Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
以上内容由商家自行提供，未经平台核实。Rail Ninja（rail.ninja）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 939 条用户评价，属于车辆与交通分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 59% 的差评；近 12 个月新增 593 条。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes. However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Your competitor Omni is much cheaper. I paid 29 euro from Porto to Ciombra B while Omni charge 19 euro
Dear Renaldo, Thank you for your review. Rail Ninja takes pride in our extensive geographical knowledge, which enables us to offer the best assistance to our travelers. If you require any help in the future, please feel free to reach out to us.
Disappointing. Booked a Bergen to flam train to receive an email a few weeks later to say schedule has changed, can you make a choice of a new time or ask for refund. No drama, I sent the new time I was happy with and received a confirmation email to say thank you for the confirmation of the new times you accept and your new tickets are being processed. A couple of days later receive an email to say my booking has been cancelled as I did not reply. Forwarded them the emails showing I had agreed the new time and also THEIR confirmation email that the booking would proceed. Received back automated emails to say refund was being processed so again emailed to say I had agreed to the new terms and provided the emails. Then got a further email to say I had not replied and my ticket cancelled and they’ll process the refund - hopefully. Not sure what else one can do to interact with an online company that admittedly gets reasonable reviews for their customer service…at the moment the only option for my journey is to book through them again as the only available sellers to aussies. I am not sure what to think, or to bother. And yes, while this is a negative review, their customer service team were responsive, so I can only imagine it is the corporate company rules that prevent them from being helpful to customers.
Dear Neil, We appreciate you sharing your review with us. We are sorry to learn that you encountered difficulties with your online booking. Here at Rail Ninja, our priority is the comfort and satisfaction of our customers. In situations where the rail carrier adjusts trip conditions or train schedules due to track works, we endeavor to provide alternative options to ensure that our customers can reach their final destination. We understand the stress that such situations can cause and strive to minimize any inconvenience for our travelers. Your tickets have been booked based on the preferred option. For further assistance, please do not hesitate to contact our support team via email or online chat. Kind regards, Rail Ninja
Did not seem like a high speed train at all. Awful food in the cafe
Dear Andrea, Thank you for sharing your review with us. We regret to learn of your disappointment and we sincerely apologize for any inconvenience caused. Please feel free to reach out to our support team via email or online chat for further assistance. Kind regards, Rail Ninja
Paid 30% more than if I bought direct (which I thought I was doing). Zero added value I notice their reply re customer service . This was of zero value to me - one simple booking . Naively I thought this was the local rail provider in Italy . I paid >30% for no added value . They pay Google to be top of search and many people naively do what I do . Misrepresentation.
Dear Carla, We are grateful for your review. At Rail Ninja, we offer more than just train tickets – we aim to provide a comprehensive trip planning solution through our user-friendly app. With just one website, you can effortlessly book train tickets to destinations worldwide. Thanks to our partnerships with various rail carriers, we can recommend the fastest and most comfortable train options for your journey. Thank you, Rail Ninja
Update 07.03. After writing my bad experience RailNinja reacted to my experience and returned the amount immediately back to my bank account. Thank you for this quick response. 05.03 I booked three tickets (for my colleagues and myself) for a trip from Helsinki to Tampere and back. Unfortunately, the train was canceled due to a technical defect on the tracks and we were unable to make the journey. The tickets cost a total of 279 euros. I was told by a service employee at the station that I would automatically be refunded the money. The cancellation was on February 13. I haven't received anything yet. Unfortunately, I have not received anything even after complaining twice and requesting a refund by email.
Dear Theresa, Thank you for your review. We deeply regret the disruption to your train trip and want to express our sincere apologies for any inconvenience this may have caused. We are pleased to inform you that a full refund has been initiated from our end. To obtain further details regarding the refund, we recommend contacting your bank directly for clarification. Kind regards, Rail Ninja
New to your rail system. Difficult to undertand the difference between various trains and the reason for very different rates on what looks to be similar trains. Booked my trip on the wrong day in error. Discovered this a few days later. Requested a refund as I had rebooked for the correct date. Refund was refused. Non cancellable ticket in spite of booking in error and having to rebook and pay for tickets again and not ever being given the option to purchase a cancellable ticket. Seems like a ripoff to me. Or at a minimum a company who does not care about its customers with horrible customer service policies. Would not book with them in the future.
