Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes.
However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
overall, the site is efficient/ however, not so easy to book a round trip on the same reservation as it seems necessary to start process over for the return trip.
Rail Ninja 回复2024-06-04
Dear Kenneth,
Thank you for sharing your feedback with us. We appreciate your suggestion regarding booking round-trip tickets. To make the booking process smoother for you next time, we recommend reaching out to our support team via online chat. When booking, simply select "round-trip" on the first step, then proceed to choose your preferred departure time, travel class, and ticket fare. This way, we can ensure your booking experience is tailored to your needs. Thank you for choosing us for your travel plans.
The rail ninja on-line ticketing system worked well. However, I experienced an absurdly high fee or surcharge by using the service. I paid $57 on rail ninja for a KTX train ticket in Korea. The actual ticket price was only $31.50. I’m not happy with the excessive fees!
Rail Ninja 回复2024-06-03
Dear Thomas,
Thank you for bringing this to our attention. We understand your concern about ticketing fees and we apologize for any confusion caused. Our aim is to be transparent with our pricing policies to ensure our customers have a clear understanding of the total cost before finalizing their booking. We recommend reviewing the total price at the last step of the booking process to confirm the charges. Rest assured, the amount you agreed to pay is the final charge that was processed on your credit card without any additional fees.
Kind regards,
Rail Ninja
Sometimes you do need to buy online and I get that but please be aware of the markup.
Purchase: I bought tickets on rail ninja, which were delivered within an hour for a next-day train. That worked fine. I then discovered that I was charged $39 for a ticket that cost $13 (the USD equivalent for the local currency)! And they add a "save a tree option," whereby you can add $3 for the environment (which I did, ignorantly).
One should buy locally at the train station for a fair price.
Rail Ninja 回复2024-05-29
Dear Margaret,
Thank you for taking the time to share your feedback with us. Your insights are truly valuable to us, and we sincerely apologize for any inconvenience you may have encountered. Your satisfaction is of the utmost importance to us, and we regret that we did not meet your expectations during your recent experience.
While we acknowledge that there are other ways to connect with rail carriers directly, we believe that our expertise in trip planning and our extensive global network allow us to offer you tailored solutions that cater to your specific travel requirements.
We are committed to exceeding your expectations in the future.
There was NO restaurant coach on the Polish leg of the return journey from Vilnius to Warsaw on 22/05/ 2024 . We were very thirsty for hours on a very hot day as there was nowhere to buy water. The air conditioning did not seem to work either. There was no communication with passengers about this poor service. It reminded me of the train trips in the communist times. By contrast our experience on the journey Warsaw -Vilnius on 16/05/2024 was outstanding, both the Polish leg and the Lithuanian leg.
Rail Ninja 回复2024-05-27
Dear Joanna,
Thank you for taking the time to share your feedback with us regarding your recent train journey from Vilnius to Warsaw. We sincerely apologize for any inconvenience you experienced during the trip. Your review is valuable to us, and we will be submitting an official claim to the rail carrier to seek clarification on the issues you encountered.
Please feel free to reach out to our support team via email to inquire about the status of your claim. We strive to address and resolve any concerns our customers may have promptly.
It's important to note that while a restaurant car is not available on the train from Vilnius to Warsaw, meals are served until the change in Mockava. We appreciate your understanding and patience in this matter.
Train on-time.
But poor communication and presence of conductor (only saw them once in 5 hours) - we did not understand the requirement to change trains.
Plus the train layout is terrible - we were seated next to a panel (which occurred every few rows), so that there was no view to the outside.
Rail Ninja 回复2024-05-31
Dear Traveller,
We are sorry to hear about your negative experience. We were not able to locate your reservation in our database due to the missing order number and trip details. Rest assured we always strive to provide excellent service and develop our system to meet the requirements of the modern world. If you would like your issue to be escalated to the rail carrier kindly contact our support team via e-mail or online chat. We will investigate the issue to be prepared to assist you better in the future.
My colleague booked same trip cheaper.
I tried several times to book on the company directly. The ninja site was so sturborn . It keeps coming back.
The ninja sight keep coming back.
Rail Ninja 回复2024-05-28
Dear Bamidele,
Thank you for sharing your feedback with us. We appreciate your insights and want to assure you that at Rail Ninja, we are committed to providing excellent service. While our fares may differ from those of rail carriers, we aim to offer a seamless experience and full support where rail carriers may fall short. Your satisfaction is our priority, and we are here to assist you every step of the way.
Easy website to negotiate apparently however…
Extraordinary number of emails received after booking and difficult to understand why as it had seemed straight forward online.
