Most reviewers were let down by their experience overall. Many consumers expressed intense frustration regarding customer support, pointing out that assistance lines remain constantly busy, agents are completely unresponsive, and getting a timely resolution is nearly impossible. People also highlighted major problems with the booking and refund procedures, describing sudden trip cancellations, unexpected delays, and severe difficulties in obtaining their rightfully owed money back.
Some reviewers were happy with the smooth booking steps, cooperative assistance, and generally comfortable journeys provided by specific travel operators. These individuals noted that certain drivers and conductors were very helpful with luggage, while a few journeys managed to remain completely on schedule and relaxing overall.
Disgusting service, if I could give them 0 stars I would.
I booked a ferry and needed to cancel and emailed them and went on the help section on the app (which wouldn’t work, there was no option to speak to anybody) I’ve sent countless emails (around 40) to there customer service and they just email me back a generic email saying that my case has been closed but nobody has spoken to me??
I don’t know who to email or contact about this as the supposedly ‘customer support’ isn’t even working.
Money grabbers
The Customer Care IVR language is compulsorily Kannada. How stupid is that!
If one is from a different state and calls for help then how is he supposed to understand the menu options and connect with the customer care if he doesn't understand the language.
We booked an M.S. Gajraj bus from Jaipur to Amritsar. There was absolutely no attention given to cleanliness. No one was sitting on their assigned seats — passengers were sitting wherever they found space.
During the journey, the bus did not stop properly anywhere. I requested many times to stop at one place so we could have tea, but they refused. They did not even stop for bathroom breaks.
We did not like their behavior at all. It was very disappointing. We will never choose this bus service again in the future.
I had booked a ticket from kozhikode to kayamkulam
I had booked a ticket from kozhikode to kayamkulam .The bus cancelled the ticket and till date i havenot recieved the refumd.
whenever i am contacting them they say it has been processed succesfully. Only god and redbus knows where and which account the money has been transferred.
you have no provisions to contact Redbus and it goes to the automated service.
Please my friends do not use REDBUS they will only drain your money
I trust again red I will never book again in this apps
I'll book bus ticket in this apps Lonavla to bangalore when I enter the bus lots of tobacco power are spreed in my sleep place another things is as A man aim not comfortable to sleep with any other guy whom iam not close their is a one bus conductor who can open my place and can sleep everytime
Very very worst service unable to reshuffle the ticket and after reshudule no option of cancelation ticket no confirmation mail regarding the cancelation policy with out traveling i wadted 3800 from banglore to vijayawada they are not returning my money asked for confirmation mail regarding the policy not ready shhare
Absolute Nightmare: Bus Left 90 Minutes EARLY with Zero Accountability from RedBus
I have traveled by bus for years, but I have never witnessed such gross incompetence and disregard for a passenger's time.
I booked a ticket for a 10:30 AM departure. At 8:30 AM—barely two hours before my scheduled trip—I received a frantic call from the bus operator stating the bus would now be leaving at 9:00 AM. They effectively demanded I arrive 1.5 hours early with only 30 minutes of notice. This is not a "reschedule"; this is a hijacking of the customer’s time. How do you expect a passenger to drop everything and rush to a boarding point 90 minutes ahead of schedule?
To make matters worse, the customer support from RedBus was abysmal. When I raised an immediate ticket regarding this impossibility, they simply closed the case, stating "feedback has been passed to the bus company." They offered no refund, no alternative, and no help. They acted as a silent spectator while the operator scammed me out of a usable ticket.
Bottom Line: Do not book with this operator, and do not trust RedBus to protect you if things go wrong. This is the definition of irresponsible service.
Booked through Redbus – Extremely Unsafe, Unprofessional, and Unreachable UNIVERSAL TRANSPORT SERVICE (UTS)
I booked my tickets through REDBUS.IN for UNIVERSAL TRANSPORT SERVICE (UTS) from Velankanni to Bangalore on 15/02/2026, PNR 154029 & 154028, and this has been one of the worst travel experiences of my life.
1. Delayed Departure & Seat Confusion:
The bus was delayed by nearly one hour without any proper communication. When boarding, seats were duplicated and allotted to multiple passengers, leading to confusion, arguments, and unnecessary stress right at the start of the journey.
