Recoverit is a leading data recovery software known for its impressive 99.5% success recovery rate. It can fully restore deleted files, videos, photos, and over 1000 other file formats from more than 2000 storage devices, including SD cards, HDDs, external drives, crashed computers, and various operating systems like Windows, Mac, NAS, and Linux. Additionally, it offers advanced features for repairing corrupted videos and photos. When it comes to recovering your valuable data, Wondershare Recoverit is the ultimate choice.
以上内容由商家自行提供，未经平台核实。Wondershare Recoverit（recoverit.wondershare.com）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 661 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：58% 给出 4 星及以上，同时 30% 打了 1 星；商家回复了 99% 的差评；评价主要围绕使用体验、质量。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the software is exceptionally effective at successfully restoring lost data, precious memories, and files from various damaged or corrupted storage drives. People deeply appreciate the intuitive interface, noting that the recovery process is fast, reliable, and straightforward without requiring advanced technical expertise. Some reviewers were not happy with certain outcomes, mentioning that specific recovered files remained corrupted and could not be opened or played properly. Others also noted occasional challenges with unexpected upgrade prompts, strict license limits, and difficulties reaching effective customer support assistance.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Hi Ahmed. Thank you for your recognition of Recoverit. I completely understand how rewarding you can feel when you recover all files with this software. Noting you have not rated us a five star, may I know if there is anything else we can further help with or improve? Your suggestion would be the biggest driver for us!
took so long to get a refund, had to prove several times that the software didn't do it's job and recover my data
Hi Geoff. Thanks for sharing your experience. Firstly, I'd like to express our deepest apologies for the inconvenience. In line with your concern, please allow us to make an explanation further as below: Normally, we accept a refund request if the customer encounters technical issues that are unable to be solved within 7 days after purchase. We are desperate to fix the problem after knowing you were encountering a problem during using the product, and this is the reason our support invited you to provide more details (like a screenshot showing the problem and log files, etc.) for further troubleshooting, and this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding. It is regrettable that this product doesn’t live up to your expectations after further confirmation. We will do our best to add more powerful features to Recoverit, and hopefully, you'll be back to us in the near future!
HAD A MICRO SD GO RAW DATA AND NEEDED TO RECOVER IT. SEARCHED ONLINE AND CAME UP WITH THIS. BECAUSE OF DAMAGE TO 64GB CARD IT TOOK A WHILE BUT DATA RECOVERED IN MY CASE.
Hi Phillip. Thank you so much for sharing your experience with Recoverit. I am glad to hear that this software helps you recover your data from a 64G MICRO SD GO card more than you expected. Our team is happy to hear that too!
Was able to retrieve a reasonable amount of data from a crashed HD. Wish I could have gotten more, but better than just tossing the drive. Thanks for a decent product!!
Hi Glenn. Glad to hear that this software helped you retrieve a reasonable amount of data from a crashed HD. Definitely, we'll do our best to add more powerful functions and bring bigger benefits to our users!
no free support, its just a waste of tiime
Thank you for sharing your experience. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. We understand that it is very important for users to get help timely when he/she has trouble using the product. Wondershare values each customer's benefit and we are always doing our best to provide both LiveChat, Phone, and email support for free, you may reach us more flexibly from the link below. https://www.wondershare.com/about/contact-us.html And if you need phone support urgently, you may submit a callback request from the following link and we'll call back in your time zone from 9 am - 10 pm. https://support.wondershare.com/contact/request.html?type=phone Or you can also send us your contact email after receiving an invitation from Trustpilot separately. Our support team will contact you to take care of your concerns ASAP. Appreciate a lot for your time and patience!
I have requested a refund per their refund policy and they are giving me the runaround. The software was unable to recover my term-paper and requested a refund the same day of purchase. Fast forward to day 3 and they are still not to provide a refund.
Hi Mattew. Thanks for sharing your experience. Firstly, I'd like to express our deepest apologies for the inconvenience. We understand it would be very frustrating when you are unable to recover files correctly with this software. Wondershare values each customer's benefits and we'll do our best to help you out. Per your description, please allow us to make a brief explanation below: We accept a refund request for Recoverit if the customer encounters technical issues that are unable to be solved within 7 days. We are desperate to fix the problem after knowing you were encountering a problem during using the product, and this is the reason our support may ask you to provide more details (like a screenshot showing the problem and log files, etc.) via emails for further troubleshooting, and this was also the reason we didn't process a refund for you in the first place. Normally, we'll send the way how to find the log files that are only associated with the product itself and it will never include the user's personal privacy information. Seek your kind understanding. Noting you have already contacted us, would you please update your order number or ticket number here? Our senior support team will further investigate it and then evaluate your refund request accordingly. Your patience is highly appreciated!
