Welcome to RentingCarz – Your Trusted Car Rental PartnerAt RentingCarz, we make renting a car simple, affordable, and stress-free for travelers worldwide. Whether you're planning a weekend getaway, a business trip, or an international adventure, our platform connects you with the best car rental deals from over 50 trusted companies, including major brands like Avis, Hertz, Budget, Enterprise, Alamo, National, Dollar, Thrifty, Sixt, Localiza and Europcar, among many other major and reliable brands throughout the world. With a 4-star rating on Trustpilot from over 12,000 reviews, our customers love our competitive prices, clear booking process, and reliable service. They appreciate the ability to secure full coverage at affordable rates and the convenience of our platform for both local and one-way rentals.Rentingcarz, drive throughout the world for less!
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Is RentingCarz.com legit?
RentingCarz.com (rentingcarz.com) has a 3.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 28% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently find the booking process simple and appreciate the affordable prices offered by the platform. People often mention helpful staff members who provide prompt and professional support when handling reservation changes. Many customers feel that getting assistance via chat is fast and efficient for their travel needs.
Some reviewers were not happy with unexpected charges and hidden penalty fees during cancellation. Others also mentioned difficulties connecting with customer service and dealing with missing reservations at the counter. A few travelers noted that third-party rental companies can sometimes cause frustrating experiences and extra costs.
Auto-generated from all reviews of this business. For reference only.
There was a payment-related issue, but it was resolved quickly.
Reply from RentingCarz.com2026-08-10
Dear Sil Jin,
We truly appreciate you taking the time to share your feedback with us. It is wonderful to hear that you had a pleasant rental experience and that our team was able to support you throughout the process.
At RentingCarz, we are committed to making every rental experience as easy, reliable, and enjoyable as possible. Your positive comments mean a great deal to us and encourage our team to continue working hard to provide the quality of service our customers expect.
Thank you once again for choosing RentingCarz and for placing your trust in us. We hope to have the opportunity to assist you again and make your next rental experience equally enjoyable.
Best regards,
The RentingCarz Team 🚗✨
I have still not received a response to a request that was submitted 35 calendar days ago. This is an unreasonably long period of time for a request or complaint to remain unresolved. I would appreciate your prompt attention to this matter and a clear response as soon as possible.
Reply from RentingCarz.com2026-08-10
Dear Jairo,
Thank you for contacting us and for providing the details regarding your case. We sincerely regret any inconvenience this situation may have caused you.
We would like to let you know that your request is still under review by our team. We are currently carrying out the necessary checks to properly assess your case. Once this process has been completed, we will contact you promptly to provide you with an update regarding the outcome.
We greatly appreciate your patience and understanding while we complete this process. Should you have any additional questions or require further assistance in the meantime, we will be happy to assist you through any of our available customer service channels.
Best regards,
RentingCarz Team 🚗✨
I rented a car through Rentcars with Budget in Baltimore, USA. Unfortunately, I was unable to arrive in time to pick up the vehicle, so I called customer service to cancel my reservation. Their representative confirmed that the reservation had been canceled and clearly told me that I would receive my refund within 5 business days.
After waiting more than the promised time, I contacted them again, only to be told that they would take up to 21 more business days to review my case because the cancellation “was not made through the website” and therefore was supposedly not valid.
This is unacceptable. I relied on the information provided by their own customer service representative. Customers should not be penalized for mistakes or misleading information given by a company’s staff. Instead of honoring what I was promised, they delayed the process and shifted the responsibility to me. Very disappointing customer service and a frustrating experience.
Reply from RentingCarz.com2026-08-06
Dear Joel,
Thank you for contacting us and for taking the time to share what happened. We sincerely regret the inconvenience this situation has caused and offer our sincere apologies.
We would like to inform you that we are currently reviewing your case to verify what occurred. Today was the first time we received your communication regarding this matter, and our team has already begun the corresponding investigation.
