Relay Financial（relayfi.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 102 条用户评价，属于商业服务分类，口碑良好。84% 的评价为 4 星及以上，14% 为 1 星；商家回复了 57% 的差评。数据最后更新于 2026-08-10。
我在 Relay 上建立了我的企业帐户，经历了一次美妙的经历。他们的客户服务确实是一流的。非常感谢支持团队的 Irha，他的反应非常迅速并很快批准了我的地址验证。该平台本身非常直观，非常适合商业银行业务。强烈推荐！
Thank you for the wonderful review, Xueyong! We're thrilled to hear you had such a smooth onboarding experience. We'll be sure to share your kind words with Irha and we're glad to hear that this made a difference for you. We truly appreciate your recommendation and look forward to supporting your business!
金的客户服务太棒了！
Hi Billy, Thank you for your review! We'll be sure to tell Jin about your feedback and thank you for always choosing Relay.
Relay 通过自动化来提供大部分价值，我喜欢这一点。多年来，在少数需要人工干预的情况下，我发现工作人员友好而高效。
Hi Horus, Thank you so much for your review. At Relay, we’re all about reimagining business banking for small businesses, so we're happy to hear that you've had a positive banking experience with us. Your feedback means a lot to our entire team!
客户服务非常友善和乐于助人。代理甚至给我回电话进行跟进。
Hi Guy, We appreciate you taking the time to write this review. We're glad that you had a great experience with our customer support team. It means a lot that you've let us know.
设置帐户很容易，当我需要帮助时，支持也很棒。
Hi there, Thank you for your review! We're glad to hear about your onboarding experience and that our support team was there when you needed assistance. We appreciate you choosing Relay and look forward to continuing to support your business.
服务非常好，我百分百推荐。
Thanks, Jovanny, for this review. We’re happy to hear you’ve enjoyed banking with Relay. It means a lot to the team.
商业银行业务的绝佳选择
Hi Yanira, Thank you for taking the time to write this review. We love to see small businesses win, so we’re happy to hear you’ve enjoyed banking with Relay. It means a lot to the team.
Thank you for the review, Jeff. It means a lot that you've enjoyed banking with Relay and our platform. We appreciate the feedback.
Relay Financial 的 Rosie 可能是我遇到过的最不关心或最不支持的客户服务代理。 罗西联系我解释说我的账户已被冻结以进行合规审查，并要求我将钱存入该账户以支付一笔小额交易。 当然，我尝试通过该应用程序，但发现由于我的帐户被冻结，我根本无法存款、取款、关闭或使用该帐户。我回复 Rosie，解释说由于她冻结了账户，我除了提供我的 EIN、发票和网站 URL 之外，无法完成她要求的任务。 太好了，我就是这么做的。 我应该提到罗西没有回复。她通过电子邮件向我发送指示，冻结我的帐户，然后无线电静默。 经过一周的沉默和账户被冻结后，我再次联系罗西，再次解释说，自从她冻结了账户，我无能为力。 她解冻了账户，要求我立即存款，然后给她发了一封电子邮件，让她知道我已经这样做了。 我做到了。 这次，我猜罗西读了我的电子邮件签名，上面写着我的中间名和姓氏。 我的出生证明上的法定姓名。我在申请中提供的法定姓名。我用我的中间名，而不是我的名字。罗西猛扑过来，好像我想欺骗她一样。 她说我的名字与账户上的人名不符，罗西希望账户上的人联系并确认我在公司中的职位。 罗西告诉我让账户持有人联系她和 Relay。罗西要求“她”，“账户持有人”，解释一下我在公司的角色。 我告诉她查看我开设企业账户时提交的申请。检查姓名、SSN、EIN 等等。甚至我的网站网址也使用我的中间名。罗西，如果你或其他特工做了一点研究，你就会发现你斥责我的所有信息。 然后—— 罗西敢于给我回电子邮件。她在跟我说话时继续直呼我的名字，感谢我消除了误会，并要求我如果有任何其他问题可以与我联系。再次感谢我成为顾客，使用我的名字。 在与这位“客户服务”代理争论并告诉她我使用我的中间名后，她故意继续误解我的性别并直呼我的名字。 我是以我父亲的名字命名的，他，嗯…… 我因为这个名字而患有创伤后应激障碍（PTSD），这就是为什么我从来没有使用过它，并且当我听到它时会退缩。我要求使用我的合法中间名来称呼，但代理人拒绝了。 我关闭了我的帐户。 Relay Financial，如果你读过这篇文章——温和地说，罗西是粗鲁的。
Hi Aaron, We’re sorry to hear about your experience and thanks for sharing. It’s not the high standard and the values that our team works hard to champion. We’re glad we could connect with you directly to address those challenges. If you have any questions or feedback in future, don’t hesitate to get in touch with our Customer Experience team for support at: [email protected]
爱心接力 - 客户服务响应迅速 - 平台稳固且运行良好。事实上，他们支持利润第一的解决方案，这让事情变得简单。
Hi Kim, We're glad to hear you're enjoying Relay's responsive support and that the platform has been a great fit for your business. Especially knowing our Profit First features are helping make managing your finances simpler. We truly appreciate your support!
