Wondershare Recoverit

Thank you for taking the time to share your concerns with us, Merouane. We apologize for any confusion or frustration you have experienced with our process. Our intention is not to mislead our customers, and we understand how important it is to maintain your trust. We strive to be transparent and upfront with our pricing and services. Please note that our application does provide some essential features for free after the initial download and installation. However, certain premium features may require an additional cost, which is mentioned on our website and within the application. We apologize if this information was not clear during your experience. We are continuously working to improve our communication and onboarding process to ensure our customers are well-informed about our services and pricing. Your feedback is invaluable in helping us enhance our user experience. To help you out further, would you please send us your contact email or order number after receiving an invitation from Trustpilot? ---------------------------------------- Thank you for giving Wondershare enough trust to take care of your concern further. Our support will contact you soon, please keep an eye on it. Your patience is highly appreciated!

Dear valued Recoverit user, we are sorry to hear that you didn't have a good experience with our product and refund policy. In fact, we accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding. It seems you've already contacted us, right? Would you please send us the ticket number or your order number after receiving an invitation from Trustpilot? Our senior support team will further investigate it and then evaluate your refund request accordingly. Your patience is highly appreciated! --------------------------------- Thank you for giving Wondershare enough trust to take care of your concern further. Our support will re-evalute you case and then get back to you, please keep an eye on it. Your patience is highly appreciated！

Thanks for taking the time to write down your experience. I understand your feeling, and it would be very depressing when you are unable to recover files in the way you expected. Wondershare values each customer's benefit, and we'll do our best to help you out. For your case, please allow us to explain it in more detail and see how we could assist you further. We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding. Noting you've already contacted us, would you please update your order number or ticket number here? Our senior support team will further investigate it and then evaluate your refund request accordingly. Your patience is highly appreciated!

Hi Alun, thank you for sharing your experience. In line with your concern about the free trial offer, we apologize for any confusion and frustration that might be caused on your end. Our free trial offer is designed to give customers the opportunity to try our software before making a purchase. While there may be certain features or capabilities that are only available to full, paid users. Seek your kind understanding. We value your feedback and would like to make sure we are providing the best service and experience for our customers. Please do not hesitate to contact us directly should you have any further questions, concerns, or suggestions regarding our free trial offer.

Hi Alexander, thank you for sharing your experience. In line with your concern about the free trial offer, we apologize for any confusion and frustration that might be caused on your end. Our free trial offer is designed to give customers the opportunity to try our software before making a purchase. While there may be certain features or capabilities that are only available to full, paid users. Seek your kind understanding. Regarding the price, we'd like to say we are always doing our best to improve it and adding many new features to this software in order to provide a more cool and powerful experience for users. What’s more, Wondershare will provide customer service for free forever. And we believe that our service and product offer more value for your money. :)

Hi Satya. Thanks for sharing your experience. I understand your feeling, and it would be very depressing when you found that the recovered files are unreadable or corrupted. Please don't worry, Wondershare values each customer's benefits and we'll do our best to help you out. To better take care of your concern, we'd like to confirm some details firstly as below. Could you recheck and confirm whether there are multiple files with the same name? At present, our scan supports the scanning of historical partition records. There may be files with the same name, and there might be multiple records in the scan result. In this case, there is a high possibility that one of them can be opened normally. On the other hand, have you used that drive after your files were missing? Kindly note that if the recovered files cannot be opened, it is probably because your disk has new data written after the data was deleted. If it is a system disk, the operating system will frequently operate input and output, causing the original data to be overwritten. As a result, the recovered files will display as damaged or garbled. If you do not have the above two situations, could you please send us your contact email after getting an invitation from Trustpilot? Our senior technical support will contact you to collect more details for further troubleshooting and then provide a solution accurately. It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to investigate your issue and fix it, thanks again! ----------------------- Thank you for giving Wondershare enough trust to investigate your issue further. Upon checking, we locate our support is following up on your case (ticket number: 2889634). Would you please kindly check and provide the required details for further troubleshooting? That would be very helpful for us to provide a solution faster and more accurately. Your patience is highly appreciated!