Unfortunately it seems my credit card company will have to get Involved to help getting my money back as Wondershare are refusing to refund me. I purchased a license for Recoverit to recover some videos from an SD card. The software found some data but all of it is corrupted and inaccessible therefore totally useless. Got in touch with the company to explain and to ask for a refund , they replied asking me for some more info and a screenshot which I sent. They did not send me refund , instead they told me that they offer a Video Recovery Software (for extra payment) and told me to use it. I am obviously skeptical to use it because I already paid for Recoverit and it didn't work , and I don't want to give them more money ( especially considering they make it really hard to refund). They are promising that if the Video Recovery Software does not work they'll refund me then , but it seems that all they want is to get more money , and I have zero faith that they will eventually refund it. Is not very reassuring that a company makes it so hard to refund £40 especially after I sent proof that the files are not accessible. Will wait for the 14 days to start the chargeback dispute with my card ; in the meantime be very careful before You pay anything to Wondershare because once they get your money they'll hold it like a dog with a bone and they won't let go.
Thanks for sharing your experience. Really apologize for the inconvenience that happens on your end. We desire every interaction you have with us to be as smooth and as hassle-free as possible, but sadly, we didn't achieve it this time. But don't worry, Wondershare values each customer's benefits and we'll do our best to help you out. For your case, please allow us to make some explanations as below. We desperately hope to locate the root reason after knowing you encountered a problem during use, this is the reason our support invited you to send a screenshot. It is regretful that this software didn't help you recover files as you expected, and in order to further help you solve the problem, our support may provide an alternative product for further reference. We are willing further investigate the case and then do the needful assistance for you, however, the current information is too limited. Could you please send us the ticket number or your order number after receiving a request from Trustpilot? With it, our senior support team will evaluate your refund request and do the needful assistance. You are important to us, and we'd like to help as much as we're able to. Look forward to your contact!
none, it going great to find a new thing
Hi Kencil. Thanks for taking the time to write a review for our product. We care about your feelings and every little encouragement makes us better :) Noting you have not rated us a five star, may I know if there is anything else we can further help with or improve? Your suggestion would be the biggest driver for us!
I'm having to post this in the Review section as your Support section doesn't seem to be working! Have just bought Recoverit to recover photo's form a corrupted Sandisk memory card but after apparently recovering them there's nothing in the files. When trying to then load onto Lightroom after them allegedly being recovered the program states there's no information and they're not downloadable. I paid a lot of money for this program and am quite disappointed with it. I don't need it for anything else so would like to cancel my order and get a refund. My Wondershare ID is：263390985. My Order No.is : #Q221117203733735363872. Many thanks
Hi Stuart. Thank you for sharing your experience. Sadly to hear that you didn't get in touch with our support team, and we understand it is very important for users to get help timely when he/she has trouble using the product. Wondershare values each customer's benefit and we are always doing our best to provide both LiveChat, Phone, and email support (7*24 hours customer service), you may reach us more flexibly from the link below. https://www.wondershare.com/about/contact-us.html In case you need phone support urgently, you may also submit a callback request from the following link and we'll call back in your time zone from 9 am - 10 pm. https://support.wondershare.com/contact/request.html?type=phone Back to the problem (files not found after recovered) you reported, we apologize for the inconvenience that happened on your end. Please don't worry, our technical support will contact you to do further troubleshooting with 1st priority and then provide a solution for you. If we are unable to solve it, we'll process a full refund per your request. Really appreciate your time and patience!
SCAM!!!!Buyers Beware Don't Buy Wondershare recoverit.They charge such a price and you don't even get your data back.Data are deleted which were there earlier.
Hi Ajay. Thanks for sharing your experience. I understand your feeling, and it would be very depressing if you were unable to recover files in the way you expected with this software. We are eager to give you some professional instructions or suggestions, however, the current information is too limited. Could you please send us your contact email or order number after receiving an invitation from Trustpilot separately? We'll handle your case with the 1st priority and do the needful assistance ASAP. It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!
this app is really amazing, it's help me for recover all of my file that I lost and it's save me, cause tomorrow I have two exam to do and obviously I lost the more important file that I have
Hi Sonia. Thank you for sharing your experience. We are delighted to hear that this software helped you recover your precious files. We care about your feelings and every little encouragement makes us better :) Noting you have not rated us a five star, may I know if there is anything else we can further help with or improve? Your suggestion would be the biggest driver for us!