我在设置帐户时遇到了一些挑战。 查尔斯非常擅长推荐解决方案并协助我完成注册过程。 感谢您的耐心等待。
Hi Cheryl, Thank you for your kind review. We're glad Charles was able to help you work through the challenges during registration and make the process as smooth as possible. We'll be sure to share your feedback with him. Thanks for choosing Relay, and we look forward to supporting your business!
很棒的服务。轻松建立帐户。即使它是一家金融科技/网上银行，也充满人情味。
Hi Karl, Thank you so much for your review! Great to hear that your onboarding experience went well. This type of customer support feedback is what we strive for. It means a lot to our entire team!
客户服务非常周到，代理非常友好和乐于助人。
Thank you for the review, Caroline. It’s great to hear that you've had such a great experience with our agents and our Relay support team. Your feedback is important to our team, and thank you for choosing Relay!
最近，我在 Relay 上设置了我的企业帐户，获得了一次奇妙的体验。他们的平台非常用户友好，但真正让他们与众不同的是他们出色的客户服务。 支持团队特别向 Irha 表示感谢！她非常专业，反应灵敏，很快就完成了我个人地址验证的手动审核，把一切都整理好了。很少有商业银行业务能提供如此支持和人性化的服务。我强烈向任何正在寻找可靠银行合作伙伴的企业主推荐 Relay！
Thank you for the review! It’s great to hear that you've had such a great experience with Irha and our Relay support team. Your feedback is important to our team, and thank you for choosing Relay!
他们非常有帮助，而且桌面应用程序非常用户友好。 比市场上许多其他产品好得多。 从账单支付到发票付款，所有这些都可以跟踪且易于使用。 谢谢
Hi Angela, We appreciate you taking the time to write this. We’re all about bringing cash flow clarity to small businesses, so it's good to hear that you’ve enjoyed your Relay experience. We’ll pass along your feedback to our team.
我们经营一家小型电子商务企业，并于今年早些时候将我们的银行业务转移到 Relay。这次经历非常出色。 Sina K. 尤其为我们提供了超出预期的服务——帮助验证电汇、标记合规审查以加快处理速度，并积极跟进每一步。作为一家小型企业，当您的银行团队真正关心您的成功时，一切都会变得不同。我们计划与 Relay 一起长期发展。
Thank you for the review, Glow. It’s great to hear that you've had such a great experience with Sina and our Relay support team. Your feedback is important to our team, and thank you for choosing Relay!
我和这位经纪人Lessie 相处得很愉快。我通过聊天联系了我，因为我需要上传 DBA 文档来更新我的企业帐户。我们一直收到以两个公司名称开出的支票，我想确保未来的存款不会被退回。 她让整个过程变得异常简单。我只是通过聊天上传了文件，解释了我对几天前已经存入的支票的担忧，她向我保证她会尽一切努力确保不会出现任何问题。 真正引人注目的是她的后续行动。我没想到在我们的聊天结束后会收到回复，但大约一个小时后，她给我发了电子邮件，让我知道我的文档已被审核，我的帐户已更新，一切都已完成。她还确认，今后我们将能够以任一企业名称存入支票，不会出现任何问题。 整个体验非常流畅、高效且完全无麻烦。她积极主动的沟通和愿意跟进的态度给我留下了深刻的印象。我非常感谢她出色的客户服务，并真正感谢她使整个过程变得如此轻松。
Thank you for the review! It’s great to hear that you've had such a great experience with Lessie and our Relay support team. Your feedback is important to our team, and thank you for choosing Relay!
在过去的一年半里，我一直在为我的私人诊所/生意使用 Relay。我发现他们的系统用户友好，工作人员非常乐于助人，老实说，我比我的个人银行更喜欢这家银行。 Relay 让企业主变得更简单。谢谢。
Hi Angeliky, Thank you for taking the time to write this review. We love to see small businesses win, so we’re happy to hear you’ve enjoyed banking with Relay. It means a lot to the team.
我在注册 Relay 时遇到验证问题。 我联系了支持人员，他们反应非常积极。 Acee 和 Vince 做得很好，让我能够快速访问！
Thank you for the review, Michael. It’s great to hear that you've had a good experience with Relay and our Support team. We appreciate you taking the time to provide feedback.
到目前为止，一切看起来都不错。我喜欢提供此类机会，例如在线或实体卡以及更多用于管理我的业务的工具。
Hi Nicole, Thank you for taking the time to write this review. We love to see small businesses win, so we’re happy to hear you’ve enjoyed banking with Relay. It means a lot to the team.
共 102 条符合条件的评价