
You were able to book us on the train I requested. However there were 6 of us and lots of luggage so I requested an open car with a table. The seats had a table but were in a compartment. We could not all fit in the compartment so we asked the conductor if we could move. I tried ahead of time to see where the seats were located but your app did not provide that information, or the platform we left from. It was very frustrating and we will not be using Rail ninja again.
Rail Ninja 回复2024-12-31
Dear Andrea,
Thank you for your review. Please note that the tickets were issued based on your online booking. The configuration of the carriage is determined by the rail carrier, and unfortunately, Rail Ninja has no control over it. We’re sorry to hear that your train trip did not meet your expectations. Rest assured, we are committed to improving our services to better serve you in the future.
No changes, no refunds! Although it worked out in the end.
I booked first class tickets for the wrong time in error. Rail Ninja was completely inflexible and unsympathetic and would not let me make any changes to the tickets, even with a fee. Their website made it seem like they were an authorized agent of the railway. Clearly this is not the case. Beware and read the fine print!
Update, December 10, 2024
Rain Ninja did refund 74% of my original purchase price. Although the experience did cause me a degree of stress, several emails, and a several weeks' time, I am satisfied with the resolution and appreciate the consideration and understanding that RailNinja extended in following through.
Rail Ninja 回复2024-11-27
Dear John,
Thank you for your feedback. At Rail Ninja, we strive to offer a seamless and user-friendly experience for our customers, helping them find the best travel options available.
The tickets you purchased are under the Saver tariff, which, as per the terms, are non-refundable. We understand this may be frustrating, and while we sympathize with your situation, we are unable to proceed with a cancellation due to the strict policies imposed by the rail carrier.
We appreciate your understanding in this matter.
Birthdate was incorrectly recorded for one of the tickets (but correct on the other). Hope this won’t give us a problem! Also, we weren’t given the seat preference we requested and paid extra for.
Rail Ninja 回复2024-11-21
Thank you for your feedback. Sorry to hear about the seat preference issue. Also, the incorrect birth date shouldn't cause any problems.
I googled “Copenhagen to Stockholm trains” with the intention of booking two tickets with the train company. I ignored the first two results – one of which I now realise was rail ninja - which were sponsored. The top unsponsored result was trainline which I knew to be a booking agent and instead went for the second result – swedentrains.com which sounded like the train company and took payment through rail ninja. The price for the tickets quickly shot up from £100 each to £150 each.
In due course I realised Swedentrains.com and rail ninja are booking agents not train companies and that the tickets were still on sale for £100 with sj.se the train company. I was concerned that I had been scammed and the tickets wouldn’t be accepted but thankfully they were.
I later raised this issue with Rail Ninja who were really very good with the speed and accuracy of their replies and promptly refunded me £100.
So Rail Ninja do provide rail tickets at a decent price and are easy to deal with but I cannot give them five stars because the price rise unnerved me enough to pay a further £50 each for flexible tickets plus I find the company name Swedentrains.com misleading.
Rail Ninja 回复2024-11-29
Dear Niall,
Thank you for taking the time to share your feedback. We’re sincerely sorry to learn about your experience and want to assure you that our primary goal at Rail Ninja is to provide a seamless and stress-free booking process. We place great importance on offering a user-friendly platform with intuitive navigation to ensure a positive experience. We regret that we didn’t meet your expectations on this occasion and deeply appreciate your understanding.
The booking system was quite easy to use, but more expensive than booking direct with the train companies. Unfortunately, you can not choose your seats, rail ninja does that. Ours were facing backward. I would have preferred to choose our own seats. Also, there should be ability to put tickets in Apple Wallet, but this option doesn’t exist
Rail Ninja 回复2024-11-21
Thank you for your feedback. We appreciate your suggestions for seat selection and ticket options.
Was a bit concerned when tickets did not arrive when initially said, but they did finally arrive, so we now have them. I won't comment further until we have travelled and I know they are legit tickets, as i have read elsewhere that people have had trouble with them. Fingers crossed all goes well.
Rail Ninja 回复2024-11-08
Thank you for sharing your experience with us! We’re glad to hear that you received your tickets and appreciate your patience. Rest assured, we work closely with trusted railway partners to provide legitimate tickets, and our support team is here to assist you at every step. We hope you have a smooth journey and a wonderful travel experience! Should you have any questions or need assistance along the way, please don’t hesitate to reach out. Safe travels!
TRIED it, but still not that fast as before, service is slow now
Rail Ninja 回复2024-11-06
Dear Olme,
Thank you for sharing your feedback. Rail Ninja is continually working to enhance our services, and your review is invaluable in helping us improve. We appreciate your support and look forward to providing you with an even better experience in the near future.
Booked 3 journey's with Rail Ninja and two of those were not honoured. Luckily one was when I was still in the UK and I rebooked on a train at a slightly different time. I booked business class for all three bookings and they offered a lower class and refund on the same or different trains. The second change, I had just arrived in China realising you couldn't use Google and was panicking especially when you're travelling with your 80 year old mother. Luckily the concierge at the hotel made the booking for me and I cancelled the Ninja Rail booking, although the booking did cost me a surcharge from the hotel. Why did you not offer an alternative train, similar time and journey time where the business class booking was honoured?
Rail Ninja 回复2024-10-24
Dear Angela,
Thank you for sharing your feedback with us. We're sorry to hear about the difficulties you encountered, and we sincerely apologize for any inconvenience caused. The options provided to you were based on the availability in our partners' system. Please rest assured that your requested refund has been fully processed.
We look forward to assisting you with future travel plans and are here should you need any further support.
Booked Oslo-Bergen tickets via Ninjarail. Tickets arrived promptly and ENTOS confirmed the tickets had been booked.
However face value of tickets was less than half what Ninjarail charged.
We queried this and we’re fobbed off with preprepared statements re taxes, service charges etc.
We asked for detailed breakdown of these costs but got nowhere. Seems like exorbitant profiteering to us so better to book direct with rail company.
Rail Ninja 回复2024-10-17
Dear Lynne and Keith Moore,
Thank you for your review. After reviewing your ticket reservation, we can confirm that your tickets have been issued and are valid for travel.
We understand your concerns regarding pricing, and we would like to assure you that Rail Ninja is committed to providing transparent pricing and clear policies. On our homepage, we state that Rail Ninja is not a rail carrier but a platform designed to simplify online bookings and provide a convenient trip-planning experience worldwide. Additionally, the final price, along with a detailed breakdown, is always displayed during the final booking step to help travelers make informed decisions.
We regret that our efforts to provide convenience and transparency did not meet your expectations. We will continue to improve our services, and we hope to serve you better in the future.
It's in small letters but make sure to read the commission they take to provide the service it's ridiculous expensive! Unfortunately I didn't notice on time.
Rail Ninja 回复2024-10-21
Dear Jose,
Thank you for sharing your review. We take your feedback seriously and will continue working to improve our services for you.
We’re sorry to hear about your concerns regarding the ticket price. Please know that our team is committed to providing transparent pricing, with all policies clearly outlined in our Terms and Conditions, which are accessible at any time. Additionally, our support team is always available and eager to assist you with any questions or concerns.
We appreciate your understanding and look forward to serving you again.