Hi Tom. Thanks for sharing your experience. Sorry to hear that this software didn't work as the way you expected. We desperately hope to help you clarify this recovery problem you are encountering, however, the current information is too limited. Would you please send us your contact email after receiving a request from Trustpilot? You may drop an email at [email protected] as well. Our senior support will do further troubleshooting and then provide a solution accurately. You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you sincerely. ------------------------------- Update (26 July 2023): We are sorry to say we failed to locate an order based on the email address you provided via Trustpilot. Besides, our support is following up on your case and required more details regarding the payments, however, we haven't gotten feedback from you yet. Would you please kindly check the email from [email protected] and send us the required information? Thank you very much!

Hi Shanta. Thanks for sharing your experience. We are sorry to hear that you didn't get in touch with our phone support. It might be caused by the overwhelming phone calls at that time. I understand that it is very important for users to get help timely when he/she has trouble using the product. We'll keep improving and do our best to provide a better and better experience for each user. In case you might need help urgently next time, we sincerely invite you to submit a callback request from the following link and we'll call back in your time zone from 9 am - 10 pm. https://support.wondershare.com/contact/request.html?type=phone We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding. To address your concern, our support will investigate this matter further and then keep you updated as earlier as possible. Really appreciate a lot for your time and patience!

Hi Bill. Thank you for sharing your experience. I completely understand how excited you can feel when you are able to recover housands of files on an SSD drive with this software. I’ll be sharing your feedback with our product team, and it would encourage us a lot!

Hi Yolandi. Thanks for sharing your experience. I understand your feeling, and it would be very depressing when you are unable to recover files in the way you expected. Wondershare values each customer's benefit, and we'll do our best to help you out. For your case, please allow us to explain it in more detail and see how we could assist you further. We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding. We believe that our policy is fair and reasonable, as it reflects the costs and effort involved in processing refunds. Please note that refunds are only provided under certain circumstances, in accordance with our policy. We strive to be transparent and clear about our refund policy, and we encourage our customers to review our policy before making a purchase. Here is our refund policy for your further reference. https://www.wondershare.com/refund-policy.html Knowing you have already contacted us, could you please send us the ticket number or your order number after receiving a request from Trustpilot? we'll investigate it and do the needful assistance to take care of your benefit. Your patience is highly appreciated!

Thank you for bringing to our attention your concerns about our free trial offer. We apologize for any confusion and frustration that this may have caused. Our goal is to provide our customers with the best possible experience and to ensure that they have all of the information they need to make an informed decision. Our free trial offer is designed to give customers the opportunity to try our software before making a purchase. While the free trial is indeed free, there may be certain features or capabilities that are only available to full, paid users. Seek your kind understanding. Sorry to hear that you failed to rcover your files with this software . We take product quality and functionality very seriously, and we strive to provide reliable and effective products to all of our customers. Our team would like to understand more about the specific issues you are experiencing so that we can determine the best course of action to resolve the problem. Could you please send us your contact email after getting an invitation from Trustpilot? You may also report the issue with more details at [email protected]. We will do everything we can to assist you and ensure that you are satisfied with your purchase. Thank you for bringing this to our attention. ------------------------------------------- Thank you for giving Wondershare enough trust to take care of your concern further. Our support will contact you soon, please keep an eye on it. Your patience is highly appreciated!

Thank you for sharing your experience. I understand that it is very important for users to get help timely when he/she has trouble using the product. We'll keep improving and bring a better experience for each user. We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason our support might explain more details regarding our refund policy according to your actual situation and didn't process a refund in the first place. Seek your kind understanding. Knowing you've already contacted us, could you please send us the ticket number or your order number after receiving an invitation from Trustpilot? So that we can address your concern in a targeted manner. Your patience is highly appreciated!

Hi Monster. We appreciate your recognition of Recoverit, and I am glad to hear that this software helps you recover files. Our team is happy to hear that too!

Hi Patrice. Thanks for sharing your experience. I understand your feeling, and it would be very depressing when you are unable to repair files in the way you expected. Recoverit team always values customers’ user experience and we are always aiming at improving the performance of this software. This is the reason our support may ask you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we may need some time to investigate the problem and didn't make a response immediately. Thanks for your feedback anyway, we'll keep improving and then bring a better experience for our users. Back to your refund request, if there is a technical issue that could not be resolved within 7 days after purchase, we would offer a refund. Here is our refund policy for your further reference. https://support.wondershare.com/how-tos/wondershare/what-is-wondershare-refund-policy.html To address your concern, our support will look into this matter further and evaluate your refund request, and they will go back to you as earlier as possible. Your patience is highly appreciated!