Dear Thomas, Thank you for sharing your feedback with us. We regret to learn that you were unable to locate the descriptions of travel classes on our website. Each travel class is comprehensively detailed and accompanied by illustrative images. Furthermore, our support team is readily available via email or online chat to provide any necessary clarification. We anticipate the opportunity to assist you in the future and enhance your experience with us. Kind regards, Rail Ninja
Easy to book not easy to cancel if you make a mistake. I am stuck with 2 morning trips because I thought I booked a PM fare. I had to book another fare on a 24 hour schedule for the evening
Dear Twila Miles, Thank you for your review. We will carefully investigate the issue and provide you the best possible solution. You will receive an update via e-mail. Kind regards, Rail Ninja
I needed 2 tickets and had to enter each one. I could not find a way to buy 2 tickets together and have seats assigned together in business class
Dear Jack, Thank you for providing your feedback. We would like to kindly inform you that our customers have the option to book tickets for a group by selecting the number of travelers during the initial booking process. In the future, please feel free to reach out to our support team via email for assistance. We are more than happy to help. Thank you again for bringing this to our attention.
I am traveling with a group of friends. Was never shown a picture of either seating arrangements and/or configuration of where we are sitting. Just a generic photo of 4 seats and a table. I would have loved that grouping as there are 4 of us. But no info available at all, cannot even see our seats yet , but site stated to book by 3/3/24 in order to confirm guaranteed seats by 5/31. Why the mystery and misinformation?
Dear Madelyn, Thank you for taking the time to leave a review. Our support team is more than willing to assist you with your ticket needs. You can reach us through email or online chat. Please feel free to contact us at your convenience: https://rail.ninja/customer-support We look forward to helping you further.
100% a tourist trap that I would never use again. Tickets were significantly more expensive ($1095 for 5 bullet train tickets with rail ninja that would’ve cost $688 at the station). It’s very easy to get tickets from the station and if you’re desperate for a particular timed train there’s typically plenty of reserved seats available a few days prior to departure so you can just buy earlier.
Dear Ryan, Thank you for taking the time to share your feedback with us. We sincerely appreciate your thoughts on our services. Allow me to clarify the mission of Rail Ninja. Our aim is to offer customers more than just train tickets. We are dedicated to providing exceptional service in planning trips to various destinations worldwide. Wherever there are railways, Rail Ninja is committed to helping customers create unforgettable journeys. Our user-friendly website makes booking train tickets online a straightforward process. Our support team is available 24/7 to assist you whenever you need help. We look forward with enthusiasm to the opportunity to serve you in the future and demonstrate the value of our services. Kind regards, Rail Ninja
Hello to all, we are a brazilian Travel agency – Mundim Mandarim Travel Experiences – and we booked 20 tickets for a Travel group with 14 nights in Morocco , departing on 02/feb until 18/feb. Since the ticket order (RN-202312-1065133) of 20 tickets) has been canceled, we succesfully ordered another 20 tickets, but departing 11AM, using our credit card (RN-202312-1071576). We are kindly asking you, since december, if it’s possible to switch between both bills: the “boleto_Brazil” we have paid, and the credit card. So, you could cancel the creditcard billing and keep the billing with the “boleto_Brazil”, BUT keeping the ticket order RN-202312-1071576, since both values are the same. Unfortunately, we are tring and tring, looking for an answers of your, but until now, we dont have a solution for our refunding proposal. Best Regards.
Dear Fabio, Thank you for your review. Please be advised that the limitations are associated with the banking system, rather than Rail Ninja. In order to ensure the security of your funds, "switching" orders is not permitted. Refunds can only be processed using the same payment method used for the initial order. For further details, please reach out to your bank. Thank you for your understanding.
I have 2 train tickets going to different locations in Spain and I have not received them yet in my email.