Seats not confirmed as requested. Informed of seat changes several times.
Overall feeling confused and uncertain of what we will get on the day of travel.
Rail Ninja 回复2024-05-20
Dear Karen,
Thank you for sharing your feedback with us. Seat reservation policies are typically determined by the specific guidelines of the rail carrier and may also depend on the availability closer to the departure date. Your understanding and cooperation in this matter are greatly appreciated.
I have booked tickets for our travel in UK this summer. Booking was easy to navigate, and tickets were sent to email. However, I now realize that I could have gotten tix for half the price if I had used Trainline app! Too bad I can't cancel and get a refund.
Rail Ninja 回复2024-05-20
Dear Miriam,
Thank you for sharing your feedback with us. We understand your concern regarding the cancellation of Semi-flexible tickets. The cancellation conditions are determined by the ticket type and fare rules set by the rail carrier. Unfortunately, in this case, the cancellation and refund for Semi-flexible tickets are excluded as per the rail carrier's policy. We apologize for any inconvenience this may have caused. If you have any further questions or need assistance with anything else, please feel free to reach out to us.
1. I requested forward facing seats with a table and I got rear facing without a table. Both of the requested seats were actually available.
2. On my iPhone I was not able to save the tickets to the wallet nor was I able to print them after downloading them. I eventually took screen shots and printed these. Printing was not actually required but how hard is is to add a “print” function?
3. Most train booking sites allow you to cancel without a fee in first 15’ after booking. Ninja did not or at least not without a major fee (about 25% give or take).
4. I tried my best to avoid Ninja due to reviews and prior experiences, but somehow got transferred there when I tried to book on another website. There was no warning that I would be transferred over.
5. At the end of the day, it’s about leadership. Whoever is in charge has the mindset that profit at all costs is great, and that the customer is secondary. This mindset permeates the lack of investments in righting the brands’ pretty miserable and well earned online reputation.
Rail Ninja 回复2024-05-21
Dear Stefano,
Thank you for taking the time to share your feedback with us. We understand your disappointment regarding the seat assignment process. While Rail Ninja aims to accommodate customer preferences to the best of our ability, there are certain limitations beyond our control. Some carriers do not permit specific seat selection from the seating map, and as the departure date approaches, preferred seats may already be reserved by other passengers. In your case, booking your tickets just 4 days before departure made it challenging for us to secure your preferred seats. To ensure a smoother experience in the future, we recommend booking tickets well in advance (ideally 90-120 days before the train departure) to increase the chances of securing the best seats at a competitive price.
Regarding the cancellation policy, the terms and conditions are clearly outlined in the ticket fare information provided before payment. By completing the payment, you agree to the terms and conditions, which typically do not allow for cancellations with a full refund.
We appreciate your understanding and value your feedback as it helps us improve our services.
Kind regards,
Rail Ninja
While Rail Ninja secured the train tickets we needed, that other, similar operators failed to do, the pick up instructions that we received were totally inadequate, leading to confusion at the railway station and significant stress before we travelled.
Rail Ninja 回复2024-05-20
Dear Patrick,
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience at this time. We will definitely do our best to provide excellent service in the future.
Bought an overpriced ticket from them because they said the seat selection was included. Turned out they could not allocate the seat because the train operator doesn’t allow that. Asked for refund - they charged £32 for a refund whereas I chose a flexible ticket which was supposed to have a seamless refund. Scam through and through. Avoid at any cost
Rail Ninja 回复2024-05-21
Dear Susanna,
Thank you for bringing this to our attention. We understand the inconvenience this may have caused you. It's important to note that the seat reservation availability is typically displayed on the 2nd booking page. The cancellation fees are outlined in both the train schedule and your personal account for transparency. After reviewing your reservation, it appears that the cancellation fees were applied correctly. If you have any further questions or need assistance, please don't hesitate to reach out to us.
Kind regards,
Rail Ninja
My initial booking was accepted, and I was charged. Then it was cancelled and a refund promised, I had to rebook and pay again.
Rail Ninja 回复2024-05-20
Dear Simon,
Thank you for sharing your experience with us. We understand the inconvenience you faced with the train booking. We wanted to ensure you had alternative options after the initial train you booked ran out of free seats. Despite our efforts to provide you with alternatives, we didn't receive a response from you. As a result, we had to cancel your reservation and issue a full refund.
