Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes.
However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
I never received an email with my tickets. When I went to the train station and went to the ticket booth for Renfe, they said that since it was a 3rd party vendor, they could not assist or look up the ticket information. Before buying new tickets, I had to call customer service (in a panic) for rail ninja to find out that I needed to log back into the website, set up and account and password, and go from there. It would have saved a lot of stress if this information was shared prior. When I purchased my tickets I got a confirmation for my order, saying that I would received tickets in a separate email.
Rail Ninja 回复2023-11-24
Dear Paul,
Thank you for providing your feedback. We are sorry to hear that your experience with Rail Ninja did not meet your expectations. The ticket download link was sent to you on November 13, and we would have been happy to assist you in downloading your tickets if you had reached out to us via online chat. It is possible that the booking confirmation with the ticket download link may have been directed to your spam box settings. We apologize for any inconvenience this may have caused. Our team is eager to assist you in addressing any requests. Please feel free to contact us via email or online chat.
Kind regards,
Rail Ninja
It's definitely easy to use, but my train ticket cost nearly 60% more than face value in Japan. I've only realized the difference now that I've collected the ticket and the price is on it. My fault for sure for not looking into it more, but the rail ninja website definitely didn't show the gap in prices anywhere.
Rail Ninja 回复2023-11-23
Dear Thomas,
Thank you for your review. We would like to reassure you that no additional changes were made to your booking, and the exact amount you agreed upon was charged. Our teams are committed to providing transparent pricing policies and booking conditions. We are a reputable global ticketing agency dedicated to providing seamless travel experiences for our customers. Our platform offers a wide range of travel options, allowing customers to conveniently book their trips around the world, regardless of language barriers or limited payment methods. We want to assure you that our ultimate goal is to create a user-friendly website that caters to travelers from all corners of the globe, uniting them in one community. We deeply regret any disappointment or frustration you may have experienced and hope that you will have smooth travels in the future.
Kind regards,
Rail Ninja
We were not able to retrieve our tickets from the ticket counter when we provided our reference number from Rail Ninja. We were informed that the number was not used by the rail system in Hong Kong and that we would have to purchase tickets there, which we did. We requested a refund from Rail Ninja, who refused to refund the ticket price. They stated that they instructed us to go to a ticket machine to retrieve the tickets, not to the counter. However, on the web site and in the instructions we received, we were informed that we could go either to a ticket machine or to a ticket counter. They continue to refuse to provide a refund.
Rail Ninja 回复2023-11-23
Dear Anne,
Thank you for your review. We regret to hear about your dissatisfaction with our services. As the rail carrier does not offer e-tickets, we provided you with a ticket confirmation containing the booking code, along with instructions on how to print out the actual boarding pass. We apologize for any challenges you experienced while printing your tickets. However, we would have been more than happy to assist you had you contacted us through the online chat for help.
Kind regards,
Rail Ninja
Need improvement on the following
1- entering data specially numbers, either English format or Arabic, could not be both. Very confusing.
2- choose our own seating.
Other than that, everything else was good
Rail Ninja 回复2023-11-23
Dear Gamal Elgaaly,
Thank you for taking the time to provide your review. We would like to inform you that the online form meets the requirements of the rail carrier and international authorities. We regret to hear that you find it inconvenient.
Regarding seating preferences, you can specify your seating preferences when making an online booking to ensure the most comfortable seats for your journey. We recommend that our customers book train tickets several months in advance to secure the best seats once seat reservations become available.
Kind regards,
Rail Ninja
Chocked to see that the price for Seoul -> Busan tickets is twice the pice compared to when you buy them at the station. This is only disclosed when the purchase has been completed. Furthermore, it was not possible to choose seats and we of course got the worst seats in the train for premium price. Really regrets using rail.ninja.
It gets two stars since the service works if you don’t care about price and seats, and just want to be sure io get from a to b.
Rail Ninja 回复2023-11-23
Dear Rasmus,
Thank you for your review. We apologize to hear about your disappointment with the seats. It is important to note that tickets booked one day before departure may not always guarantee the best seats due to limited availability. We advise our customers to book tickets several months in advance to secure the best seats when seat assignments become available. Regarding the ticket price, we would like to assure you that no additional changes were made, and you were charged the exact amount you agreed upon. Our teams are dedicated to providing a transparent pricing policy and booking conditions.
Kind regards,
Rail Ninja
The bus was un-airconditioned. The driver was extremely nice about it and made every effort to make us comfortable but for an over four-hour trip to Canberra in the middle of a hot day, a fault such as that is simple not permissible.
