Reman Transmission

The Dallas Fight Club美国 · 写过 3 条评价 · 已认证 · 体验于 2025-10-21 · 发表于 2025-10-21

服务快速直接，不拖泥带水…

服务快速直接，我要的东西很快就搞定了。

他们的产品很棒，价格也很实惠…

产品很棒，价格也很实惠！

下单很方便

下单很简单，和 Jay 通了不到5分钟电话就搞定了。大约10个月前我给自家日常代步车买了一个变速箱，安装后一直运行完美！我修了44年机动车，相信这些变速箱是我用过的最好的。刚又给顾客订了一个！

真的很不喜欢下单流程，但是…

订购流程挺让人头疼的，但Tim和Joseph服务特别好。

客户服务很棒，而且…

客服很棒，价格也很实惠！

服务不错，有我需要的那款…

服务很好，有我需要的一切，发货也快

服务很好，价格也不错

服务和价格都不错。Joseph很热心，也很专业。

缺少变矩器

我们是 TL MOTORS，为 16 款 BMW X5 订购了一个自动变速箱。我们按时收到了变速箱，包装也很好，但缺少变矩器。我多次致电客服，但无人回应。作为新客户，我致电销售部询问同款自动变速箱，并确认变矩器是否包含在内。销售代表确认变矩器应该随变速箱一起提供，然后我问变矩器的价格，他说 Reman Trans. 不单独出售变矩器。所以请回复我们的投诉并告知我们处理进度。Gaby Ama，TL Motors，CA。 这里我应该把评分提高到完全满意，因为他们的回应和补救措施。感谢 Reman Transmission。Gaby

Ni Ck美国 · 写过 1 条评价 · 体验于 2025-10-10 · 发表于 2025-10-11

他们不遵守州里的规定

他们不遵守州规定，也不披露具体是哪些州规定。我们州要求安装商对产品提供保修，而不是 Reman。所以没有靠谱的变速箱店会安装这个产品。我以为你们既然卖这些产品，就该知道要遵守什么规定。你们对未拆封、仍在木箱里的产品收取超过1000美元的退货费。我会向州政府投诉，看看你们怎么应对。说实话，你们本有机会纠正错误，却选择躲在邮件后面假装没错。州政府联系你们的时候，祝你们好运。

不太好

变速箱只用了1个月，变矩器就开始抖动。车在修理厂已经3周了，等着换变速箱，对方说已经发货给我但一直没到。10月6号店里安排换变速箱，但变速箱没到。所以现在改到20号换，前提是变速箱能在那之前到。我得先全额支付工时费，他们只赔我每小时50美元，而我的修理厂收费是每小时100美元。新水箱、冷却器和管路也得我自己掏钱。非常不满意。

