Welcome to RentingCarz – Your Trusted Car Rental PartnerAt RentingCarz, we make renting a car simple, affordable, and stress-free for travelers worldwide. Whether you're planning a weekend getaway, a business trip, or an international adventure, our platform connects you with the best car rental deals from over 50 trusted companies, including major brands like Avis, Hertz, Budget, Enterprise, Alamo, National, Dollar, Thrifty, Sixt, Localiza and Europcar, among many other major and reliable brands throughout the world. With a 4-star rating on Trustpilot from over 12,000 reviews, our customers love our competitive prices, clear booking process, and reliable service. They appreciate the ability to secure full coverage at affordable rates and the convenience of our platform for both local and one-way rentals.Rentingcarz, drive throughout the world for less!
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Is RentingCarz.com legit?
RentingCarz.com (rentingcarz.com) has a 3.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 28% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently find the booking process simple and appreciate the affordable prices offered by the platform. People often mention helpful staff members who provide prompt and professional support when handling reservation changes. Many customers feel that getting assistance via chat is fast and efficient for their travel needs.
Some reviewers were not happy with unexpected charges and hidden penalty fees during cancellation. Others also mentioned difficulties connecting with customer service and dealing with missing reservations at the counter. A few travelers noted that third-party rental companies can sometimes cause frustrating experiences and extra costs.
Auto-generated from all reviews of this business. For reference only.
I had to cancel so I requested refund. They waited for the last minnute to ask me if I wanted refund or have a credit for next rental. When I answered a few hours later it was already less than 48 hrs to original rental time so they did not refund me any money. CHEATERS
Reply from RentingCarz.com2026-03-11
Dear Jaime,
We are sorry to hear that you did not have a satisfactory experience with us. Our goal is always to serve our customers in the best possible way.
We would like to clarify that we responded to your request and asked you to contact us via chat so we could provide immediate assistance. However, we received your reply by email two days later, when there were less than 24 hours remaining before the vehicle pickup.
For any further clarification, we remain available through all our service channels and will be happy to assist you.
Sincerely,
Renting Carz
DO NOT rent in America Rent a Car!!!
Really bad experience.
I rented a car with the “surprise rental company” that does not tell you who you are renting from. When we arrived in Miami not only the place is shady with no air conditioning, but also understaffed. Made us wait for a very long time. While waiting a man came in the office yelling that his $2,500 deposit had not yet been refunded and that their phone numbers did not work and nobody answered. I didn’t want to risk that amount of money. People around me were not taking the cars and saying the place was a scam, charging ridiculous fees. I did not feel comfortable with that and left to go to sixt were the deposit was only $200.
NEVER rent from that company, NEVER rent when you are not told which company you will get your car from.
Rentigcarz did not help me get my money back. Rentingcarz should not have that rental car in their website.
Reply from RentingCarz.com2026-02-24
Dear Carolina,
Thank you for sharing your experience with us. We truly regret to hear about the situation you described.
At the moment, we have not been able to locate a reservation under your name in our system. Kindly confirm the booking number or the email address used to make the reservation so we can review your case properly.
Regarding your comments about America Rent a Car, we take this feedback very seriously. We will be contacting the rental company directly to address this situation, as our goal is always to work with reliable partners and ensure a safe and transparent experience for our customers.
Please contact us through our live chat or Whatsapp so we can assist you directly and review your case in detail. We are here to help.
Kind regards,
RentingCarz Team
The chat was really helpful and fast to confirm the reservation and sent me the voucher
Reply from RentingCarz.com2026-02-23
Dear Joelle,
We are very pleased to hear that the chat support was helpful and efficient in confirming your reservation and sending the voucher. Our goal is always to provide fast, clear, and effective assistance to ensure the best possible experience.
We remain at your disposal through all our customer service channels whenever you need us, www.rentingcarz.com.
It will be a pleasure to assist you again.
Best regards,
The RentingCarz Team 🚗✨
I have to say they were quick to respond and addressed all my questions and concerns. It was a great customer service experience.
Reply from RentingCarz.com2026-02-18
Dear Aimeé,
Thank you very much for your 5-star rating. We truly appreciate your feedback and are delighted to hear that you were satisfied with the service provided. Knowing that we met your expectations motivates us to continue delivering the highest level of customer care every day.
Please remember that our team remains at your disposal should you need any assistance through our usual contact channels.
Best regards,
The RentingCarz Team 🚗✨
They assisted me via whatsapp very quickly and efficiently, i was very happy.
Reply from RentingCarz.com2026-02-18
Dear Juan,
We greatly appreciate your generous 5-star review. Your positive feedback means a lot to us, and we're thrilled to know that our service exceeded your expectations. This recognition inspires our team to uphold the utmost standards of customer support each and every day.