Hi Luke. Thanks for taking the time to write a review for us. In line with your concerns, we'd like to explain them one by one in more detail, and hopefully, it makes things clear and help you. Regarding the warning at the top of this page, we've contacted Trustpilot and appealed to it, and they are still investigating and monitoring it and promise for us to solve it as earlier as possible. Kindly note that the rating will fluctuate over time, so the rating you see on our website may not be the same as the rating on the current Trustpilot. Our team is always working hard to ensure that every product we offer meets the highest standards of quality, reliability, and innovation, and this is the reason we can get positive reviews from our loyal users. Could we confirm if you are encountering a problem during the use of this software? If so, would you please send us your contact email or order number after receiving an invitation from Trustpilot? We'll look into it further and then provide a solution or suggestions in a targeted manner. It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to clarify the matter you might encounter, thanks again!

Hi David. Thanks for sharing your experience. We desperately hope to provide professional suggestions based on your actual use situation, however, the current information is too limited, could you please send us your contact email after getting an invitation from Trustpilot? You may also drop an email at [email protected]. Our tech team will contact you to collect more details for confirmation further. Your patience is highly appreciated!

Really apologize for any confusion regarding our free trial offer. Please note that our trial period is intended to give users an opportunity to experience the full range of features and benefits of our software before making a purchase decision. While the trial is free of charge, users are required to purchase a license to continue using the software beyond the trial period. We strive to provide clear and transparent information about our pricing and licensing policies, and we appreciate your feedback as we continue to improve our offerings. Regarding the TAX charge you mentioned, it is a general, broadly based consumption tax assessed on the value added to goods and services. It applies more or less to all goods and services that are bought and sold for use or consumption. There is no access for us to remove it. But if you have a VAT ID, you can send it to us after receiving an invitation from Trustpilot or drop an email at [email protected] directly, our support will check it and process a refund for the VAT fee separately. Back to the recovery issue (files are corrupted), we desperately hope to investigate the real manifestation or cause and then provide a solution in a targeted manner, however, the current information is too limited. We look forward to get in touch with you via Trustpilot soon, so that we can do the needed assistance with priority. Your patience is highly appreciated!

Hi Allen. Thanks for your high recognition of the Deep Scan feature. I completely understand how excited you can feel when you are able to get the permanently deleted files back. I’ll be sharing your feedback with our product team, and it would encourage us a lot!

Hi Diane.Thanks for sharing your experience. We are sorry to hear that you are dissatisfied with our refund policy. We believe that our policy is fair and reasonable, as it reflects the costs and effort involved in processing refunds. Please note that refunds are only provided under certain circumstances, in accordance with our policy. We strive to be transparent and clear about our refund policy, and we encourage our customers to review our policy before making a purchase. Here is our refund policy for your further reference. https://support.wondershare.com/how-tos/wondershare/what-is-wondershare-refund-policy.html Knowing you have already contacted us, could you please send us the ticket number or your order number after receiving a request from Trustpilot? we'll investigate it and do the needful assistance to take care of your benefit. Your patience is highly appreciated!

Hi Lauren. Thanks for sharing your experience. In line with your doubt about the trial version, kindly let us explain it in more detail and see how we can help you solve the issue further. Normally, we provide the trial version for the users to confirm if it meets their requirements before purchasing. But if the customer wants to access all features without limitation/export videos without a watermark, then he/she needs to subscribe to a plan to activate it as a full version. Thanks for your feedback anyway, we'll keep improving and bring better experiences for our users! Kindly note that the user will be auto-renewed if he/she subscribed to a yearly plan and didn't cancel it manually, this might be the reason you were charged again. To avoid any trouble caused by it, we have especially noted this point on the subscription page. Besides, we'll send a reminder email to the customer before auto-renewal. Maybe it went to your trash box, so you didn't check it timely. Seek your kind understanding. Since you don't want to keep this subscription, we invite you to sign in your account center from the link below and then click "Manage subscription" to cancel it manually. After that, you'll not be charged again during the next billing period. https://accounts.wondershare.com/web/subscription Or if you still have doubts and need further support, would you please send us your contact email after receiving an invitation from Trustpilot? You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you!