Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes.
However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
Booked a train from Seville Spain to Madrid and unknowingly were charged exorbitant fees. The fees were almost 100% the cost of the actual train ride so for a $75 ride we were charged $140. Yes, the website was easier to navigate than Renfre’s website - but it was worth the couple of extra minutes to figure it out as the cost of the next train ride we did via Renfre f
was the exact cost of $75 without the additional exorbitant fees. Don’t do it!
Rail Ninja 回复2023-09-20
Dear Robyn and Paul,
Thank you for your feedback. We apologize for any dissatisfaction you may have experienced with our service. We appreciate your positive feedback regarding our website usability. Our support team is always available to help you plan your future trips and ensure a better experience.
Kind regards,
Rail Ninja
I made a reservation and later was sent an email saying my booking had to change. Instead of my 6.5-hour trip, I was offered an 11-hour trip. Ridiculous! I had to request a refund and re-booked a ticket for a seat on the SAME TRAIN at the SAME TIME. Why did this happen? No idea, except that I have to pay again and won't get my money back for another 7 days.
Rail Ninja 回复2023-09-14
Dear Sherry,
We apologize for any inconvenience. Due to planned track works rail schedule is under maintenance. We would like to assure you refund has been processed to you in full, you can rearrange your travel plans.
KInd regards,
Rail Ninja
The price difference between KTX tickets and ordered ones using Rail Ninja…
The price difference between the real KTX train ticket from Seoul to Pohang and back is enormous:
The KTX tickets first class were 150 000 Won whereas Rail Ninja charged me 277 000 Won. What is the reason for this difference?
Rail Ninja 回复2023-09-13
Dear Wolf-Dieter Schneider,
Thank you for your review. Your opinion is important to us. We want you to know that our dedicated teams are constantly working to make our ticketing policy and prices as transparent as possible. We sincerely apologize for any disappointment you may have experienced with our services, and we are committed to making improvements to our online services.
Kind regards,
Rail Ninja
We order ticket for a direct train from stokholm to copenhagen. The train stoped at malmo and we had to change to anther train. And stand all the way to copenhagen.
Our ticket cost 250 euro each.
It was very upset. The ticket were on the name ruthy &michael gronsky
Rail Ninja 回复2023-09-08
Dear Michael and Ruth,
Thank you for your review. We apologize for the inconvenience. We are upset your train ride did not go as planned. We would like to assure you we will do our best to find a solution.
Please conact our support team for further information.
People need to remember that they are paying an intermediary and not Korean Rail- so when people discuss comfort of train etc, it is not Rail Ninja supplying that but Korail. Rail Ninja prices are significantly more expensive than purchasing at the station- the booking fee is very high. You are, however, paying for the surety of a ticket on the train time you want- which can be important when on a schedule. Note that cancellation fees are high (ie the fine print). I am not sure that Rail Ninja offers credits- when I had to cancel a booking once, no offer was made- so be aware. Also, if you are wanting a window seat, be aware that you may not always get one. On the many trips I have taken I have requested a window seat and found myself next to a wall. I am not sure there is a facility to see the plan of the train in order to book a seat. Will I continue to use them? I think I have to as I often travel between cities and need the convenience of online booking and surety of arrival times. If there were a competitor, I would probably use them. If I had more time for the travel I would get a ticket at the station.
Rail Ninja 回复2023-09-04
Dear Christine,
Thank you for your feedback and for sharing your experiences with Rail Ninja. We appreciate your perspective and understand the importance of clear communication regarding the nature of our service as an intermediary. We strive to provide convenience and the assurance of a booked ticket on your preferred train time. We also acknowledge your concerns about pricing and cancellation fees, and we continually review and adjust our policies to ensure they align with customer expectations. Regarding seat preferences, we apologize for any inconvenience you've encountered and will work to improve the visibility of seating plans for future bookings. Your input is valuable to us as we aim to enhance your experience with us. We hope to continue serving you as you travel between cities and will take your feedback into account for future improvements.
Best regards,
Rail Ninja
I'm very frustrated. I had to modify my ticket as I mistakenly selected a wrong travel date. when I realized it I modified it, changed the date from September 1 to September 8. The website showed then two travel dates. When I downloaded the ticket it still had September 1 date on it. I emailed to the support team and they advised to pay the fee. I did not know what fee and how to pay it. The system should have prompted me to pay the fee at the time I modified the travel date. After I was looking and looking around the website I found the page with the $12 fee. So finally I paid. I hope my ticket will reflect the change and will show the correct travel date when I log back on tomorrow.
