Hi Jason,
We regret to hear about the billing issues and frustration you experienced after your cancellation. Please respond to our information request so we can locate your account.
Hello Robert,
We're happy to hear that you had a fantastic experience creating your terms and conditions. It's great to know that you found the consultation and value of Rocket Legal+ beneficial. We appreciate your recommendation!
Hi there Emily,
We appreciate your feedback and are sorry to hear about your experience with the automatic renewal. We acknowledge your concerns about the clarity of our membership terms and the cancellation process. Please respond to our information request so we can get this matter resolved. Thank you!
Hi there Marsha,
We're happy to hear that you found our services professional and our website easy to navigate. It's great to know that you had a quick experience with your rental agreement. We appreciate your positive feedback and look forward to assisting you with future legal needs.
Hi there,
We appreciate your feedback and apologize that our service did not meet your expectations. We do explain at the time of sign up that we offer a 7-Day Free Trial of our plans. It does require credit/debit card information to begin, but as long as the membership is canceled within the Free Trial period, there is no billing whatsoever. If there is anything that we can do to better assist you, please email us at [email protected].
Hello Scott,
We're sincerely sorry to hear about this trademarking matter, but it looks like one of our trademarking representatives has assisted you with this matter. If you have any questions or concerns at this time, please let us know by responding to the representative you've been in contact with.
Hello Michael,
We're sorry to hear about this experience that you've had with us. We have several ways of signing up for the Free Trial, one way is by creating a document and going through the interview process. With the Free Trial it does require credit/debit card information to start, but as long as it is canceled within the Free Trial period there's no billing whatsoever.
If there's anything that we can do to better assist you at this time, please respond to our information request. Thank you.
Hello again Mychal,
We understand your frustrations, but we are live people responding to these reviews. We have submitted an information request via TrustPilot's system in order for us to get further information from you (such as an email address), so that we can locate your account to help you. Please respond to the information request, so that we can do so.
Hi Tammy,
We're happy to hear that the subscription met your needs and was easy to cancel. We recognize that budget constraints can be a challenge for small charities. Thank you for your feedback.
Hello Brian,
We're sorry to hear about your billing matter and understand your sentiments. We would like to help out with this, so please respond to the information request at your earliest convenience. Thank you.
Hello Simon,
We regret to hear about your negative experience, but it is explained and must be agreed upon at the time of sign up that if the membership isn't canceled during the Free Trial period, then it converts into a paid plan (either an annual or monthly, depending on the Free Trial that was selected). It looks like your membership was canceled and refunded, but if there's anything else that we can do to assist you at this point in time, please respond to the information request.
Hi Phil,
We're happy to hear that our web forms were easy to use and provided helpful prompts. We're also glad the download process for your agreement document was simple. Thank you for your positive feedback!
Hi Chris,
We're happy to hear that you had a positive experience with our team! We appreciate your kind words and are grateful for your recognition of our dedication to our customers.
Hello Patrick,
We appreciate you bringing this to our attention. We're sorry to hear about your experience with the unexpected charges after your second free trial. The only way an account and membership can be created is if an email address and/or credit/debit card information is input within our website.
We're happy to look into this matter further, or if you have further questions or concerns, please respond to our information request.