Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the application for efficiently repairing corrupted video files, restoring lost media, and successfully bringing back important recordings without losing any quality. Many users find the software highly intuitive, reliable, and exceptionally easy to navigate when handling severely damaged files from various digital cameras.
However, some people mentioned that the application completely failed to recover certain corrupted videos or precious photos during their repair attempts. A few reviewers also noted that processing specific problem files remained completely unsuccessful despite switching over to advanced repair settings on their devices.
It did not work with repairing my audio and it was even more expensive that advertised. I am so mad! I feel like got scammed.
Wondershare Repairit 回复2024-05-17
We apologize for the inconvenience and frustration you experienced with our software. We understand your disappointment and we apologize for any confusion or miscommunication regarding the functionality and pricing.
We take these matters seriously and we want to investigate this further to understand what went wrong and find a solution to assist you. Please contact our customer support team and provide them with more details about your experience, including the specific issues you encountered and any error messages you received. We will do our best to assist you and find a resolution to this problem.
Regarding the pricing, we apologize if there was any discrepancy between the advertised price and the actual cost. We strive to provide accurate and transparent information to our customers, and we apologize if this was not the case in your situation. We will review our communication and make any necessary improvements to ensure clarity in the future.
We appreciate your feedback and we take it seriously as we continuously strive to improve our products and services. We apologize for any inconvenience this may have caused and we hope to have the opportunity to rectify this situation for you.
Once again, we apologize for any inconvenience caused and we appreciate your patience and understanding.
Repairit did not repair my excel file, and wondershare requires me to send a file with sensitive information to their "Engineers" and give them 30 days to work on it before they are willing to make a refund. This is a scam.
Purchased the product to recover my Excel file giving me file extension or format not valid error message.
Upon running the initial free version, it suggested that the repair is successful. I couldn't see the repaired file with the free version, so purchased the subscription. Post purchase, the repaired file still did not open suggesting that the file is corrupt.
So, this program may be useful in other situations but it did not help in my case.
Trash. Waste of time. I tried using the free version on my corrupted video file. It did not work. I used it on my corrupted PDF file, it said it worked, I went to view a preview of it and nothing happened, it said I had to save it to view it. Surprise, you can't save it unless you buy it. So I bought the perpetual one. Surprise, the file is still corrupt.
Wondershare Repairit 回复2024-02-21
Hi Lily, thank you for sharing your experience. In line with your concern about the free trial offer, we apologize for any confusion and frustration that might be caused on your end. Our free trial offer is designed to provide an opportunity for users to try our software before making a purchase. However, there may be certain features or capabilities that are only available to full, paid users. Seek your kind understanding.
We appreciate your trust in purchasing a perpetual license and regret to hear that you didn't have a good experience with our software. I understand your feelings, and it would be very depressing when you are unable to recover files in the way you expected. We desperately hope to investigate this matter further and then provide professional instructions or suggestions. However, the current information is too limited. Could you please send us your contact email after receiving an invitation from Trustpilot? We'll handle your case with priority and do the needful assistance.
It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!
Wondershare customer service stands behind their value
The repair software did not have the audio and video in sync in few places.
They tried to fix the issue from their engineering team and could not resolve, but was gracious to refund the entire payment back.
Wondershare Repairit 回复2024-01-24
We are sorry for the unsatisfactory experience you had with the video repair feature of this software. Please know that it is never our intention to leave our customers feeling unheard or misunderstood. We take your feedback seriously and will use it to improve our product and support service.
We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem or source files, etc.) for troubleshooting, this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding.
Upon checking, we found that our support has already processed a refund for you after confirmation further. We hope you double-check your account to confirm if you have received the money yet. It is regret to know that this product doesn’t live up to your expectations this time. We will continue to make improvements and add more powerful features to this software, and hopefully, you'll be back to us in the future!
It's not Free to try - It says I can download and try it for free - but It won't let me save the repaired video and test it before I purchase. If you'd let me see (1) video that was really repaired I would buy it. But you lied about me trying it for free.
Wondershare Repairit 回复2023-10-16
Thank you for sharing your experience. In line with your concern about the free trial offer, we apologize for any confusion and frustration that might be caused on your end. Our free trial offer is designed to give customers the opportunity to try our software before making a purchase. While there may be certain features or capabilities that are only available to full, paid users. Seek your kind understanding.
Thank you again for your feedback and we look forward to the opportunity to provide you with exceptional service in the future.
Paid a fortune to find out that it is working properly only with small sized files.... Not a big deal to repair corrupted file up to 100mb from GoPro, but the same format file with all the same settings captured few seconds after the first corrupted one but size more that 1Gb is never succesfull :( strange for me but true...
Wondershare Repairit 回复2023-09-27
Hi Jakub, we are sorry to hear that you are having trouble repairing big files with this software. We take product quality and functionality very seriously, and we strive to provide reliable and effective products to all of our customers. Our team would like to understand more about the specific issues you are experiencing so that we can determine the best course of action to resolve the problem. Could you please send us your contact email after getting an invitation from Trustpilot? You may also report the issue with more details at [email protected].
