Dear Mhran,
We sincerely apologize for the inconvenience you experienced during your recent rental. We understand the frustration caused by the unexpected issues with your vehicle.
We would like to clarify that your refund was completely submitted as we notified you on your email, you can check the reply sent days ago.
We appreciate your feedback and encourage customers to contact us in real time if they encounter such issues at the rental counter. Our customer service team is here to assist and resolve any challenges that may arise during the rental process.
Please feel free to contact our Chat Service to discuss this matter further and explore potential solutions. We appreciate your business and hope to have the opportunity to regain your trust in the future.
Sincerely,
RentingCarz.com
Dear Customer!
We are very pleased to hear that the service you received was satisfactory. We hope to have the opportunity to provide you with our services in the future. Our priority is to provide you with quality at the best price, as well as a memorable experience.
RentingCarz.com Team
Dear Customer David,
Thank you for reaching out to us regarding your concerns about our cancellation policy. We understand the importance of clarity and transparency in our policies, and we apologize for any confusion that may have arisen.
To clarify, our policy states that no fees will be applied for any reservation changes or payment transferred towards a new reservation. However, a 20% processing fee will be applied to any amount refunded. If a reservation is cancelled up to 48 hours prior to the pick-up time, a refund of 80% of the prepaid amount will be applied.
We appreciate your feedback and want to assure you that we are committed to providing the best service possible. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team for assistance.
Thank you for choosing RentingCarz.com. We look forward to serving you again in the future.
Best regards,
RentingCarz.com
Dear Bassam,
We sincerely apologize for the inconvenience you experienced during your recent rental. We understand the frustration caused by the unexpected issues with your vehicle.
We would like to clarify that your refund was completely submitted as we notified you on your email, you can check the reply sent days ago.
We appreciate your feedback and encourage customers to contact us in real time if they encounter such issues at the rental counter. Our customer service team is here to assist and resolve any challenges that may arise during the rental process.
Please feel free to contact our Chat Service to discuss this matter further and explore potential solutions. We appreciate your business and hope to have the opportunity to regain your trust in the future.
Sincerely,
RentingCarz.com
Dear Hussain,
We sincerely apologize for the inconvenience you experienced during your recent rental. We understand the frustration caused by the unexpected issues with your vehicle.
We would like to clarify that your claim is being revised at this very moment with all the information and documents that you shared, we now need a bit of time to solve this matter, once we have a proper reply we´ll let you know through your email.
We appreciate your feedback and encourage customers to contact us in real time if they encounter such issues at the rental counter. Our customer service team is here to assist and resolve any challenges that may arise during the rental process.
Please feel free to contact our Chat Service to discuss this matter further and explore potential solutions. We appreciate your business and hope to have the opportunity to regain your trust in the future.
Sincerely,
RentingCarz.com
Dear Costumer!
We are very pleased to hear that the service you received was satisfactory. We hope to have the opportunity to provide you with our services in the future. Our priority is to provide you with quality at the best price, as well as a memorable experience.
RentingCarz.com Team
Dear Mohamed,
We sincerely apologize for the inconvenience you experienced during your recent rental. We understand the frustration caused by the unexpected issues with your vehicle.
We would like to clarify that since you rented a Small SUV, category that will be guaranteed, and it seems that you received an small suv, please let us know if this was not the case and will start and investigation inmediately.
We appreciate your feedback and encourage customers to contact us in real time if they encounter such issues at the rental counter. Our customer service team is here to assist and resolve any challenges that may arise during the rental process.
Please feel free to contact our Chat Service to discuss this matter further and explore potential solutions. We appreciate your business and hope to have the opportunity to regain your trust in the future.
Sincerely,
RentingCarz.com
Hola Justo!
Nos complace saber de su satisfacción con respecto a la eficacia del servicio que recibió, para nosotros es siempre un placer poder servir y sus comentarios nos motivan día a día para seguir brindando el 100% en cada una de nuestras acciones! Nuestra prioridad es brindarle calidad al mejor precio, así como el mejor servicio.
Equipo RentingCarz.com
Dear Rodney Tomasauckas,
We sincerely apologize for the inconvenience you experienced during your recent rental attempt. We understand the frustration caused by the unexpected International Driver's License requirement and the subsequent issues with both Dollar and Budget.
We would like to clarify that since you have rented with us before, your rate is already determined by your U.S. driver's license and there should have been no need for additional documentation or increased fees. We regret that the counter agents took this approach and offered a counter rate that differed from the original agreement.
