Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
以上内容由商家自行提供，未经平台核实。Rail Ninja（rail.ninja）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 939 条用户评价，属于车辆与交通分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 59% 的差评；近 12 个月新增 593 条。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes. However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I bought tickets for an upcoming journey from Turku to Helsinki. Didn't seem overpriced, as we live in UK which has really high fares. On receiving tickets, we've paid them £68 to receive €25 worth of tickets. I get that Rail Ninja provide a brokerage service, but that's rather a joke. Shall just seek a direct solution with rail operators in future.
The non refundable aspect affected us. We discovered that after we got our ticket, the university dropped the field of study we were going to tour for so we didn’t go on the trip and lost our money we spent on the train tickets The response from Rail Ninja could be a little more polite especially during a holiday season and less “corporate-y”. That’s not becoming anymore
Dear Brandie, we are sorry to hear that your trip didn't go as planned. However, please note that cancellation terms are determined by the rail companies operating the trains and we do our best to offer different types of fares (from fully flexible to non-refundable). If you purchase a non-refundable option you must acknowledge the risk that your tickets will not be refunded shall you travel plans change.
We were very INITIALLY happy with the ITALO train from Rome to Naples, Italy. YOUR WEB SITE WAS EASY AND MET OUR NEEDS. HOWEVER, WE ARE GIVING YOU A 2 STARS AS THE TRAIN NEVER WAS AVAILABLE ON THAT EVENING FROM NAPLES TO ROME. THERE WERE NO INDICATION OF A TIME OR WHICH TRAIN ON THE BOARD. WE WERE THERE 1 HR EARLY. NO ONE WAS PRESENT IN ANY OFFICE AT ITALO. NO ONE ELSE COULD GIVE US INFORMATION AS ALL OTHER COMPANIES WERE ALL STATING "IT IS NOT OUR COMPANY ETC".NOONE WOULD HELP THEREFORE, WE ARE ASKING FOR A REFUND FOR OUR NAPLES TO ROME TRIP. WE AHD TO PAY $150 TO GET INTO ANOTHER TRAIN TO TAKE US BACK TO ROME.
We are very sorry to hear and we will investigate with the rail carrier to find out what happened with that train. It goes without saying that if train did not run, we will secure a refund for you from the rail carrier.
Originally The customer service agents were above reproach, they were professional, considerate and knowledgeable. The rail company changed the schedule at the 11th hour and our trip increased from 4.5 hours to 7.5 hours, NO OPTIONS available to us, other than this increase. I was extremely disappointed, there was no explanation as to why this happened. However this is not the fault of the customer service agents and we will still take the trip. I paid for first price tickets but it doesn't look like we are in first class, I will update once we have taken our trip. We missed our train due to traffic and Rail Ninja completely abandoned us. Rethink using this company
Booked tickets & paid 26 Jan, expectation of 24 hour ticket availability. Still no tickets 4 March - told to wait but no timeline.
Dear Mike, Thank you for letting us know about this issue. We see that indeed you have experienced a longer wait for your tickets. Our team is already informed about the situation, and you should receive the tickets to your inbox shortly. We are really sorry about the inconvenience and wish you a pleasant trip!
They should sync ticket availability with the carriers they book on to avoid wasting everyone's time. KTX tickets were sold out for the time I wanted, so I found Rail Ninja that showed them as being available. They happily took all of my information and booked the tickets, then asked me to reschedule when they actually tried to book it by hand.
The fees for the tickets of 100% are really too expensive even if the service is ok. I can understand that the society must earn something but asking twice the price of the ticket is not commercial and not fair...
Absolutely unacceptable. We have booked the train in July for the trip in December for Christmas . Got the confirmation, paid in full and in September received the email that the train has been overbooked and we don’t get our tickets. They did provide us with some options, that were not nearly adäquat. So the Trip is ruined, Kids (and adults) are disappointed.
hello, can you please provide your order ID so we can investigate and try to come up with a good solution.