Based on your message, it appears that you contact directly the rental company. However, please keep in mind that RentingCarz is responsible for managing any reservation changes or cancellations. This allows us to properly coordinate with the rental provider, verify the details, and ensure the appropriate actions are taken.
At this time, we are working to validate the situation with the rental company. As soon as we receive their response, we will contact you promptly with an update.
Best regards,
RentingCarz Team 🚗🌟
Very good communication and patience provided alot of help
Reply from RentingCarz.com2026-07-30
Dear Zahaira,
Thank you for sharing your experience with us. We truly appreciate your feedback and are pleased to know that your rental experience was a positive one and that our team was able to assist you throughout the process.
At RentingCarz, our goal is to provide dependable service and ensure every rental is smooth, convenient, and hassle-free. Your kind words inspire us to keep improving and delivering the high level of service our customers deserve.
Thank you once again for choosing RentingCarz. We look forward to serving you again and making your next trip just as enjoyable.
Best regards,
The RentingCarz Team 🚗✨
Very attentive and able assistance. Good information.
Polite, educated and easy to understand.
Reply from RentingCarz.com2026-07-28
Dear John,
Thank you for taking the time to leave us your feedback. We are delighted to hear that you had a positive rental experience and that our team was able to provide the support you needed along the way.
At RentingCarz, we are committed to delivering reliable service and making every rental as simple and convenient as possible. Knowing that we met your expectations encourages us to continue enhancing our service and creating outstanding experiences for our customers.
We truly appreciate your trust in RentingCarz and hope to have the opportunity to assist you again on your next trip.
Best regards,
The RentingCarz Team 🚗✨
I had an excellent experience with the customer support team.
They responded quickly, politely, and clearly, and helped me complete my reservation change smoothly.
They also answered my question about the additional driver.
I truly appreciate their professional and thoughtful support.
Reply from RentingCarz.com2026-07-24
Dear Toku,
We sincerely appreciate you taking the time to share your experience with us. It is wonderful to know that your rental went smoothly and that our team was able to assist you throughout the process.
At RentingCarz, we work every day to provide dependable service and ensure that every customer enjoys a seamless and stress-free rental experience. Your positive feedback is truly rewarding and motivates us to continue improving and exceeding our customers' expectations.
Thank you once again for choosing RentingCarz. We look forward to welcoming you back and assisting you with your future travel plans.
Best regards,
The RentingCarz Team 🚗✨
Estimado señor Edwin,
Muchas gracias por tomarse el tiempo de compartir su experiencia con nosotros. Nos complace saber que el servicio recibido cumplió con sus expectativas y que su proceso fue satisfactorio.
En RentingCarz nos esforzamos cada día por brindar una atención de calidad, basada en la confianza, el compromiso y la satisfacción de nuestros clientes. Comentarios como el suyo nos motivan a seguir mejorando y a mantener altos estándares en cada una de nuestras gestiones.
Esperamos tener el placer de asistirle nuevamente en una próxima oportunidad y continuar siendo parte de sus viajes, ofreciéndole siempre el mejor servicio.
Reciba un cordial saludo,
Equipo de RentingCarz 🚗🌟
Dear Facundo,
Thank you very much for taking the time to leave us your valuable feedback. We are delighted to hear that you had a positive rental experience and that our team was able to provide the assistance you needed.
At RentingCarz, we are committed to delivering reliable service and making every rental experience as convenient and enjoyable as possible. Your kind words encourage us to continue striving for excellence and providing the highest level of customer care.
We truly appreciate your trust in RentingCarz and hope to have the opportunity to serve you again on your next trip.
Best regards,
The RentingCarz Team 🚗✨
Excellent prices and great service from the staff. I recommend.
Reply from RentingCarz.com2026-07-15
Dear Frederico,
We sincerely appreciate you taking the time to share your experience with us. It is wonderful to know that your rental process met your expectations and that our team was able to assist you throughout your journey.
Providing a smooth, dependable, and customer-focused service is our priority, so your positive comments are truly rewarding. Thank you for choosing RentingCarz and for placing your confidence in our team.