Dear Customer, Thank you for your feedback. Our support team is eager to help you with any inquiries you may have. Please feel free to reach out to us via email or through our online chat service. Presently, we are unable to locate your reservation in our system.
Dear Kirk, We appreciate your feedback. We couldn't find your inquiry in our email records. Could you please provide your order number on Trustpilot? This will help us locate your booking and review it thoroughly.
I bought rail tickets from RailNinja last summer. The train we were booked for got cancelled and I was never alerted to this from RN. When I contacted the RN company they told me I had to retrieve my actual tickets from the train station in London which cost me hours of my vacation time in London. Then I spent months (from August until January) trying to get my refund. Finally I got refunded for one ticket but not for the second ticket. My guess is that I will never be reimbursed for the second ticket. If I am wrong I will gladly change my review but I’m not holding my breath.
Dear Virginia, We greatly appreciate your review. It is important for us to understand and address your concerns. We want to assure you that we would have gladly offered a full refund. However, the decision lies with the rail carrier, which owns and maintains the train schedule. They did not find a consistent reason for a full refund as the train was replaced and alternative departure options were available. Please accept our sincerest apologies for any inconvenience this may have caused on behalf of Rail Ninja. Kind regards, Rail Ninja
The availability and cost of train tickets from Bergen to Oslo varied greatly, with no explanations. After paying for a 1st class ticket, I was not given any opportunity choose my seat!
Dear Laurance, Thank you for your review. Please be advised that seat selection is available during the booking process. You can specify your preferences, and the tickets will be issued accordingly. Kind regards, Rail Ninja
I feel i have been ripped off, price on tickets say 8 pounds each yet, i paid twice that online, not looking good for reviews, my trip is not until 18th March 2024
Dear Peter, The Rail Ninja team extends its sincere gratitude for your recent purchase with us and is committed to providing you with the highest level of assistance. We understand that the final ticket price can sometimes be higher than expected due to taxes, service fees, and customer support services. However, we would like to assure you that these additional charges are standard in the industry and are necessary to provide you with the best possible customer experience. Should you have any inquiries or apprehensions regarding the associated fees, please do not hesitate to reach out to us via email or our online chat feature. Kind regards, Rail Ninja
I am on a concession card and had to pay full price as I could not navigate your sight.
Dear Lynette, Thank you for taking the time to leave a review. We regret to inform you that we are currently not offering discounted tickets. It would have been our pleasure to provide this information to you prior to booking had you reached out to our support team. Kind regards, Rail Ninja
Seems like you guys are trying to pull a price switch for more money then the ticket was originally booked for while still advertising the same price for the same train as originally priced. NOT GOOD BUSINESS PACTICE
Dear Bruce, Thank you for your review. We regret any inconvenience caused. The options offered to you involved a different fare type, which accounted for the price difference. We apologize for any confusion. A full refund has been initiated from our end. Thank you for your understanding.
Selling mugunghwa train ticket as much as KTX/SRT ticket ( mugunghwa only KRW 17800,but I bought it from this application for KRW 31000, I know you want to make a profit,but this is way to much
Dear Bhawana Wijaya, Thank you for your review. We understand your concerns regarding the pricing for your recent booking. We would like to clarify that the price displayed during the booking process is the result of a transparent and accurate calculation based on the terms and conditions agreed upon when booking the service online. This amount is the product of a thorough and fair pricing structure that is consistently applied to all transactions. Furthermore, we would like to reassure you that you received valid e-tickets in accordance with your booking, and the agreed-upon price was clearly indicated prior to payment authorization. We are committed to ensuring that our customers have a clear understanding of the costs associated with their bookings, and your satisfaction is of great importance to us. Kind regards, Rail Ninja
On both legs of the trip, my requests to have our four family members seated together were not met. We ended up in different areas on the cars.
Dear John, We appreciate your feedback and apologize for any discomfort you experienced during your trip. In order to secure the best seats, we recommend booking your tickets at least 60 days before the train departure, as ticket availability is dependent on demand. We regret that we were unable to meet your expectations and hope to have the opportunity to provide a more satisfactory experience in the future. Kind regards, Rail Ninja
共 939 条符合条件的评价