We appreciate your feedback and encourage customers to contact us in real time if they encounter such issues at the rental counter. Our customer service team is here to assist and resolve any challenges that may arise during the rental process.
Please feel free to contact our Chat Service to discuss this matter further and explore potential solutions. We appreciate your business and hope to have the opportunity to regain your trust in the future.
Sincerely,
RentingCarz.com
Hola Diego!
Nos complace saber de su satisfacción con respecto a la eficacia del servicio que recibió, para nosotros es siempre un placer poder servir y sus comentarios nos motivan día a día para seguir brindando el 100% en cada una de nuestras acciones! Nuestra prioridad es brindarle calidad al mejor precio, así como el mejor servicio.
Equipo RentingCarz.com
Dear Mohammed,
We appreciate your feedback and sincerely apologize for any inconvenience you may have experienced with the assigned vehicle category. Your satisfaction is our top priority and we want to ensure that we address your concerns appropriately.
Our car rental partners are committed to providing cars within the specified category, such as Premium, in this case a Lexus IS300 or similar. If you have received a car downgrade from the category you expected, we understand your frustration.
Please contact our chat service as soon as possible so that we can assist you in filing a claim with the rental company, in this case Hertz. We take such matters seriously and will work diligently to resolve the issue and seek appropriate compensation on your behalf.
We appreciate your understanding and patience as we work to resolve this situation. Your feedback is critical to helping us improve our services, and we are committed to ensuring a positive experience for our customers.
Sincerely,
RentingCarz.com
Dear Jacquie & Arturo,
We sincerely apologize for the inconvenience you have encountered regarding the confirmation of your reservation. We understand how frustrating it can be to receive a confirmation followed by an unexpected cancellation.
In our reservation process, some rental companies require up to 24 hours to confirm the availability of the service. If confirmation is obtained, we activate the reservation and send the corresponding confirmation. However, in cases where confirmation cannot be secured, we work diligently to explore similar options with other companies or proceed with the refund process.
We acknowledge the importance of reliability in this process and are committed to enhancing our services to provide a more consistent experience in the future. If there's anything else we can assist you with or if you wish to discuss this situation in detail, please feel free to reach out to our customer service team.
We appreciate your understanding and the opportunity to improve.
Best regards,
RentingCarz.com
Dear Costumer!
We are very pleased to hear that the service you received was satisfactory. We hope to have the opportunity to provide you with our services in the future. Our priority is to provide you with quality at the best price, as well as a memorable experience.
RentingCarz.com Team
Hello Eduardo,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you encountered with Thrifty. We understand the frustration of not having your reserved car available upon your arrival and the unexpected wait.
We're truly sorry for the inconvenience and the additional stress it caused. Your feedback is valuable, and we will certainly address this issue with Thrifty to prevent such situations in the future.
If there's anything specific you'd like us to assist you with or if you have further details to share, please feel free to contact our chat service team directly.
We appreciate your understanding and thank you for bringing this matter to our attention.
Best regards,
RentingCarz
Dear Costumer!
We are very pleased to hear that the service you received was satisfactory. We hope to have the opportunity to provide you with our services in the future. Our priority is to provide you with quality at the best price, as well as a memorable experience.
RentingCarz.com Team
Dear Costumer!
We are very pleased to hear that the service you received was satisfactory. We hope to have the opportunity to provide you with our services in the future. Our priority is to provide you with quality at the best price, as well as a memorable experience.
RentingCarz.com Team
Dear Jose,
We sincerely regret the experience you had trying to pick up your car booked through our site. We understand the frustration that a situation like this can cause and want to address your concerns.
It is important to note that we act as an intermediary, and reservations made through our website are confirmed directly by the rental company. We regret that, in this case, the availability of the vehicle you had reserved was not met, despite the fact that you had paid in advance, that being said the refund was fully submited.
We take this type of situation very seriously and are committed to working with the rental company to understand what happened and to prevent similar situations from occurring in the future. We want to ensure that you receive proper attention and compensation.
We appreciate your understanding and patience as we work to resolve this matter. We take your comments seriously and are committed to improving our services to prevent situations like this from happening again.
Best regards,
RentingCarz.com
Dear Costumer!
We are very pleased to hear that the service you received was satisfactory. We hope to have the opportunity to provide you with our services in the future. Our priority is to provide you with quality at the best price, as well as a memorable experience.
RentingCarz.com Team