Rail Ninja 回复2023-11-17
Dear Samuel,
We appreciate your feedback and are sorry to hear about the inconvenience you experienced during your trip. As a ticketing company, we do not operate the buses ourselves, but we will certainly pass on your feedback to the rail carrier to help improve their services. Thank you for bringing this to our attention.
Kind regards,
Rail Ninja
Double the price compared to just ordering straight from the train line website! Won’t be using this again. Waste of money.
Rail Ninja 回复2023-11-07
Dear Sital!
We appreciate your feedback and apologize for any disappointment you may have experienced with our online service. Your input is valuable to us as it helps us identify areas for improvement in our services. Our dedicated teams work tirelessly to ensure that we provide accurate and up-to-date information for our customers. In case of further questions do not hesitate to conatct us.
Kind regards,
Rail Ninja
Easy to use even from New Zealand! the only issue I have is that I thought I was paying additional for first class tickets but in fact I was paying for flexible tickets which I didn't really need as we will definitely be travelling that day - It is probably how I read it but it did cost me a lot more $$$ than it should have
Rail Ninja 回复2023-11-07
Dear Colleen,
We appreciate your feedback and apologize for any disappointment you may have experienced with our online service. Your input is valuable to us as it helps us identify areas for improvement in our services. Our dedicated teams work tirelessly to ensure that we provide accurate and up-to-date information for our customers.
Please feel free to reach out to our support team for assistance in selecting the right travel class and fare options from the variety available.
Thank you for bringing this to our attention.
Kind regards,
Rail Ninja
Booked multiple rail journeys with RailNinja recently. Easy to book on line. Problem is storms 3 weeks previously had washed away rail bridges and trains had been cancelled. Got to station to find there was no train for 2 of our journeys. RailNinja would have known this but made no effort to contact us. Almost impossible to contact them by phone to sort out alternatives. Suggest you use some other booking company.
Rail Ninja 回复2023-10-24
Dear David,
Thank you for bringing this matter to our attention. We apologize for any inconvenience you experienced during your recent rail journeys booked with RailNinja. We understand that the storms caused significant disruptions to the rail network, resulting in the cancellation of trains. Firstly, we regret to inform you that we never received any refund request from you prior to this review. As a customer-oriented company, we strive to address any concerns promptly and provide necessary assistance. Therefore, it is crucial for us to receive your refund request via email or our designated channels so that we can assist you accordingly.
Passengers are typically allowed to rearrange their train trips directly at the station or request refunds on the spot that is why we were not informed by our partners on any disruptions. However, we understand that this process may have caused inconvenience for you. We would like to assure you that we are here to help. Once we receive your refund request via email, we will promptly review your case and assist you in finding suitable alternatives or processing any applicable refunds.
The process was fast and easy but one thing I don't like is that Rail Ninja doesn't have a direct customer service phone number to call.
Everything is by email and it is not efficient when you need to speak to someone because you have problem with your tickets and need help asap.
Rail Ninja 回复2023-11-08
Dear Catphuong,
We appreciate your review and apologize for any inconvenience you may have experienced. For urgent assistance, we recommend reaching out to our support team through our online chat feature. Thank you for bringing this to our attention.
Kind regards,
Rail Ninja
Absolute ripoff merchants. Expected a booking fee and perhaps a little profit/cream, but not almost $120 for a one $250 ticket from Tokyo to Hiroshima.
Much better getting to the station and, if you can, booking a day earlier.
Rail Ninja 回复2023-11-08
Dear Adam,
We appreciate your review and apologize for any inconvenience you may have experienced. In order to address your concerns and provide a resolution, we kindly request that you provide us with the booking number or the passengers' details. Our support team is available to assist you further via email or online chat. Thank you for bringing this to our attention, and we look forward to resolving this matter for you.
Kind regards,
Rail Ninja
Extremely high profit margin that squeezing the customers
It only came to my attention that Rail Ninja was charging us 100% profit margin from the actual rail ticket from South Korea compare to buy directly.
Are we going to return to buy any tickets from Rail Ninja? Definitely is a NO-NO. We do not mind to pay extra 10-20% extra from the actual ticket, but additional 100% or double the actual ticket selling from Ko-rail company, it was profiteering. Milking your customers for your short-term gains.
Rail Ninja 回复2023-11-08
Dear Koay Boon Siang,
Thank you for your review. We are sorry to hear that you are unhappy with the e-tickets. We strive to provide fair and competitive pricing for all our customers. Thank you for bringing this to our attention, and we appreciate your feedback.