Additional comments:
It would have been a better user experience if the website had directed me to the page where I could have paid. It shouldn’t let me submitting the change request without paying first. This would have prevented all my frustration saved valuable times.
More frustration - Now I am unable to download the modified ticket. The DOWNLOAD option only shows for the cancelled ticket and only gives Mike the option of html.pdf file format
And when I am trying to open it I am getting a 404 error 😣
Upon refreshing the ticket page and accepting the cookies the download option disappeared
Rail Ninja 回复2023-08-31
Dear Judit,
Thank you for your review. We are sorry to hear you are not satisfied with our service. The modification fee applies according to the ticket fare, no modification can be processed unless it is paid. As for seat reservation, it will be added once the rail carrier makes it available.
For more information contact our support team via e-mail or online chat.
Kind regards,
Rail Ninja
Customer service by chat was efficient and my questions were answered. That said, it is misleading to sell a ticket at a low price only to be advised the following day to pay an additional $50 per ticket for a later departure, or I would be refunded the $75 per ticket already paid. I contacted customer service for the refund, because I was going to start over, and buy tickets for the later departure still showing $75. I was informed by the agent, that I would again be notified the following day to pay the additional amount. If Rail Ninja knows the fare is higher, they should not lure customers in with a low price when they know it is wrong. It's a significant difference, not just a few dollars. This is a poor business practice in my opinion
Rail Ninja 回复2023-08-29
Dear Rodney,
Thank you for your review. It will help us improve our services. Our team works hard to provide the best rates for our travelers however the number of tickets at a particular rate is restricted. We will transfer your claim to the related department and in the future we will do better.
Kind regards,
Rail Ninja
First of all I book a trip from Belfast to Dublin and take my money and then a day later you said u had to cancel the trip but I can book a bus ride so I did . You claimed I was placed on the bus reservation and then I find out you canceled my reservation bc I didn’t respond to your email which I certainly did . Now I am trying to contact them with no luck.
Rail Ninja 回复2023-08-29
Dear Mark,
Thank you for your review. We apologize for the inconvenience and hope for a second chance. We have to depend on the rail carrier's offer and have to adjust to weather conditions and maintenance works. But we are always eager to help our customers.
Kind regards,
Rail Ninja
Dear Madam/Sir
I hope this email finds you well and having a pleasant day.
I am writing to address a recent situation I encountered while using your online booking platform. I made a reservation for a trip from Stockholm to Gothenburg, scheduled for the 24th of August. However, I soon realized that I had made an error, as the intended travel date was actually the 17th of August. This mistake occurred due to my exhaustion at the time of booking.
Upon realizing my error, I promptly reached out to your customer service team to request a refund, only to be informed that cancellations or refunds were not possible. I understand that there are policies in place, however, I believe it is crucial to have a system that accommodates unforeseen circumstances or genuine mistakes like mine. I had attempted to cancel the ticket for the 24th of August one week in advance, which I believe was a reasonable timeframe.
Unfortunately, this experience has left me somewhat dissatisfied with your service, and I feel compelled to give a two-star rating as a result. I genuinely hope that my feedback can serve as a constructive tool for you to improve your system and make it more accommodating for situations like mine, ensuring that customers do not incur unnecessary expenses.
I appreciate the hard work and dedication that goes into maintaining a service like yours, and I am hopeful that you will take my feedback to heart. Thank you for your attention to this matter, and I look forward to your response.
Sincerely,
Mohamad
Rail Ninja 回复2023-08-29
Dear Mohamad,
Thank you for your review. We are sorry to hear you rate our work for just one booking. Our support team works hard to help our customers, provide up-to-date information and assist with planning train trips. As you booked Saver tickets refund is not allowed by the ticket fare. We understand this is upsetting but the strict policy of rail carriers make us follow the rules. We gladly help you to plan your new trip.
Kind regards,
Rail Ninja
Carn’t j comment yet not done our journey,booking was easy no problem more comments after journey 👍
Rail Ninja 回复2023-08-29
Dear Bernard,
Thank you for your review. Hope you will be satisfied with your journey and change your review to 5 stars. If you have any questions do not hesitate to contact our support team.
