ROCK Insurance Group

Dear The british potato, Thank you for your review, I am sorry you are unhappy with your recent encounter with Rock Insurance. I am sorry to hear that you feel we are a fake company, I can assure you that Rock is a very real travel insurance provider for a number different companies. If you feel that you weren't covered with us then please call us on 01293 855 783 and we will be happy to go over this with you. I have also emailed a copy of your policy to the email address we have on file for you. Once again, please accept my sincere apologies for the inconvenience and any frustration caused. Kind Regards Michelle

Dear Lorraine, Thank you for your review, I am sorry you are unhappy with your recent encounter with Rock Insurance. As I am sure you will appreciate, there are multiple factors that can affect the cost of a travel insurance policy. These include for example the age of a traveller, their medical conditions, the medical treatment costs in the country of travel and the type of policy i.e. economy, standard or premier. Rock is priced competitively within the travel insurance marketplace and we continuously review our products and pricing to ensure that the company remains competitive at all times. We take all feedback regarding our products and services very seriously and thank you for raising your concerns. Your comments will be passed on to the relevant department. Once again, please accept my sincere apologies for the inconvenience and any frustration caused. Kind Regards Michelle