Merci d'avoir laissé des messages ici. Nous nous soucions de vos sentiments et chaque petit encouragement nous rend meilleurs :) Sachant que vous ne nous avez pas attribué cinq étoiles, puis-je savoir s'il y a autre chose que nous pouvons aider ou améliorer ? Votre suggestion serait le plus grand moteur pour nous !
this is SCAM, I downloaded the program and followed the links, they charged me $35, but the program never worked. I have a MAC, they said that I used the program for WIN, but they had no choice there, it was not indicated anywhere that you can change the operating system. They turned out to return the money. They said that you first need to buy another subscription 3 times more expensive and for this they threw a link, you can’t come to this page on the site on your own. They are scammers, don't waste your money. I'm not even sure that the service is running.
Hi Anastasia. Thanks for sharing your experience. We are sorry for the doubt about your license authorization caused on your end. Kindly let us explain it in more detail and see how we can help you solve the issue further. It is regret to tell you that users are unable to access his/her license on a different platform due to the way that the software is coded for the specific platform. In order to avoid this trouble for our users, we have especially indicated this point on our website. Here is the link for your review. https://support.wondershare.com/how-tos/wondershare/ (Please find it under the "Account and Membership" part) However, if your order is still within 30 days from the payment date（7 days for Famisafe, Dr.Fone series, Data Recovery, and Recoverit series), you can repurchase the correct platform software first and send us the new order number to get the refund for the wrong platform software. Regarding the issue (program never worked) you were encountering, we are desperate to fix it, and this is the reason our support may ask you to provide more details (like a screenshot showing the problem and log files, etc.) for further troubleshooting, and this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding. To better take care of your concern, would you please send us several screenshots showing the problem via email? Our technical support will do further troubleshooting and then provide a solution accurately. If we are unable to solve it, we'll process a full refund as you request. Your patience is highly appreciated!
Why does Wondershare Recoverit ask me to buy the software now when I already bought it, used it a few times and I was told I could use it for one year
Hi Wendell. Thank you for sharing your experience. Firstly, We'd like to present our deepest apologies for the inconvenience that happened on your end. I understand your feeling, and it would be very depressing if you are unable to be recognized as a full version with a valid subscription. It sounds unusual for Recoverit to work in that way, and we are eager to help you solve this problem but need to get more information. Would you please send us your contact email after receiving a request? Then our support team could further investigate it and provide a solution for you as soon as possible. You are important to us and we want to help you as best we can. Look forward to a warm contact.
Allegedly found some files but didn't recover anything after paying for the software.
Thanks for sharing your experience. I understand your feeling, and it would be very depressing if you were unable to recover files in the way you expected after purchasing it. Please don't worry, Wondershare values each customer's benefits and we'll do our best to help you out. To better take care of your concern, we'd like to confirm some details firstly as below. •Please make sure to select the correct destination disk and partition. Picking a destination disk different from the partition or disk where the data was lost is highly recommended, please do not restore to the same partition, as this will further damage the lost data. •Please ensure that the restored target disk has enough space and is in good status. •Data loss itself is affected by various factors. In many cases, data cannot be completely recovered and restored, such as data being overwritten, missing key data information, virus damage, disk damage, etc. Our software actually has already tried to restore as many files and data as possible through various means. In the case of data loss and unreadable disks, it cannot be recovered by data recovery software. •File data in disk storage is usually divided into index information and actual content data of the file, just like the catalog and content of a book. When we locate a lost file through the index information, it might be displayed in the scan result. But when it is actually recovered, there might be cases where the storage area of the actual content data of the file cannot be read correctly, resulting in failure of recovery. It is quite similar to that you can find a certain chapter in the catalog, but when you check it, you find that that page has been torn off or the content was damaged and cannot be read. If the issue persists after attempting the suggestions above, could you please send us your contact email after getting an invitation from Trustpilot? Our senior technical support will contact you to collect more details for further troubleshooting and then provide a solution accurately. It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks again! ------------------------------------------ Thank you for giving Wondershare enough trust to investigate your issue further. Our senior support will contact you soon, please keep an eye on your mailbox. Appreciate a lot for your time and patience！
This past week I had an external hard drive fail. I took a chance, purchased the software. It was a very long process to scan and retrieve files - but then again I had over 580gigs. That said, once the restore started, it was about 5 hours. So far, I have found all the files I was most concerned with. Additionally, the chat support was very responsive when, at the end of the first 24 hour long scan, the software closed. Leaving me to start the scan all over again. Why the 3 star review? Because their is a Trojan virus embedded in the software. This was a link sent directly from them in chat. Luckily Trend Micro caught it and deleted it. I was warned about downloading software from online - but if you have strong antivirus, it should block it. So - Wondershare should figure out how that is happening to protect the trust of their customers.
Hi Katie. Thank you so much for sharing your experience with Recoverit. It is your feedback like this to help us constantly improve our program by knowing what we are doing right and what we can work on. We greatly value your feedback and will be sure to pass it on to all involved. Regarding the "Trojan virus" you mentioned, we are willing to further look into it and find out the root reason, however, the current information is too limited. Could you please send us your contact email after getting a request from Trustpilot? So that we can contact you to collect more details for analysis. It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!