Kind regards,
Rail Ninja
I liked the ease of booking the train tickets. I DID NOT like the hefty surcharge fee of $23.00! That's alot. You don't pay that on the Renfe train service website to order. You need to cut that price by 50% at least.
Rail Ninja 回复2023-08-29
Dear Kerry,
Unlike Renfe Rail.Ninja is a global booking engine. We provide train tickets to almost all the countries of the world. You can easily book tickets to different continents. Having a wide net of suppliers we offer the best services available, first, we carefully check the suppliers, whether trains meet the requirements of our travelers, secondly, we provide online human support, and our team is always eager to help our customers.
Kind regards,
Rail Ninja
It maybe beyond your capacity, but the trains I booked through your site were all fully or partly cancelled. There was no guidance about this from you and I was running around at the last moment.
Rail Ninja 回复2023-08-29
Dear Toshiro,
Thank you for your review. Can you please provide more details to our support team via e-mail? We will do our best to help you.
It was hard to be able to by my ticket. There is yet no place reservation from Oslo to Göteborg. I am coming from Finland, and my Swedish knowledge is only a basic one. I had to try to by the ticket several times until at least the train ticket is in order, but without place researvation.
Rail Ninja 回复2023-08-29
Dear Sophie,
Thank you for your review. Our support team will contact you via e-mail on the issue.
Kind regards,
Rail Ninja
Your prices are higher than through regular channels. I paid 20 dollars more per ticket. Won't use your system again.
Rail Ninja 回复2023-08-25
Dear Jose,
Thank you for your review. We strive for our customers' comfort and work hard to improve our services and develop our website. We do our best to provide transparent Terms and Conditions. For detailed information please contact our support team via e-mail or online chat.
Kind regards,
Rail Ninja
Booking was a frustrating experience. After completing what I believed was a successful booking and making a payment an email arrived to inform me that the required train was not available. I was offered an alternative or a refund. After accepting a refund I tried another train and the same thing happened again. Both trains are still being advertised as available on the website.
Rail Ninja 回复2023-08-21
Dear Roger,
Thank you for your review. We recommend our customers to book train tickets in advance to avoid misunderstanding. Tickets become sold out very quickly due to high demand. We understand that overbooking may not be convenient for travellers but this is the standard practice in travel industry. In order to find a way for you to get from one point to another, we suggested alternative options, you were free to choose any. We are sorry this was not convenient for you.
Going from Copenhagen to Gothenburg, trying to book is easy, however getting the details on stops and by proxy the stations in Copenhagen is impossible. It took looking at several other websites to understand if the train only stops at the central station, and if at the airport, then at what time.
Rail Ninja 回复2023-08-21
Dear Gitte,
Thank you for your review. Our support team would have gladly helped you. We have not received your request.
This is not as effective as possible,
I did not get the earliest possibility and the price inclusive 'service' was much higher than if I had booked thru Irish Rail, directly
Rail Ninja 回复2023-08-17
Dear Anders, thank you for your review!
We understand that it can be confusing to see additional charges added to the ticket price. We are a private train ticket company and strive to provide a transparent and convenient online booking experience for our customers.
Kind regards,
Rail Ninaj
The ticket was simple enough to book, but that was the only positive. Minutes later I found out the price was nearly double what I could get the ticket for through normal channels. I canceled my ticket immediately, and despite being over 10 days out from the date of the ticket, I was only refunded 80%. The whole system is a complete ripoff, and I will never use rail ninja again and will advise everyone else to avoid it as well.
Rail Ninja 回复2023-08-17
Dear Andrew,
Thank you for your review. Your ticket was provided to you immediately after booking. Cancellation fees apply according to the ticket fare, no errors.
Additional fees help us to be experts in the industry and develop our services. Our support team will gladly help you plan your new trip to any country of the world. Contact us via e-mail or online chat for any queries.
Kind regards,
Rail Ninja
I recently booked a first class ticket from Lisbon to Porto. It wasn't until I received the ticket that I realized it's not from the main Lisbon station. This is less convenient for me. Also, if I was departing from the main station, as a first class ticket holder I could use the first class lounge. The booking engine only asks for departure city, not a specific station. I won't use Rail Ninja next time.
Rail Ninja 回复2023-08-15
Dear Trevor!
Thank you for your review. The ticket was issued according to your online booking. We do have different train stations in Rail Ninja schedule, you can choose the most convenient travel route.
If you need assistance with a new booking, please do not hesitate to contact our support team via online chat or e-mail.