I didn’t want to make a bad review because it might mar the an otherwise spotless reputation. I booked on 08 April 2018 for Comfort Seat tickets for a scenic train trip from Oslo to Bergen on 28 May 2018. After receiving an invoice for my payment, I was informed by a computer-generated email that tickets will be issued once seat assignments are made. I waited patiently for weeks, but no tickets came. A few weeks before the planned trip, I became alarmed as there was still no word from Rail Ninja. So I emailed them to follow-up. I then received a notice informing me that my confirmation was CANCELLED and I had two choices: continue with the planned Oslo to Bergen scenic train ride, but pay the same amount for Standard seats OR forfeit and be refunded. I called the company and asked fo an explanation for this unpleasant surprise. I was told that they were informed on that self-same day that I called that the seats were blocked and my reservation was cancelled. How fortuituous can I get? Which begs the question: Does the customer need to actively follow-up before he would be informed off-handedly that his reservation was cancelled? I felt that I was given no choice; our trip hinges on reaching Bergen because our return flight home commences there. And all this time, I still have this nagging feeling that my transaction was not attended to and they ran out of seats. And they just realized they oversold the tickets when I pestered for an update. I may be wrong but the timing was suspect. Despite everything, my friend and I had a great time; the view was spectacular and the train was comfortable. Also, I commend Evdokia Kopteva for excellent customer care as she assisted me with the tickets and for patiently answering my questions. However, I will not be recommending Rail Ninja to any of my friends.
Thanks for your review. The feedback you offered here will help us improve our services in the future. We are currently looking into your case to find out why you weren't informed about the situation with your tickets sooner and will be in touch via email.
First the tickets were booked, then they said they weren’t available anymore but then came back and said they had found some others but would now cost extra. Paid the extra but it took ages for them to issue the downloadable tickets to my email. Finally they were there. So printed them out. When we were on the train & finally the conductor checked the tickets, he said both tickets were issued in one persons same only. We sweated a bit when he said he’d have to look into the matter. Fortunately he didn’t return so must of been ok. When we found our seats there were other people in them. And would not budge. Eventually we were seated. Not a pleasant experience all round.
Thanks for your review. The feedback you offered here will help us improve our services in the future. But let us explain what usually happens in cases like yours. You need to take into account that we are an online train ticket reseller, so we rely on the railway companies to provide ticket availability, and the time is of the essence. While you are making a reservation what often happens is the railway company sells the ticket which you intended to book. In such situations, we do our best to offer you alternative traveling options - either an upgrade to the higher class, a choice of a different traveling time or a bus option. And for the actual journey review, we cannot take responsibility for any mishaps that sometimes occur while onboard. We wish we could provide customer service training to all ticket inspectors, train attendants and all other service staff on stations and in trains that you come in contact with, however, that is beyond our reach and we can only wish you a pleasant journey the next time you board a train.
Being a carrier that carry’s a multitude of all different cultures, there was no English translation on the ticket, making it difficult to navitgate from point to point. No assistance on the train with an enquiry in getting off at Tunes station. Was dismissed by the train officer when I asked if the next station was Tunes. Train stated that wifi available on board but this did not work on train so not available. Purchased a ticket I believe that entitled me to a basic lounge access at Oriente station but was denied when I presented this ticket so waited for my train in the public area. No reason given by the attendant. Quality of on board train food was poor and over priced for what it was. Brought a chicken wrap / panini, tasted like garbage. Discarded and did not eat. Overall, if it wasn’t paramount that I had to get to Lagos, I would have avoided this experience. It was an awful experience. Rail Ninja, lift your game like many other carriers.
Reviews like yours are valuable to us. We understand that by booking a train ticket with us, you have certain expectations for the actual journey. Although, as much as we wish to be every step of the way with you while you travel, we are only an online ticket booking platform that helps you secure your tickets, but cannot ensure there are no misfortunes in your way. Traveling is a very rewarding, yet unpredictable thing.
Booked a train ticket for our family on holiday. during the ticketing process, the child's age was given. as he was under 2, we were not required to buy him a separate ticket and he could travel for free. Second point was that the initial booking was not available and had to be rescheduled. I was notified almost immediately after making the booking. in other words, the site was not up to date. Personally would not be using them again.