Our staff is always ready to assist you further via our standard communication channels.
Best regards,
The RentingCarz Team 🚗✨
Dear Gabriela,
Thank you very much for awarding us a 5-star rating. We’re delighted to hear that you were happy with the service provided and that we met your expectations, as delivering outstanding customer support is our top priority.
Please remember that we are available if you need any further assistance through our usual channels.
Best regards,
The RentingCarz Team 🚗✨
Rentingcarz is always our go-to when we visit the United States and need a car. We need full protection and getting insurance with the car is very important.
Reply from RentingCarz.com2026-02-10
Dear Rebecca,
We sincerely thank you for giving us a 5-star rating. We are pleased to know that you were satisfied with the service received and that we were able to meet your expectations, as we work every day to provide excellent customer care.
We are here for you in case you may need assistance through our usual channels.
Best regards,
The RentingCarz Team 🚗✨
Dear Brian,
Thank you for sharing your feedback and for awarding us a 5-star rating. We are pleased to know that you had a positive experience with our service and that you also found our prices affordable. Comments like yours encourage us to continue improving and to maintain a balance between quality and competitive rates.
We are available for any inquiry you may have, just contact us through our usual channels.
Best regards,
RentingCarz Team 🚗✨
The work was done too slowly and the car was supposed to be diesel fuel but they told me to use gasoline, which almost caused a big problem.
Reply from RentingCarz.com2026-01-26
Dear Miri,
Greetings. Thank you for the information you have provided. We would like to offer our sincerest apologies on behalf of the rental company, as this situation does not reflect the type of experience we aim to provide.
We can confirm that we did not receive any contact from you through our customer service channels to verify what occurred. Should you have any issues or additional questions, we remain at your disposal through our usual support channels and will be happy to assist you.
Best regards,
The RentingCarz Team 🚗✨
Dear Lizette,
We sincerely thank you for giving us a 5-star rating. We are pleased to know that you were satisfied with the service received and that we were able to meet your expectations, as we work every day to provide excellent customer care.
We are here for you in case you may need assistance through our usual channels.
B est regards,
The RentingCarz Team 🚗✨
I previously sent a claim by email requesting a refund for a valid reason, but your customer service has not resolved the issue.
I only received a template reply, so I followed up to request an actual solution. However, I have not received any further response.
I also sent another email with a more detailed explanation of the problem last week, but still received no reply.
Could you please let me know when I can expect a proper response to my claim?
Reply from RentingCarz.com2026-01-16
Dear customer,
Thank you for reaching out and for sharing the necessary information. Please accept our sincere apologies on behalf of the rental company, as this experience did not meet the service standards we aim to provide.
We would like to let you know that your claim is currently under review. Once the assessment has been completed and all required details have been obtained, you will receive an update from us via email. We apologize for any inconvenience this situation may have caused.
If you have any additional questions or need further assistance, please feel free to contact us through our regular support channels. Our team will be glad to assist you.
Best regards,
The RentingCarz Team 🚗✨
They are thieves, I paid for the total of a car rental and when I went to the counter, there was no car, they didnt give me back my money.
Please dont do anything with this company!
Dont waste your money
Reply from RentingCarz.com2026-01-15
Dear Adriana,
Thank you for contacting us and for providing the relevant details. Please accept our sincere apologies on behalf of the rental company, as this situation falls short of the level of service we strive to deliver.
We would like to inform you that your claim is currently being reviewed. Once the evaluation is complete and all necessary information has been gathered, we will notify you via email, rest assured, you´ll receive your money back when we confirm the situation with the rental car company. We apologize again for any inconvenience this matter may have caused.
Should you have any further questions or require additional assistance, please do not hesitate to reach out through our usual communication channels. We will be happy to help.
Best regards,
The RentingCarz Team 🚗✨
Ambitious service, but the worst execution..! They refer you to third parties who don’t care at all, only about charging and increasing service costs
Reply from RentingCarz.com2026-01-07
Dear Miguel,
Thank you for contacting us and for providing the relevant details. Please accept our sincere apologies on behalf of the rental company, as this situation falls short of the level of service we strive to deliver.
We would like to inform you that your claim is currently being reviewed. Once the evaluation is complete and all necessary information has been gathered, we will notify you via email. We apologize again for any inconvenience this matter may have caused.
Should you have any further questions or require additional assistance, please do not hesitate to reach out through our usual communication channels. We will be happy to help.
Best regards,
The RentingCarz Team 🚗✨
Keep away from this fraudulent company. You pay them but they don’t pay the rental company, and the rental company then charges you again.
