Hi Tracey,
We are absolutely delighted to hear that our team sorted out your issue very quickly and was so understanding throughout the process. Providing that kind of compassionate and efficient support is exactly what we strive for, and it means the world to us that you felt taken care of.
As you keep going with the program, please remember that we are always right here to offer any further help or guidance you might need. We are so happy to be on this journey with you, keep up that fantastic momentum!
Best regards,
Flor
Hi Maryjo,
We are absolutely thrilled to hear that you feel well-informed and that our team has been great at letting you know what to expect. Starting your journey on July 4th is such a fun milestone, a perfect way to kick off your own personal independence day with a brand new beginning.
As you dive in and get going, please remember that we are right here to offer any further help or guidance you need along the way. We are so excited to be a part of your journey, keep up that incredible energy!
Best regards,
Flor
Hi Tracey,
We are absolutely thrilled to welcome you to the program, and we completely understand hoping it will be worth it when you just got started. Investing in yourself is a big step, and we are fully committed to making sure this is a truly rewarding experience for you.
As you dive in and get going, please remember that we are right here to offer any further help or guidance you might need along the way. We are cheering you on and cannot wait to see you thrive!
Best regards,
Flor
Thanks for the awesome review, Helen!
We love hearing that the app fits right into your busy schedule—keeping things simple and structured is exactly what we aim for. Happy fasting!
Warm regards,
Amelia
Hi Millicent,
We truly share your hope that our program will be a great fit for you. Taking that first step is so exciting! As you get started and keep going, we are right here to offer any further help you need. We are fully committed to your journey and are cheering you on all the way!
Best regards,
Flor
Hi Christine,
We are glad you found it to be a good, balanced program and had a great experience with our responsive chat help. It makes complete sense that you couldn't fully dive in during your intro month while balancing another starter, but we agree this will be a fantastic next step for you.
As you get ready to fully jump in and keep going, we are right here to offer any further help you need along the way. You have got this, and we are so excited to support you when you are ready to take that next step!
Best regards,
Flor
Hi Mary Anne,
Thank you for sharing your thoughts with us. We see you have already reached out to our team recently, and we would love to further understand your experience to make sure everything is working perfectly for you. We are completely committed to our members and want to ensure you are well taken care of.
To help us get this sorted to your satisfaction, you can also send us a direct email at [email protected] and mention Ana for priority assistance. We are right here and ready to help.
Best regards.
Flor
Hi Nancy,
We are absolutely blown away to hear that it is only your third day and you are already doing three fitness plans a day. That is incredible, and you are an absolute inspiration for an almost ninety year old.
We are so glad you are loving the exercise variety we offer. As you get started and keep going with the program, please know we are right here to offer any further help or support you need. Keep up this amazing momentum, we are cheering you on all the way!
Best regards,
Flor
Hi Jo,
We want to make sure every experience with our program is a positive one, and we would love to further understand what happened during your time with us. We are completely committed to our members and want to ensure you are always well taken care of.
To help us learn more and turn things around for you, please send us a direct email at [email protected] and mention Ana for priority assistance. We are right here and truly ready to help.
Best regards,
Flor
Hi Christine,
Thank you so much for the five stars! We are absolutely delighted to hear that you found our coaches and customer service so helpful. Providing great support is incredibly important to us, so your kind words really mean a lot to the whole team.
Please remember that we are always right here to offer any further help you might need. We are so excited to be on this journey with you, keep up the fantastic work!
Best regards,
Flor
Hi Lisa,
We are happy to hear that you are enjoying the app and finding everything you need right there. We know that loving what you eat is a massive part of staying on track, so we hear you on wanting an easier way to filter out certain foods.
Please know that you can absolutely swap those specific meals you do not like for another option within the app. If you need further help with this, please feel free to reach out to us or join our community. Our nutrition experts are right there and would love to provide you with more personalized advice. You are doing a fantastic job, and we are right here with you!
Best regards,
Flor
Hi Lynn,
Thank you for sharing your thoughts with us. Your long-term dedication to staying in good shape is incredible, and we know how vital it is to keep your routine engaging.
