not 24x7 support
I needed help as my flight was delayed and it was tought to get in contact. The phone wasnt working, the chat is not 24x7
About RentingCarz.com
Data updated- Website
- rentingcarz.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 93 reviews
- Replies to negative
- 97% (62/64)
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About this business
Welcome to RentingCarz – Your Trusted Car Rental PartnerAt RentingCarz, we make renting a car simple, affordable, and stress-free for travelers worldwide. Whether you're planning a weekend getaway, a business trip, or an international adventure, our platform connects you with the best car rental deals from over 50 trusted companies, including major brands like Avis, Hertz, Budget, Enterprise, Alamo, National, Dollar, Thrifty, Sixt, Localiza and Europcar, among many other major and reliable brands throughout the world. With a 4-star rating on Trustpilot from over 12,000 reviews, our customers love our competitive prices, clear booking process, and reliable service. They appreciate the ability to secure full coverage at affordable rates and the convenience of our platform for both local and one-way rentals.Rentingcarz, drive throughout the world for less!
Written by the business, not verified by us.Is RentingCarz.com legit?
RentingCarz.com (rentingcarz.com) has a 3.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 28% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-11.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently find the booking process simple and appreciate the affordable prices offered by the platform. People often mention helpful staff members who provide prompt and professional support when handling reservation changes. Many customers feel that getting assistance via chat is fast and efficient for their travel needs. Some reviewers were not happy with unexpected charges and hidden penalty fees during cancellation. Others also mentioned difficulties connecting with customer service and dealing with missing reservations at the counter. A few travelers noted that third-party rental companies can sometimes cause frustrating experiences and extra costs.
Auto-generated from all reviews of this business. For reference only.What people say
The help was terrible
The help was terrible, they gave me no solution, neither a change of time nor a change of pick-up location, nor a change of day. the service provider attentive to communications. but you didn't want to. and the only communication is that they cannot refund the money due to company policy. when he wasn't even asking for the money. Just take the service another day. When they advertise that they make returns, bad experience. terrible customer service
Reply from RentingCarz.com2023-11-28
Dear Mr. Carlos, We extend our sincere apologies for the inconvenience you experienced with our service. We understand the importance of a seamless experience, and we regret any frustration this may have caused. Upon reviewing the details of your reservation, we acknowledge that there was an issue regarding the pickup time. Unfortunately, due to the reservation being over the designated pickup time, we were unable to make immediate changes. However, upon further investigation, we discovered that you had made a subsequent reservation to replace the initial one. Initially, this information was not readily available to us, but we took proactive measures to communicate with the rental company. We are pleased to inform you that the rental company has generously waived the no-show penalty, allowing us to process the appropriate refund to your credit card. We understand the importance of transparent communication, and we sincerely apologize for any confusion caused by the initial oversight. Your satisfaction is of utmost importance to us, and we are committed to addressing and resolving any concerns you may have. Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. Thank you for bringing this to our attention, and we look forward to the opportunity to serve you better in the future. Best regards, RentingCarz.com