We will do everything we can to assist you and ensure that you are satisfied with your purchase. Thank you for bringing this to our attention.
I am so incredibly disappointed with this unethical business. Please save the stress, time, and money and seek another solution. The program I paid for did not repair the corrupted file. I was forced to go through support with more than 17+ emails back and forth, including having to upload onto google drive for them, then onto another platform for them. This was over the course of 6 days. I needed the file repaired on the day hence why I paid the hefty download fee. Their refund policy states that they can only refund you if there is a technical difficulty. The program not repairing my file (according to them) was not a technical difficulty. Once I asked for a refund, they danced around the topic with copy paste generic replies. The file could only be repaired through their software engineers, but by the time the file came back to me, it was pointless. Even after jumping through hoops, they refuse to give me my money back and consistently send generic replies. PLEASE DO NOT FALL FOR THIS UNETHICAL BUSINESS. We work hard for our money, don't need to be scammed by these people. I also want to add I remained calm and respectful throughout all communication, and they just wouldn't listen or hear me out. What a disappointing experience with this company.
Wondershare Repairit 回复2023-09-27
I'm truly sorry to hear about your experience with Repairit and the issues you've encountered in seeking a refund. At Wondershare, we strive to provide the best possible experience for our users, and we apologize for any inconvenience you may have faced.
Please allow me to assure you that your satisfaction is of the utmost importance to us, and we would like to help you resolve this issue as soon as possible. To better assist you, I kindly request you provide us with your order number, email address, and any relevant details regarding your refund request. You may send this information to our customer support team at [email protected], and please mention that you have been in touch with us regarding this issue.
Once we have the necessary information, we will investigate the matter further and work diligently to find a suitable solution for you. We understand your frustration and appreciate your patience as we work to rectify the situation.
Again, I apologize for any inconvenience caused, and I appreciate your understanding as we work together to resolve this issue.
Well I guess it either works for you tor it doesn't. I tried the photo repair tool and on every photo it recreated the thumbnail perfectly, but when I tried the repair it got to 99.99% complete and then stopped! Same with advance repair. Glad I didn't pay for it - 2 stars for the nice interface.
Wondershare Repairit 回复2023-06-27
Hi Kevin. Thanks for your love of the Interface design of this software. We are sorry to hear that you are having trouble using our product. We take product quality and functionality very seriously, and we strive to provide reliable and effective products to all of our customers. Our team would like to understand more about the specific issues you are experiencing so that we can determine the best course of action to resolve the problem. Could you please send us your contact email after getting an invitation from Trustpilot? You may also report the issue with more details at [email protected].
We will do everything we can to assist you and ensure that you are satisfied with our product. Thank you for bringing this to our attention.
Can't even download the repaired video wthout paying, it would be ok if they didn't say that "it's free".
When trying to close the program a pop up of the website shows up and can't be closed, had to terminate it forcefully.
Wondershare Repairit 回复2023-06-06
Hi Andrea. Thank you for bringing to our attention your concerns about our free trial offer. We apologize for any confusion and frustration that this may have caused. Our goal is to provide our customers with the best possible experience and to ensure that they have all of the information they need to make an informed decision.
Our free trial offer is designed to give customers the opportunity to try our software before making a purchase. While the free trial is indeed free, there may be certain features or capabilities that are only available to full, paid users. We value your feedback and would like to make sure we are providing the best service and experience for our customers.
Back to the problem (unable to close the program normally), we desperately hope to further investigate it and then provide professional instructions or suggestions; however, the current information is too limited. Could you please send us your contact email after receiving a request from Trustpilot? We'll handle your case with the 1st priority and do the needful assistance.
It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!
I could not recover my file and in the support page did not help me, even though they send me the newest version of the program, I runned it por almost 7 days and it did not recover my files.... So I don´t recommend it.
Wondershare Repairit 回复2023-06-06
Hi Mayela. Thanks for sharing your experience. We are sorry to hear that you are unable to recover files normally with this software. We take product quality and functionality very seriously, and we strive to provide reliable and effective products to all of our customers. Our team would like to understand more about the specific issues you are experiencing so that we can determine the best course of action to resolve the problem. Knowing you've contacted us, would you please send us your contact email or ticket number after getting an invitation from Trustpilot?
We will do everything we can to assist you and ensure that you are satisfied with your purchase. Thank you for bringing this to our attention.
The service and support I received was and still is excellent as my issues are still being looked into. When I first contacted Customer Service the response was quick and each and every person I’ve talked to has been knowledgeable and helpful. Keep up the great work.
They have been charging subscription without my knowledge for many months! When I asked for refund, they refused. What a ripoff and unethical business. Please DO NOT sign up for subscription at any cost!
The software doesn't fix my corrupted video. I requested a refund immediately, they asked for proof that the software wasn't able to fix it. I send them all of the videos: the bad one, the good ones as samples. They dragged it for 8 days, then sent me a working video fixed by their technicians.
But the issue is that I need it to present to my company the day I bought the software, also currently the software still can't fix my broken video by itself - and must be done via support technicians. I asked for the refund and they said it passed their 7-days period for refund? What's a reason!
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