2. Poor Hygiene and Amenities:
The bus seats were dirty and stained, completely unhygienic for passengers. There were no blankets or pillows provided for an overnight trip. When asked, the driver said the blankets were “sent for washing” — a completely unacceptable excuse. The AC vent above the seat was broken and stuffed with tissue papers and polythene covers, making the journey extremely uncomfortable. Additionally, no drinking water was provided during the entire trip.
3. Extreme Safety Issues:
At around 2:00 AM, the driver stopped the bus at a remote location for a temple visit, leaving passengers — including children, a newborn baby, elderly passengers, and women — stranded in a dark and isolated area. This was frightening and completely unsafe. On top of that, the driver demanded payment at 2:00 AM, adding to the stress and discomfort.
4. Unprofessional Conduct:
The overall behavior of the staff and the lack of basic amenities reflect gross negligence and unprofessionalism. There was no consideration for passenger safety, comfort, or well-being, which is completely unacceptable for a reputed transport service.
Conclusion:
This journey was unsafe, unhygienic, and poorly managed. I am compelled to share this as a review to warn other passengers. I would strongly advise against traveling with UTS or booking through Redbus until they seriously improve their safety, hygiene, and professionalism standards.
It's very bad experience... redbus customer care not response to the customer queries.....i didn't see this Kind of bad service in my life and I loss my 2000 ticket amount and my 1st job
I book bus 2 time through red bus aap but service is very poor no time table I book bus vapi to delhi bus timing is 21:20pm in vapi but bus reach vapi at 22:40pm and they drop jaipur next day at 20:30pm then they change bus I book single sleeper sheet vapi to delhi but in jaipur they give main chair seating bus and other bus reach jaipur at 22:45 pm then you guys think when I book bus then thay showing time 21:20pm vapi to next day 23:30pm delhi but next day bus leave jaipur 22:45pm then how bus reach only 45 min delhi to jaipur its totally scam in future I never book through red bus and I not recommend any one to book bus through redbos aap
Extremely disappointed with RedBus and its rigid, irresponsible customer support system. I contacted them immediately after realizing the date mistake, yet instead of resolving the issue, they kept redirecting me to the operator and later outright denied any refund or rescheduling. As a booking platform that charges service fees, RedBus conveniently distances itself when actual support is needed, leaving customers stuck between the operator and the aggregator. Receiving “How was your journey?” messages despite not traveling only adds to the frustration and shows serious flaws in their system. This experience reflects a complete failure in consumer care and responsibility.
Extremely disappointed with the service from RedBus. The bus was cancelled, and when I tried to contact customer support and the RedBus agent, my calls did not connect at all. There was no proper assistance, no timely response, and no clear communication. Because of this poor support system, I faced serious inconvenience and had to arrange alternative travel at the last moment. This is highly unprofessional and unacceptable. Customer support should be available during emergencies. Very bad experience.
Worst bus service. It was delayed. They did not provide the most basic amenity of all - pillow and blanket. What is the point of a sleeper bus if you cannot provide pillow and blanket.
I booked ticket from Tirupati to Hyderabad for today. And while updating my details (passenger details) I thoroughly checked all the information provided & then made the payment. When I received the ticket, it got booked for the next day. This is not for the first time, this has been happening quite frequently (4th or 5th time for me, I'm not kidding). On all occasions, I ended losing money as their customer service remains "Permanently Unavailable". It's better if redbus shuts down it's operations!
VERY BAD SERVICE.LAST WEEK TRAVELED MY NATIVE .THIRUPPATHUR TO CHENNAI TCIKETS TRAVELS NAME BAKYALAKSHMI TRAVELS 9.10 PM DATE 02-02-2026.
VERY WORST TRAVELS INDECENT DRIVE AND CODRIVER MY LUKKAGE NOT ALLOWED.MY FAMILY AND MY KIDS MY SEET UBBER SLEEPER BIRTH.HE IS TELLING YOU AND YOUR KIDS AND LUKKAGES INSIDE SLEEPER UPPER BIRTH.HOW ISIT POSSIBLE.SO I DONT TRAVEL.MY MONEY NOT REFUND.VERY WORST SERVICE OF REDBUS BOOKING.
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