客服很棒

客户服务很棒，下单也很方便。

价格很实惠，保修……

价格很实惠，保修政策很好，交货期不到两周

:)服务很好

:) 客户服务很棒

搜索引擎很好用……

网站搜索功能很好用，响应时间也很快。

客服非常好

Janice Jones美国 · 写过 3 条评价 · 体验于 2025-10-02 · 发表于 2025-10-06

千万别跟这家公司做生意

DO NOT DO BUSINESS WITH THIS COMPANY IT IS NOT WORTH THE STRESS NOR THE HARDSHIP THEY WILL CAUSE YOU. Here is a follow up: They sent me a broken transmission - told me I would get a refund after it was picked up- it got sent back on 09-19-25. Today is October 6th, 2025, and i still don’t have my refund. They made it clear to me I would have to send it back in order to be refunded. Cool. I understand that. That makes perfect sense. What doesn’t make sense is the amount of time that has passed between the return and the fact that I still haven’t been refunded. I just want to be refunded and to sever the ties. I should’ve never done business with them in the first place. I have documentation where they’re refusing to answer my calls, and respond to emails. At this point I want to go to the legal route. It has been nothing but a headache with this company from day 1. First there was a shipping issue where I had to pay an additional $63 for shipping to the correct address AFTER they confirmed no extra expenses because it was in “ inspection phase. “ Yet, they turned around and called me asking for more money because their shipping department and customer service department do NOT communicate. Then I finally get the unit to the correct house and it’s completely damaged. Cannot be used. Cannot be installed. Thankful that my mechanic did an inspection before installation. Atleast someone actually inspected it. I have now been without my truck since August 29th,2025. Again, it’s October 6th, 2025. But here we are almost $1600+ between shipping fees and the actual price of the unit, but they have not refunded me a dime even though it was picked up on the 19th of September. This is a shady business entity that sends broken junk-yard parts across the United states and then disappears when you want your money back. 10/10 would not recommend to my worst enemy. Their service is absolutely sorry and pitiful. I cannot wait to be done with them. EDIT: To address the dishonest response. - Mike and Jessica both told me you knew where it was last week when I last spoke to anyone about this. She also stated you were working to confirm if it had arrived to your other warehouse. I was suppose to receive a call back with an update. You guys have a problem with following through with your follow-up communication. Haven’t heard anything since. No email response. Not answering the phone. If I could upload all of my evidence, believe me I would. Lucky for you this review platform does not offer the option. For you to claim that you don’t know where it is, but your customer service reps have already confirmed you’re aware of its location, is a blatant display of how shady you guys are, but also that you don’t communicate well internally. I thank you for the display. As for the shipping issue: Mike told me it was still in the inspection phase. Said I shouldn’t have to pay anything. Calls me back 2 hours later, requests payment or it won’t ship. If there was damage before the ship date to the correct address, I was not made aware. Another shimmering example of your failure to communicate. During this entire ordeal damage has only been mentioned by me. That only took place once it was inspected after receiving at the correct address. I begged for a BOL after being prompted by RL carriers to complete one for the pick up. I called at opening hours. I called throughout the day. I sent emails throughout the day. You guys still scheduled the pick up with RL and they showed up 8 hours later. I sat on the phone with Pablo for an hour and the driver waited for you all to get your act together- yet another failure. But you’ll withhold the refund until it gets picked up? Make it make sense. ANOTHER EDIT TO YET ANOTHER DISHONEST RESPONSE: - nothing was ever misordered. Hard to misorder something when I put the vin in to my vehicle before confirming purchase. Lie again. - you all never reached out to me EXCEPT for the instance to collect for additional shipping fees despite Mike telling me it was in the inspection phase and a shipping address change was acceptable without any further incurred fees. -you never sent a BOL on pick up day. Another lie. I have that Recorded phone call and those emails too. - when I disputed the payment you all also had no problem telling the financial entity that it was received back, but still in the inspection phase and my refund would be processed once the inspection deemed the damage to sustained during the shipping process. - another lie. I’ll be screen shotting that also and uploading as evidence. Thank you! That helps me! Lying to make yourself look better doesn’t work as I will continue to correct you with facts. Attempting to blame the customer in a deceitful manner is also a bad business practice. Process my refund and be pretentious with someone else.

流程不错

清晰的说明，以及通过变速箱标签号码进行验证，这些也很重要。

我希望我的再制造变速箱能像他们的客服一样好！！

NEEDED TO REPLACE MY TRANSMISSION ON A 2018 CHEVROLET SILVERADO 1500 TOWN AND COUNTRY VERSION. THIS IS DUE TO THE JUNK TRANSMISSION THAT CHEVROLET PUT IN THE TRUCK NEW. THE SERVICE I RECEIVED FROM "REMAN TRANSMISSIONS" WAS STRAIGHT AND TO THE POINT AND GUIDED ME THRU THE PAYMENT PROCESS AS WELL. SAID MY ORDER WOULD SHIP IN 3 TO 5 BUSINESS DAYS TO THE AUTO REPAIR SHOP THAT I HAVE ARRANGED TO DO THE INSTALL. SAID I WILL GET A TRACKING NUMBER IN MY EMAIL WHEN IT HAS SHIPPED. VERY POLITE AND KNOWLEDGEABLE SUPPORT. THE TRANS MISSION HAS A 36 MONTH WARRANTY OF WHICH I HOPE I NEVER HAVE TO USE, BUT WILL HAVE TO WAIT AND SEE HOW IT GOES.

太棒了

能很快得到答复，确认零件是合适的型号，而且订购流程也很快捷方便

Journeyman

简单且价格好