Riverbend Consulting

Hello Michael, Thank you for sharing your thoughts! Working through Amazon's bureaucracy can be daunting when they refuse to look at the problem. Sunnie and our team were happy to help convince Amazon to restore your account functionality so you can manage your business! We're a phone call away when you need us. Thank you from the Riverbend Family!

Hello Heidi, Thank you for your review and for working with us to restore your KDP account. Amazon's communication in these situations can feel vague and impenetrable, and we're gratified that you trusted us to work with you on reinstatement. James and our team were so happy to see your account back up and running... Persistence pays off! Please reach out if we can help you in the future. We're always a phone call or email away! Thank you from the Riverbend Family!

Hello Nastya, Thank you for sharing your thoughts with us. Nat and our team share your enthusiasm with the outcome. We're so glad to see you back up and running, and we appreciate your working with us to resolve your suspension! We're here for you when you need us. Just reach out! Thank you from the Riverbend Family!

Hello Hershel, Thank you so much for your kind words and thoughtful review. Amazon enforcement can come seemingly out of nowhere, and can derail the growth and stability of any business. Sunnie and our team are so happy to have helped you overcome this hurdle at such a crucial time. Persistence and professionalism are keys to success in these cases, and we're grateful that you partnered with us. Congratulations on your reinstatement. Please keep us in mind if you need help again! Thank you from the Riverbend Family!

Hello Agustin, This is Christian Rodgers, CEO Of Riverbend. Thank you for taking the time to share your experience. We understand how frustrating and stressful Amazon account enforcement actions can be, especially when Amazon is unwilling to listen to reason. Our role as consultants is to help sellers present the strongest possible case for reinstatement, grounded in evidence, policy, and Amazon’s stated requirements. Together, we worked for several months approaching Amazon's front line, escalation arms, and Executives through multiple channels, presenting a clear and cogent case for reinstatement. Even with thorough preparation and good-faith effort, the final decision always rests solely with Amazon, and in this case they chose to remain intractable. We recognize that result was not the desired outcome. We appreciate you sharing your perspective and wish you the best moving forward. — Christian Rodgers and the Riverbend Family

Hello John and thank you for your enthusiastic review! When faced with vague and unhelpful responses from Amazon, it's important to stick to your guns and keep showing them the facts. Estefany and our team are so happy to see you back up and running, and we appreciate the trust you put in us to assist. We're here for you if you ever need us again. Just give us a call! Thank you from the Riverbend Family!

Hello John! Thanks for your review and recommendation. Working through Account Transitions can be stressful. Sunnie and the team were happy to guide you step by step to help navigate through the process and provide reassurance along the way. Give us a call if we can help you again - we're here for you! Thank you from the Riverbend Family!

Hello Susan, Thank you for your kind words and thoughtful review! These situations can be incredibly stressful. Having an expert like Estefany working side by side on these issues really helps take the pressure off. She and the team are thrilled to see you back up on the site. If you run into any difficulties, know that we're here for you. Just give us a call! Thank you from the Riverbend Family!

Hello Shauna! Thank you so much for your enthusiastic review! Restricted Products issues can be a real struggle when Amazon doesn't want to listen. We're glad to see your ASINs back up on the site, and we're gratified that your inventory issues are resolved. Ricardo, Estefany, and the whole team are so happy to have helped, and it has been a pleasure working with you! We're here for you anytime you need us. Just give us a call! Thank you from the Riverbend Family!

Hello James, Thank you for your kind review! Nat and the team were so gratified to see Amazon relent after being so intractable for so long. Your account restoration was the result of a ton of back and forth with multiple teams, and even though it was discouraging, sticking it out and pushing back paid off. Know that we're here for you if you should ever need us again. Don't hesitate to call. Thank you from the Riverbend Family!

Hello Keltie, and thank you so much for taking the time to share your experience on Trustpilot! Hello Keltie, When the clock is ticking and Amazon keeps denying cases, persistence becomes absolutely critical. I’m thrilled that your account was reactivated, your inventory restored, and your funds released. Rick and the rest of the team were genuinely excited to see that outcome for you. Thank you for placing your trust in Riverbend. If you ever need assistance again, we’re here and ready to help. Thank you from the Riverbend Family!

Hello and thank you for your enthusiastic feedback! One of the most stressful situations is when you know you have everything you need to be successful, but you need to break through past the wall of automated rejections and vague front-line answers, first. Kayleigh and our team were so happy to help with your brand gating issue. Nike and other athletic brands are very cautious about ungating, but persistently showing Amazon the strength of your business and your value to the platform got you back up and selling. If you should need us again, we're here for you a call away. Thank you from the Riverbend Family!

Hello Ester! Thank you for your kind words, and for placing your trust in us. It's so gratifying to work with you, and we were once again thrilled to be able to assist with your brand ungating. Amazon's responses in these kinds of issues can be opaque and confusing. Persistence and clear communication wins again! We're always here for you, so don't hesitate to reach out. Thank you from the Riverbend Family!

Hello Tom! Thank you for your review. I know James and our team were so happy to see you up and running on Walmart! Even when their responses are confusing and contradictory, sticking it out was the key to success. Congratulations, and best of luck as you bring your products to the Walmart Marketplace. We're here if you need us, so just give us a call. Thank you from the Riverbend Family!

Thank you for your feedback, and for taking the time to share your experience with us. We were happy to see your account was ultimately restored! That outcome is always our goal. While every Amazon case is different, verification issues can often appear simple on the surface even though the underlying requirements are specific and unforgiving. In your situation, our team’s role was to assess the root cause, identify the exact documents Amazon needed, and guide you through the sequence and presentation needed to resolve the review as efficiently as possible. We appreciate that you took the steps we recommended and are pleased that it led to a positive resolution.

Hi Greg, Thank you for taking the time to leave such a positive review. We’re thrilled to hear that everything worked out and that Amazon ultimately corrected the issue once the facts were presented. Matt and the entire team truly appreciated the opportunity to support you through the process. Wishing continued success to you and your staff, and if anything comes up in the future, Riverbend is always here to help. Thank you from the Riverbend Family!

Hi Joel, We really appreciate you sharing such a thoughtful review. Amazon’s back-and-forth can feel endless at times, and it takes real patience to get through their escalating requests. I’m glad we could stand alongside you and help push things across the finish line. If you ever need support again, don’t hesitate to reach out. We’re always ready to jump in and help. Thank you from the Riverbend Family!

Hello Gemma, Thank you for your thoughtful review! Working through Verification can be both tedious and frustrating. James and Mark and the team are so happy to have helped you get set up for success. Please don't hesitate to reach out if we can help again. Thank you from the Riverbend Family!

Hello Tom, Thank you for sharing your amazing feedback and your kind words for Estefany and the team. We're excited to see your brand take off now that the hurdles Amazon set up have been overcome, and we're thankful to have been able to work with you toward that goal! If you need us again, we're just a call away. Thank you from the Riverbend Family!

Hello Andrew, Thank you for your kind feedback. Persistence is often the key with Restricted Product issues. It may take several passes to get Amazon to see the facts, so we're grateful you stuck it out. Estefany and the team were very happy to see your product back up on the site! Keep us in mind if you need help again. We're here for you. Thank you from the Riverbend Family!