你彻底毁了我的旅行。
我的预订时间是 2 月 14 日星期五下午 5 点在维也纳机场。机场内的租车取车地点。 我在机场寻找可用的租车服务,但它们可能是匈牙利的。我订的公司不在机场,于是我就拨打了我在网上搜索、搜索的绿动公司的电话,但是电话号码打不通,最终直到一个小时后才打通。当我在nh酒店接车去公司时,他们说没有一个月前预订的小型SUV,只有八座面包车。他们告诉我把它拿走或在其他地方再次预订。最终,我在3小时内回到了机场,不得不从机场航站楼内的一家公司选择了一辆非常昂贵的租车。而且虽然绿动承诺退款,但是退款还没到,而且不仅是退款,还有我放弃的时间和当日预订我需要补偿昂贵租车的精神压力。我选择你们的预订彻底毁了我的情人节之旅。你真的很可怕
Dear Teajin Park, We sincerely apologize for the inconvenience you experienced with your car rental reservation. We understand how frustrating it must have been, especially on such an important trip. We regret that the rental company was not located inside the airport and that you encountered difficulties contacting us. Additionally, we understand your disappointment regarding the vehicle availability and the unexpected additional costs you had to incur. Regarding the refund promised by Green Motion, we will escalate this matter with them to ensure it is processed as soon as possible. Please allow us some time to follow up, and we will provide you with an update as soon as we receive a response. While we cannot undo the inconvenience caused, we genuinely regret the impact this had on your trip. If there is anything else we can do to assist you, please let us know. Best regards, RentingCarz.com