We look forward to welcoming you again and being part of your future travels.
Best regards,
The RentingCarz Team 🚗✨
The worst ever!! The car didn’t exist!!! I went to the AirPort for it, loosing my time and money, I had only one day in Catania!!!
Reply from RentingCarz.com2026-07-14
Dear M. del Pilar,
We appreciate you taking the time to share your experience with us.
We regret what happened and offer our sincere apologies on behalf of the rental company, as this situation does not reflect the level of service we strive to provide.
Unfortunately, the rental company was unable to confirm vehicle availability. As soon as we received this information, we immediately processed a full refund for your reservation..
Please remember that our customer support channels are always available should you need any assistance in the future. We will be happy to help.
Sincerely,
RentingCarz Team 🚗✨
I rented a car through RentingCarz and the agent at National Rental Car in Arcata California did not honor my reservation. I was left out in the cold with no car even though I paid RentingCarz. Its been over a month and I am still trying to get my money and RentingCars keeps giving me the runaround. I have reported this to the FTC so I hope they investigate this. Please return my money
Reply from RentingCarz.com2026-06-26
Dear Ivette,
We appreciate you taking the time to share your experience with us.
We regret what happened and offer our sincere apologies on behalf of the rental company, as this situation does not reflect the level of service we strive to provide.
We would like to inform you that the process is still on going, and we will also send the details to you via email. Once again, we apologize for any inconvenience caused by this situation.
Likewise, we would like to remind you that our support channels are available to provide immediate assistance should you need it.
Sincerely,
RentingCarz Team 🚗✨
Took payment for a SIXT rental that SIXT refused to provide — no refund, no response — FDACS case open
Date of experience: 23 December 2025
SIXT voucher: 1152550 — Confirmation: 9726943369
Amount retained by Rentingcarz / LatinCarz: CAD 1,076.38
I booked a prepaid car rental at SIXT Toronto Pearson through the American Express Platinum Concierge in late 2025 (CAD 1,076.38, AmEx Platinum ending 0654). My Air Canada flight AC427 was delayed by adverse weather and arrived at 23:11 instead of 21:44 (documented by Toronto Pearson/GTAA). The flight number was on file. The SIXT off-airport branch was already closed when I arrived.
At 03:32 AM on 24 Dec I asked the AmEx Platinum Concierge (case 20643678) to coordinate with SIXT. At 07:59 AM SIXT replied IN WRITING through AmEx REFUSING to release the vehicle. I had to take an Avis replacement at +CAD 642.31.
When I demanded the refund from SIXT (formal letter, 25 May 2026), SIXT replied that 'Your reservation was booked and paid for through the wholesaler LatinCarz, LLC. As a result, any refund requests must be directed to them, since they are the party that processed and currently holds your payment.'
I sent a formal demand letter to Rentingcarz / LatinCarz, LLC on 11 June 2026 (Miami address 78 SW 7th St Ste 500). As of 24 June 2026 — 13 days later — Rentingcarz has NOT responded. This pattern matches the unanswered complaints in Rentingcarz Holdings' BBB Miami profile.
Rentingcarz / LatinCarz, LLC is a Florida-registered seller of travel (Chapter 559, FL Stat.) bound by FDUTPA (Chapter 501, Part II). I have filed complaints in parallel:
- FDACS Florida Seller of Travel program — case 2606-04507
- Consumer Protection Ontario
- Competition Bureau of Canada
This is a textbook closed-loop refund deflection: SIXT redirects to LatinCarz; LatinCarz ignores the consumer. Both retain a financial benefit from a service that was actively refused.
Total out-of-pocket loss: CAD 1,718.69.
Avoid Rentingcarz / LatinCarz for any prepaid booking. If the operator refuses to deliver, you are left without recourse. Even formal demand letters are ignored.
Reply from RentingCarz.com2026-06-25
Dear David,
Thank you for contacting us and sharing the details of your situation. We regret to hear about the inconvenience you have experienced and would like to extend our sincere apologies for any concern or frustration this matter may have caused.