Thanks for your review. The feedback you offered here will help us improve our services in the future. But let us explain what usually happens in cases like yours. You need to take into account that we are an online train ticket reseller, so we rely on the railway companies to provide ticket availability, and the time is of the essence. While you are making a reservation what often happens is the railway company sells the ticket which you intended to book. In such situations, we do our best to offer you alternative traveling options - either an upgrade to the higher class, a choice of a different traveling time or a bus option. We will look into your case and get back to you via email.
I bought Rail tickets on Rail France, and fue yo a strike i didnt través on the return trip. I made a claim and am still, four months later, waiting the result. Bad service.
Hi Michael, thank you for your review. We are looking into your case and will be in touch via email.
I did not receive any acknowledgement after I paid for the ticket. And I have no way to contact ( no email nor contact no ) anyone to verify if this purchase was confirmed and if this company is legitimate. I went back to the website many times trying to get an acknowledgement but i was put through some weird expererience. This put me into much concern and worries and had to work on other alternatives to secure another ticket else where. It was only at the very last minute when I arrived in that country where I was to take the train, I went to the train station to verify the ticket authenticity. Waste of my time and money and didn't get any service. Scary experience. Will not use this website again.
Kimberly, thank you for taking the time to leave us a review, we will look into your case and will be in touch via email.
I booked on line from NZ only to discover, a week before leaving NZ, that there was no train and therefore no booking; the money for the tickets had been taken from my bank account at the time of booking which was six weeks ahead of our arrival. The on line staff were very helpful in re-booking but it took a long time and three different people. We had to take a late train from Oslo to Bergen.
Hi Janet, thanks for leaving us a review! You need to take into account that we are an online train ticket reseller, so we rely on the railway companies to provide ticket availability. If something goes wrong, we do our best to offer you alternative traveling options - either an upgrade to the higher class, a choice of a different traveling time or a bus option. That being said, we will look into your case one more time and see if there is anything we could have done differently, we will be in touch via email.
Found our service from Lisbon to Lagos very poor. There was limited information on our ticket and as we didn’t understand the language and we were unaware of our change of train at Tunes. There needs to be more information added to the tickets for first time travellers in Portugal. Not only did this error cost us and extra fifty five euros to catch a Uber from the Tunes to Lagos as our only other option was to wait 3 hours in the sun for the next train. But also we wasted holiday time going to Faro and back as we were told to stay on the train till it returned to Tunes. Better information would have been to get off and catch a cab as no one wants to wait 3 hours for a train in the boiling hot sun. We feel that the tickets and train information need to be updated!!! Would also appreciate a refund to compensate for the Uber fare.
Peter thank you for your review, we will be carrying an investigation regarding your case and will be in touch via email.
The tickets were a ripoff. Once i bought the ticket i had to get another and looked in another place (the official page of the train company) and the prize was a COMPLETE DIFFERENT ONE AND MUCH CHEAPER!. Rail Ninja es completelly an abuse of peoples wallet.
Thank you for voicing your opinion Palomonico. When it comes to pricing strategy, we would like you to know that our services do come at the price, which allows us to offer you booking and payment in your preferred language and currency, human support team, ready to help you with the booking and finding your train, and convenient payment methods. However, we will look into your case and communicate via email.
Online booking was all fine and smooth, the only reason I give a second star. Rail Ninja sold us a ticket for a train that was subsequently cancelled and provided no notice or update or information on this with no option (from you) to change trains. We then had to buy a second ticket in situ to carry on our travels plans. The tickets we bought from Rail Ninja turned out to be useless.
Thank you for your review, Davi. We are looking into your situation and will be in touch via email.
Train was 2 hours late getting to destination
Reviews like yours are valuable to us. As much as we wish to be every step of the way with you while you travel, we are only an online ticket booking platform that helps you secure your tickets, but cannot ensure there are no other misfortunes in your way. Traveling is a very rewarding, yet unpredictable thing.
共 939 条符合条件的评价