It has been a long battle to get a refund and they are just not interested in helping at all.
I rented a car with Avis through RentingCarz, and paid online. I received an email confirmation and the pre paid voucher.
On my arrival at Avis counter, I showed them the reservation and pre paid voucher, and they only placed a holing charge on my credit card (as they are supposed to, for the deposit), which should be released once I return the car in good condition.
All went well, they released the hold but charged the rental fee (already paid to RentingCarz).
I contacted Avis and they told me that RentingCarz did not pay them, so they charged me. I contacted RentingCarz and they told Avis should use their pre paid voucher, and asked me to contact Avis.
After more than a month, many emails and international phone calls, and being played by both companies, RentingCarz decided to partially refund me. I am trying to raise a formal complaint with the company but they just ignore my emails.
Be aware of this scammer company.
DESPITE THEIR COMMENT BELLOW, they only gave me a partial refund, I am still trying to get it money back... how frustrating!
Reply from RentingCarz.com2026-01-05
Dear Cynthia,
Greetigs, we appreciate the information you have shared with us and would like to offer our sincerest apologies on behalf of the rental company, as this situation does not reflect the type of experience we aim to provide.
We can confirm that the refund was fully made to the same card used for the purchasse due to the situation presented at the counter, we´ve sent you an email with all detalis, once again we´re sorry for any inconvenience.
We´re here if you have any additional questions through our usual channels; we´ll be glad to assist you.
Best regards,
The RentingCarz Team 🚗✨
The company cancelled my service with very little anticipación for my trip. I arrived Miami Airport and I realized about this situation. The company doesn't have an office there. There's no Phone in the voucher. I made a claim and nobody responded to me
Reply from RentingCarz.com2026-01-05
Dear Vane,
Greetigs, we appreciate the information you have shared with us and would like to offer our sincerest apologies on behalf of the rental company, as this situation does not reflect the type of experience we aim to provide.
We can absolutely check your claim is currently to do so please contact us trough chat on www.rentingcarz.com, and once we have a response, we will contact you as soon as possible via email.
We´re here if you have any additional questions through our usual channels; we´ll be glad to assist you.
Best regards,
The RentingCarz Team 🚗✨
I arrived to the car rental and the reservation didnt exist. The customer service answered but didnt provide any relevant information or solution.
Reply from RentingCarz.com2026-01-02
Dear Matias,
We hope you are doing very well. We appreciate the information you have shared with us and would like to offer our sincerest apologies on behalf of the rental company, as this situation does not reflect the type of experience we aim to provide.
We can confirm that your claim is currently under review in order to validate what occurred, and once we have a response, we will contact you as soon as possible via email.
We´re here if you have any additional questions through our usual channels; we´ll be glad to assist you.
Best regards,
The RentingCarz Team 🚗✨
Dear customer,
We truly appreciate you taking the time to share your experience with us. It’s great to know that our team was able to assist you and meet your expectations.
If you need any further help, please feel free to contact us at any time. Our customer service team will be happy to support you.
Best regards,
The RentingCarz Team 🚗✨
I had an issue regarding the credit card name used for my reservation, and the customer support was extremely helpful.
They responded quickly via WhatsApp and clearly explained everything.
The agent confirmed that I could use my own credit card at pick-up without cancelling the reservation, which saved me a lot of trouble.
Very professional and reassuring service. Thank you!
Reply from RentingCarz.com2025-12-20
Dear customer,
We truly appreciate you taking the time to share your experience with us. We’re happy to know that our assistance met your expectations and was helpful to you.
If you need any further support, please feel free to contact us at any time. Our customer service team will be glad to help with anything you may require.
Best regards,
The RentingCarz Team 🚗✨
The correction was required on the wrong name, and the support was very quick, and updated reservation also shared accordingly. Had a good experience, and hope the actual journey is also smooth like this experience^^ Look forward to experiencing in February, 2026.
Reply from RentingCarz.com2025-12-15
Dear customer,
Thank you very much for sharing your feedback with us. Your satisfaction means a lot, and we’re delighted to hear that our support was helpful to you.
Please don’t hesitate to reach out anytime our customer service team is always ready to assist with whatever you need.
Best regards,
The RentingCarz Team 🚗✨
Fred was my online representative and he was efficient professional and friendly. He resolved my issue and confirmed that my car is still reserved in Newark International Airport tomorrow morning.
Thank you Fred!
Reply from RentingCarz.com2025-12-15
Dear James,
We truly appreciate you taking the time to share your experience with us. It’s great to know that our team was able to assist you and meet your expectations.
If you need any further help, please feel free to contact us at any time. Our customer service team will be happy to support you.
Best regards,
The RentingCarz Team 🚗✨