Please rest assured that we are actively working on your case. Our team has already begun reviewing the information provided and is conducting a thorough assessment to ensure that all relevant details are carefully considered. We appreciate your patience while this process is underway.
As soon as we have completed our investigation and obtained all necessary information, we will reach out to you with an update regarding the outcome of our review.
In the meantime, if you have any additional questions or information you would like to share, please feel free to contact us at any time. We remain at your disposal and are committed to assisting you throughout this process.
Best regards,
RentingCarz Team 🚗✨
Dear Helvio,
Thank you for taking the time to leave your feedback. We are pleased to hear that you had a positive experience and that our team was able to provide the support and service you expected.
At RentingCarz, we are dedicated to making the car rental process simple, reliable, and convenient. Your satisfaction is very important to us, and we truly appreciate your trust in our services.
We hope to have the opportunity to assist you again on your next trip.
Best regards,
The RentingCarz Team 🚘🌟
Second Formal Request for Immediate Refund and Resolution – Reservation 41509473CO5
Dear RentingCars Customer Service,
I am writing once again regarding Reservation Confirmation Number 41509473CO5.
Following my previous complaint and subsequent review, I was informed that my case was under analysis. However, despite the time that has passed, I have not received any effective resolution, refund confirmation, reimbursement date, or formal explanation regarding the status of my case.
I would like to reiterate that I fully complied with all requirements of the reservation. I arrived at the rental counter on time, presented all required documentation, possessed a valid credit card for the security deposit, and was fully eligible to collect the vehicle.
The reservation was cancelled exclusively due to the actions of a Budget employee. The cancellation was not caused by any fault, omission, delay, no-show, documentation issue, payment issue, or contractual breach on my part.
Despite this, the charge for the reservation was processed and remains posted on my credit card statement. To date, I have not received the corresponding refund.
This situation is unacceptable. A customer who fully complied with all contractual obligations should not be deprived of both the contracted service and the funds paid for that service.
I therefore formally request:
Immediate confirmation of the refund process;
The exact amount to be refunded;
The expected refund date;
A written explanation of the current status of the case;
Confirmation that RentingCars has obtained all necessary cancellation records from Budget.
If this matter is not resolved promptly, I reserve all rights available to me under applicable consumer protection laws and payment card dispute procedures.
I respectfully request urgency in resolving this matter and expect a substantive response rather than a generic acknowledgment.
Sincerely,
Paulo Ansel
Reservation Number: 41509473CO5
Reply from RentingCarz.com2026-06-17
Dear Thássila,
Thank you for reaching out and for providing us with the details regarding your concern. We are truly sorry to learn about the difficulties you have encountered and sincerely apologize for any frustration this situation may have caused.
We would like to assure you that your case is receiving our full attention. Since your request was submitted yesterday, our team has already initiated a detailed review and is currently gathering all the necessary information to properly assess the matter. We are committed to keeping you informed and providing a comprehensive update as soon as our investigation is completed.
Should you have any further questions or require assistance in the meantime, please do not hesitate to contact us through any of our customer support channels.
Best regards,
RentingCarz Team 🚗✨
Dear customer,
We greatly appreciate you taking a moment to share your review. It is wonderful to know that our team provided the high level of service you deserve and that your experience was a positive one.
Our commitment is always to deliver excellent value and seamless service to our clients. We look forward to the privilege of assisting you again on your future travels.
Sincerely,
The RentingCarz Team 🚗✨
Dear Alvaro,
Thank you for sharing your comments with us. We are pleased to know that your experience was a positive one and that our team was able to provide the support and assistance you were looking for.
Customer satisfaction is at the heart of everything we do, and feedback like yours encourages us to continue improving our services and delivering a smooth booking experience. It was our pleasure to assist you.
We appreciate your confidence in RentingCarz and hope to be part of your future travel plans.