This company portrays itself publicly as a rail ticket consolidator or hub. I took their professional looking website at face value and purchased what I thought were fairly priced, fully refundable tickets for my family for travel in Portugal. I specifically chose to pay more on their site for refundable tickets. After a few weeks I learned we had to cancel our trip. There wasn't a clear way to request a refund on their website, but while searching for this information I discovered that Rail Ninja had, unbeknownst to me, charged us more than TWICE the published price for the train tickets. That didn't feel good. But even worse, Rail Ninja notified me that my refund would consist of only 69% of the price I had paid. Now, I typically read online agreements fairly carefully, but not in gory detail. I assume typical and fair business practices and have never been stung in this way before. It's possible that this weird "not full refund for fully refundable tickets" policy was explained somewhere in the fine print, but I missed it if so. Bottom line: we paid over twice what we should have paid and we were offered a 69% percent refund for what we reasonably expected would be fully refundable tickets. We have not actually received the refund yet. If we don't, I will write a second review with a lower rating. Overall, I would advise anyone considering using Rail Ninja to look elsewhere. Rail Ninja is not a trustworthy company with reasonable business terms. I would stop short of calling Rail Ninja a scam, but just.
Rail Ninja 回复2024-04-30
Dear Grace,
Thank you for your review. We understand your concern about the refund policy for the ticket you purchased. It seems there was some confusion about the type of ticket you booked. Our Flexible tickets do allow for cancellations with a fee, while Saver tickets, although cheaper, do not permit cancellations or modifications.
Kindly note: Rail Ninja does not offer fully refundable tickets. To avoid any inconvenience in the future, we recommend reviewing the terms and conditions as well as the fare rules before making a booking.
Kind regards,
Rail Ninja
The price from rail Ninja was twice the cost as buying from rail line direct. And once purchased, no chance for refund. They charged $103 while VY Norway was asking 510 KR ($44).
Rail Ninja 回复2024-04-26
Dear David,
Thank you for your review. We are sorry to hear about your disappointment. After carefully reviewing your reservation, we have to admit that the ticket price was displayed on the final booking page, proving no error on Rail Ninja's side. Our teams work hard to provide excellent service and a transparent pricing policy. We strive to ensure all our customers have a positive experience and we appreciate you bringing this matter to our attention.
Dear Customer,
Thank you for your review. Rail Ninja is a private ticket company an we strive to provide transparent pricing policy and excellent service to our customers. We recommend reading the Term,s and Conditions before making payment. Should you need assistance, do not hesitate to contact us via e-mail or online chat.
Kind regards,
Rail Ninja
The booking itself was clear and easy. However, after 4 days from the booking and payment I haven't received yet the ticket. It would be fair if you say when peaple should expect to receive their tickets.
Rail Ninja 回复2024-04-26
Dear Giuseppe,
Thank you for your review. After carefully checking your reservation we found the that tickets were sent to you immediately after booking. For further assiatnhc please contact our support team.
Beware of trying to make even basic changes to your tickets
I booked train tickets from Lisbon to Porto, one-way. Shortly after booking I realized I'd booked one day too soon. The web page said for changes to your itinerary click here...I contacted them and the next day got a reply that they could not change the tickets. The booking has not even been charged to my card. It is not clearly stated that changes cannot be made.
Rail Ninja 回复2024-04-25
Dear Customer,
Thank you for your inquiry. As you have not provided the details we are not able to locate your reservation in your system. Please contact our support team for assistance.
I am still waiting for my first class ticket from validollid to madrid RN-202404-1210732. on 22nd April
Cost £51! still no reply from rail ninja
Rail Ninja 回复2024-04-17
Dear Mark,
Thank you for your review. As you made a booking for train tickets from Valladolid to Madrid twice, our team did not process it due to a possible error. Our team sent several messages, but we have not received a reply. Please contact us via e-mail or online chat.
It was great until I realized the cost for the tickets, including the 50-90% fee, was included after the cc payments.
Rail Ninja 回复2024-04-17
Dear Stephanie,
Thank you for your review. Please be advised that Rail Ninja does not charge additional fees after the payment. The total price is shown at the last booking step where you can either proceed to payment or skip the booking. If you were charged some extra fees, please contact your bank, probably, it was a charge for international payment on their side.
Did not realize this was a ticketing service that charged fees in addition to the price of the ticket. The fees were excessive for the service provided. Not sure I will ever travel by rail again in Canada, but if I do you can bet the house I will NOT utilize Rail Ninja.
Rail Ninja 回复2024-04-17
Dear David,
Thank you for your review. After investigating the issue we have found that your ticket reservation was processed correctly. We strive for our customers' comfort and do our best to provide actual information and transparent service fees. We are sorry to hear you were not aware of our Terms and Conditions. Should you need assistance, please contact our support team via e-mail or online chat, we will be glad to assist you.
