How to Download the App
Excellent Easy to handle
About Rail Ninja
Data updated- Website
- rail.ninja
- Category
- Vehicles & Transportation
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 593 reviews
- Replies to negative
- 59% (211/358)
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About this business
Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
Written by the business, not verified by us.Is Rail Ninja legit?
Rail Ninja (rail.ninja) has a 3.1 out of 5 rating on OK.one, based on 939 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 59% of negative reviews; 593 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes. However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
Auto-generated from all reviews of this business. For reference only.What people say
easy to change booking
Everything was easy and efficient
Everything is very clear
Everything is very clear, large and readable times and dates. Selecting seats and insurance straight through to the payment page was super easy.
So easy
The booking was so easy and very clear process.
To download the tickets is somewhat…
To download the tickets is somewhat complicated. You have to make simple to get the ticket and send it in the email as attachment
It was very comprehensive options to…very easy and efficient
It was very comprehensive options to select. It was very easy and efficient navigation through the schedule. Thanks
They don’t accommodate at all
They don’t accommodate at all. Staff is rude and the system is old they don’t update if train is delayed or what not. And it’s way more expensive than the actual rail cost.
very easy to input my booking…
very easy to input my booking requirements, and my personal data.
Great Booking With Ninja..
Great Booking With Ninja.. Staff Eli has been Very Responsive & Helpful. Greatly Appreciated 👍 More Than Satisfying with Our Experience with Rail Ninja for Train Booking in Europe.. Professional and Reliable... Most Important...
Same reasons as before
The support I received with my…
The support I received with my reservation. I had to make a change and they help me with my issue.
Easy App
Easy App, but rates are not good.
Beware the misleading commitments from…
Beware the misleading commitments from this company! We ordered rail tickets in Korea 4-5 weeks ahead. Rail Ninja kept us waiting until a few days before the departure date with AI chatbots telling us the tickets were "still processing". I tried to speak with a human agent and it took me over an hour without any real help except for vague comments about "it will be all right". In the end, there were no tickets and they refunded us the ticket price, but it was a huge waste of our time and effort, we were forced to make alternative travel arrangements at the last minute and it was was very stressful. This company makes false commitments and does not provide sufficient warning about the possibility that it will not be able to complete the order.
Good Service
It was completely ok.
I booked not first time with you!it’s…
I booked not first time with you!it’s so easy and fast! Thank you for your job
Booking made easy, Rail Ninja, excellent, thank you
Rail Ninja made the booking of a train journey straight forward. Response time to my query was timely. Totally impressed. Highly recommend.
When tickets are sent
Note that if you buy your ticket well in advance, you might get a message saying you will receive your tickets "soon". That could be misleading if tickets are not yet available.
Reply from Rail Ninja2026-10-20
Thank you for sharing your concerns. Chris. According to your booking details, your trip is scheduled for March. As indicated in your personal account, the tickets are expected to become available in the app around February 3rd. Therefore, the tickets have not yet been issued, in line with the expected timeline. We also haven’t received any emails or messages from you regarding this issue. Could you please clarify which QR code you were referring to so we can better understand the situation? If you have any concerns, please feel free to contact our Support Team. You can start a chat directly in the app or email us at [email protected]. We’ll be happy to help!
Great and Easy to use..
Ease of use
Ease of use, slick platform and payment portal.