Best regards,
The RentingCarz Team 🚗✨
I asked a question and received a very comprehensive and correct response, with all the information I needed. Not the information I was hoping to hear but an honest answer to my query.
Reply from RentingCarz.com2026-06-09
Dear John,
We sincerely appreciate you taking the time to leave us your feedback. It’s wonderful to know that you had a positive experience and that our team was able to provide the assistance you needed throughout your booking process.
Our goal at RentingCarz is to make every reservation simple, convenient, and supported by attentive customer service. Your kind words motivate us to continue delivering the best possible experience to our customers.
Thank you for choosing RentingCarz. We look forward to helping you with your future travel plans.
Best regards,
The RentingCarz Team 🚗✨
Improper Charge for a Cancelled Reservation and Complete Lack of Interest in Resolving the Issue
My experience with RentingCarz has been extremely frustrating.
I made a vehicle reservation through the website and received confirmation that the charge had been processed on my credit card. Shortly afterward, I received an email stating that the payment was still pending. When I tried to access the payment link provided, the system returned an error message. A few minutes later, I received another email clearly stating that the reservation had been cancelled.
Based on this information, I reasonably understood that the reservation was no longer valid. To avoid compromising my trip, I proceeded to rent a vehicle from another rental company.
Only after I questioned the charge did RentingCarz inform me that the cancelled reservation had supposedly been replaced by a new reservation created automatically. The problem is that I was never informed about this new reservation. I did not receive any confirmation email, voucher, approval notice, booking update, or any other communication indicating that a new reservation had been created in my name.
In other words, the company cancelled my original reservation, created another one without my knowledge or authorization, and is now attempting to charge me for a service that I never used.
What concerns me even more is the company's attitude after I opened a complaint. I have contacted RentingCarz multiple times via email and WhatsApp, and the response is always the same: "we need more time." There is no concrete deadline, no meaningful update, and no apparent interest in resolving the issue. The customer service is cold, indifferent, and gives the impression that the customer is simply being ignored.
I am being charged for a mistake that I did not make, for a reservation that I never used, and for which I was never properly informed.
I expected greater transparency, professionalism, and respect for consumers. So far, RentingCarz has shown no sense of urgency or commitment to resolving a situation that was entirely created by its own operational failure.
My request is simple and fair: the cancellation of this improper charge and a full refund of the amount paid, since the service was never used and the communication failure occurred exclusively on RentingCarz's side.
Reply from RentingCarz.com2026-06-09
Prezado Sr. Thiago,
Receba nossas cordiais saudações. Agradecemos por entrar em contato conosco e compartilhar o ocorrido. Lamentamos sinceramente os transtornos que essa situação possa ter causado e apresentamos nossas mais sinceras desculpas. Nosso compromisso é oferecer um serviço de qualidade, por isso compreendemos sua preocupação e valorizamos seu feedback.
Informamos que já enviamos uma resposta referente ao seu caso por e-mail. Além disso, gostaríamos de lembrar que nossos canais de atendimento permanecem à sua disposição para auxiliá-lo com qualquer informação adicional ou suporte que venha a necessitar.
Atenciosamente,
Equipe RentingCarz 🚗✨
It was so easy making the reservation.... and Santiago gave a great customer service!!
Reply from RentingCarz.com2026-06-04
Dear Rodolfo,
Thank you for taking the time to share your experience with us. We’re delighted to hear that our team was able to meet your expectations and help make your booking experience a pleasant one.
At RentingCarz, we strive to offer reliable service, competitive rates, and dedicated support every step of the way. We truly appreciate your trust and hope to have the opportunity to assist you again on your next journey.
Best regards,
The RentingCarz Team 🚗✨
Dear Roxana,
Thank you so much for sharing your feedback with us. We’re delighted to hear that you had a pleasant experience and that our team was able to provide the quality service you expected.
At RentingCarz, we continuously strive to offer reliable assistance and great value to every customer. We truly appreciate your trust and hope to have the opportunity to support you again on your next journey.
Best regards,
The RentingCarz Team 🚗✨