Our short daily workouts can certainly make a positive impact at your own pace when practiced regularly, but since you found these movements a bit too simplistic, you can absolutely try the other routines available in our library. To help with the navigation and make things easier to understand as you keep going, we have step-by-step course videos available. For your daily progress outside of these sessions, you can use our built-in tracker to log your other activities.
We would love to know more about what specific features you are looking for so we can help keep things engaging. Our nutrition experts and fitness coaches are right here to help tailor the program to a level that challenges you. To resolve this matter to your satisfaction, please email us at [email protected] and mention Ana for priority assistance.
Best regards,
Flor
Hi Connie,
Thank you so much for the five stars! We are absolutely delighted to hear that you are loving the yoga sessions and finding the instructions so well displayed. Having clear guidance makes a wonderful difference when you are flowing through your practice. As you keep going, please know that we are right here to offer any further help or support you need along the way. You are doing an amazing job, and we are excited to see you continue to grow in your practice!
Best regards,
Flor
Hi Mary Ann,
Thank you so much for the five stars! We are absolutely thrilled to hear that you are only two days in and already dropping 0.4 each day, all while losing those cravings and the need to snack. Feeling satisfied and not hungry is a massive win early on, and we love that you are so happy with these quick results. As you get started and keep going, please know that we are right here to offer any further help or guidance you might need. You are off to an incredible start, and we are cheering you on for the journey ahead!
Best regards,
Flor
Hi Sam,
Thank you so much for reaching out and sharing your feedback—we are thrilled to hear you are already loving the app after just two days!
To help make your nutrition journey a bit easier and save you from the hassle of macro tracking, we highly recommend following the provided meal plan as closely as you can. That way, you don't have to manually track everything! However, we know life requires flexibility, which is exactly why we have an AI scanner on our manual tracker to help you easily estimate customized meals.
As for the exercise pacing, you can always pause the video if you need a quick second to adjust!
If you need any further help with your meals, workouts, or budget friendly swaps, please contact us at [email protected] and mention Ana. We are always available anytime to support you on your journey to reaching your goals!
Warm regards,
Amelia
Hi Susan,
Thank you so much for reaching out and sharing your detailed feedback with us. We appreciate you taking the time to let us know how the Tai Chi instruction is working for you.
Your suggestion about using mirror-image cueing and providing continuous, precise verbal instructions makes total sense—that is a fantastic way to make following the movements much easier! I am sharing this directly with our production and instruction teams so we can improve the clarity of our videos for you and other members.
If there is anything else we can do to help or if you'd like to explore other options that might suit you better, please send us an email at [email protected] and mention Ana. We are here for you every step of the way!
Warm regards,
Amelia
Hi Robin,
Thank you so much for the five stars! We are happy to hear that you had a smooth and easy sign up experience with us. Starting a new routine is a big step, and making that first part hassle-free is exactly what we aim for. As you get started and keep going, we are right here to offer any further help you need. We are cheering you on!
Best regards,
Flor
Hi Lynn,
Thank you for reaching out about your Tai Chi program. We want to ensure you can seamlessly continue with your fourth session. Your app credentials should have been sent to you in a welcome email for immediate access, so please check your spam or junk folders just in case it landed there. To review your account and send you a new set of login details so you can get right back on track, please email us at [email protected] and mention Ana for priority assistance. We are here to get this sorted out for you.
Best regards,
Flor
Hi there,
Thank you for letting us know about the audio issue you are experiencing with the voice cutting out. We want to ensure you have a seamless listening experience throughout your entire program. We have sent you an email to help look into this, but if you missed it, please reach out to us at [email protected] and mention Ana for priority assistance so we can resolve this matter to your satisfaction. We are right here to help you get this sorted out.
Best regards,
Flor
Hi Melissa,
Thank you so much for the five stars! We are absolutely delighted to hear that you find this a great app for keeping on track with your overall health and that you see yourself using Reverse Health far into the future. It is wonderful that you enjoy our knowledgeable, easy to follow instructors and find the program more affordable than other expensive options.
We also appreciate you mentioning that quick sound issue, and we are so glad our customer service team jumped in almost immediately to help you get it sorted out. Having that smooth experience makes all the difference. Please know we are always right here to offer any further help or guidance you need. You are doing a fantastic job, and we are so excited to be part of your long-term health journey!
Best regards,
Flor