This software actually works fine, i checked it if it does by deleting about 1 gb files and recovered it from recycle bin. However I couldn’t recover the files I needed from my hard drive, which were deleted accidentally. This maybe due to the files being corrupted during deleting or drive formatting. I reported the situation to the wondershare support team and they said they are sorry and they will give me full refund. As they said the refund will be deposited to my account within 5 to 10 working days. I will be back to let you know once I receive the refund. Thank you Barry for kind support. Received refund after a week or so, it worths to try this software.
Thanks for sharing your experience. Sadly to hear that this software didn't work as the way you expected after trying the trial version. Firstly, I'd like to present our deepest apologies for any inconvenience that happened on your end. It is really heartbroken for us to read your review before knowing the root reason. We are eager to give you some professional instructions or suggestions, however, the current information is too limited. Could you please explain the specific problems you are encountering? It would be very helpful for us to further look into your case if you can send us the order ID after receiving a request from Trustpilot separately. If we are unable to solve it, we will go ahead to process a full refund once the order was purchased within 7 days. It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks again! ------------------------------------------------------------------------------- Thank you for giving Wondershare enough trust to investigate your issue further. Our senior support is doing further analysis for your case and they will keep you updated via email as earlier as possible, please keep an eye on it. Your patience is highly appreciated！ ------------------------------------------------------------------------------- Thanks for updating your review. It is regret to know that this product doesn’t live up to your expectations at present. Wondershare values each customer's benefits and in order to take care of your concern, we processed a full refund as requested, and the money should be back to your original account within 5 to 7 workable days. We'll add more powerful features to this software, and hopefully, you'll be back to us in the near future!
SCAM!!! Buyer beware! These scam artists refuse to give me a refund. Their program advertises saving deleted files and I spent hours on this program and days trying to recover my lost files. I went back and forth with their customer service for a week and they're still refusing to give me a refund. False advertising garbage product and horrible customer service. I've opened a claim with my bank to dispute this charge since they refuse to give me back my own money. AVOID BUYING THIS!!!!!
Thanks for sharing your experience. Firstly, I'd like to express our deepest apologies for the inconvenience. We understand it would be very frustrating when you are unable to recover files correctly with this software. Wondershare values each customer's benefits and we'll do our best to help you out. Per your description, please allow us to make a brief explanation as below: We will accept a refund request if the customer encounters technical issues that are unable to be solved within 7 days. We are desperate to fix the problem after knowing you were encountering a problem during using the product, and this is the reason our support may ask you to provide more details (like a screenshot showing the problem and log files, etc) via emails for further troubleshooting, and this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding. Noting you have already contacted us, could you please send us the ticket number or your order number after receiving a request from Trustpilot? With it, our senior support team will further look into your refund request and do the needful assistance for you ASAP. You are important to us, and we'd like to help as much as we're able to. Look forward to your contact!
Have I lost my mind? Where was this stuff made? Non user freindly. Where is the us based customer service number? I'm not calling China, Japan or Vancouver. I am in California, near Silicon Valley
Hi Jeff. Thank you for sharing your experience. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. We understand that it is very important for users to get help timely when he/she has trouble using the product. Wondershare values each customer's benefit and we are always doing our best to provide both LiveChat, Phone, and email support (7*24 hours customer service), you may contact us from the link below to reach us directly. https://www.wondershare.com/about/contact-us.html And if you need phone support urgently, you may submit a callback request from the following link and we'll call back in your time zone at 9 am - 10 pm. https://support.wondershare.com/contact/request.html?type=phone Or you can also send us your contact email after receiving a request from Trustpilot separately. Our senior support team will contact you to take care of your concerns ASAP. You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you!
I managed to get back over 6,000 photos that I accidently deleted from my memory card. The only thing is that I wish they were kept in the folders that I saved them in as I had organised them all before I deleted them but nonetheless, I have them back. Now I'm going to spend half of the year re-organising them all. Glad to have purchased this service!
Hi Chez. Thanks for sharing your experience. Glad to hear Recoverit helps you find the files back. Meanwhile, we appreciate your suggestion about keeping the folder structure after recovery. For this point, we'd like to make an explanation as below. Generally, there would be two kinds of results after recovery: One is to keep the folder structures, but the files are easily damaged; Another case is a deep scan, where folder structures and filenames are not preserved, but the files are less likely to be damaged. Anyway, we highly appreciate your suggestion, and definitely, we'll do our best to further improve it and add more powerful features, and then bring more benefits to our users!
共 661 条符合条件的评价
