Second Formal Request for Immediate Refund and Resolution – Reservation 41509473CO5
Dear RentingCars Customer Service, I am writing once again regarding Reservation Confirmation Number 41509473CO5. Following my previous complaint and subsequent review, I was informed that my case was under analysis. However, despite the time that has passed, I have not received any effective resolution, refund confirmation, reimbursement date, or formal explanation regarding the status of my case. I would like to reiterate that I fully complied with all requirements of the reservation. I arrived at the rental counter on time, presented all required documentation, possessed a valid credit card for the security deposit, and was fully eligible to collect the vehicle. The reservation was cancelled exclusively due to the actions of a Budget employee. The cancellation was not caused by any fault, omission, delay, no-show, documentation issue, payment issue, or contractual breach on my part. Despite this, the charge for the reservation was processed and remains posted on my credit card statement. To date, I have not received the corresponding refund. This situation is unacceptable. A customer who fully complied with all contractual obligations should not be deprived of both the contracted service and the funds paid for that service. I therefore formally request: Immediate confirmation of the refund process; The exact amount to be refunded; The expected refund date; A written explanation of the current status of the case; Confirmation that RentingCars has obtained all necessary cancellation records from Budget. If this matter is not resolved promptly, I reserve all rights available to me under applicable consumer protection laws and payment card dispute procedures. I respectfully request urgency in resolving this matter and expect a substantive response rather than a generic acknowledgment. Sincerely, Paulo Ansel Reservation Number: 41509473CO5