Kind regards,
Rail Ninja
While the train service was not a problem I found the purchase of 2 tickets online had an additional charge of €50 which was robbery and unexplained.
The face value of the 2 tickets was €62 and I paid €112 online . When I took it up all I got was “ booking terms “ don’t book online and buy your ticket at the station a few days before you travel .
A very unsatisfactory experience.
Rail Ninja 回复2023-10-18
Dear Eileen,
Thank you for bringing this issue to our attention. We apologize for any inconvenience you experienced during your booking process with Rail Ninja.
We understand your frustration regarding the additional charge. However, we would like to assure you that these additional charges are standard in the industry and are necessary to provide you with the best possible customer experience.
Rail ninja prices were higher than just booking directly through the rail line. also, instructions on using the tickets were not clear. a barcode was not provided but was required at the train station making it a little stressful to navigate. we talked with the local train station attendants to finally resolve, but they were just as confused as we were and had not heard of rail ninja.
Rail Ninja 回复2023-10-18
Dear Betsy George,
Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your booking process with Rail Ninja.
Regarding the pricing, we strive to offer competitive rates for our customers. However, we understand that booking directly at the station may sometimes provide more affordable options, but we strive for customers' comfort and work hard to make the webiste user-friendly.
We apologize if the instructions provided were not clear enough. We always aim to provide detailed and easy-to-follow instructions to ensure a smooth travel experience.
Kind regards,
Rail Ninja
Dear Trevor,
Thank you for your review. Please contact our support team for any iquiries. The service fee was charged for your booking according to the general policy. Your reservation was processed successfully and the tickets were sent to you.
Kind regards,
Rail Ninja
The booked ticket for my travel outbound was a day after I booked changed to impossible times and dates, from 10 hours travel during the day to more than 14 hours in the night. The only option was cancelling that ticket. But I could only cancel the whole ticket (outbound + return) and had to rebook my return ticket. What a nuissance!!
Rail Ninja 回复2023-09-27
Dear Veronica,
Thank you for bringing your concerns to our attention. We understand that the change in the timing of your outbound journey was inconvenient and frustrating for you. We apologize for any inconvenience this may have caused.
It is important to note that rail carriers sometimes have to make changes to their schedules due to various factors beyond their control, such as weather conditions or strikes. These changes are made to ensure the comfort and security of all passengers. While we strive to provide accurate and up-to-date information, unforeseen circumstances can sometimes lead to last-minute adjustments.
We apologize for the limited options available to you in terms of canceling and rebooking your tickets. We understand that this was an inconvenience, and we apologize for any frustration it may have caused. We will take your feedback into consideration as we continue to improve our booking processes.
Kind regards,
Rail Ninja
I trusted RailNinja with seat selection and paid the price. They had to be the worst seats in the train and the window seat I asked for had no window. Emails prior to the trip were not answered. Do yourself a favor and book on your own, doing your own research instead of trusting a third party. We are not accustomed to rail travel in Europe but I will not use RailNinja again.
Rail Ninja 回复2023-09-27
Dear Donald,
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced with the seat selection on your recent journey. We understand that having the seats you requested is important for a comfortable and enjoyable trip.
It is important to note that not all rail carriers allow passengers to choose specific seats. While we strive to provide accurate and up-to-date information about seat preferences, it is possible that the information provided may not always be completely accurate due to various factors, such as changes in train configurations or availability. We apologize for any miscommunication. We will take your feedback into consideration as we work to improve our customer service.
Kind regards,
Rail Ninja
I liked the easy booking service also from abroad. But the ticket could change somewhat unexpected to different times. This I dislike.
Rail Ninja 回复2023-09-26
Dear Katja,
Thank you for your review. We apologize for the inconvenience connected to the high demand due to public holidays in Korea. Our support team is at your disposal and will help you to plan your next trip.
Kind regards,
Rail Ninja
Tickets arrived no problem but face value was €95 euro. Price charged £132.
Nice work if you can get it!
Rail Ninja 回复2023-09-26
Dear Brian,
Thank you for your review. We strive for our customers to get transparent prices and our company value. We recommend reading the Terms and Conditions before making payment to avoid misunderstanding. Our support team is always at your disposal.
My train tickets for my ride from Seville to Granada…
My train tickets for my ride from Seville to Granada have been "delayed." It has been over 24 hours with no further communication.
Rail Ninja 回复2023-09-20
Dear Judi,
Thank you for your review. Please be advised that the seat reservation date is settled by the rail carrier. Log in to your account to check the approximate date when the seat reservation becomes available for your route or contact our support team, we will gladly assist you.
Kind regards,
Rail Ninja
