ROKR, a sub-brand of ROBOTIME, is a leading brand in mechanical model kits. Founded in 2017, ROKR brings STEAM principles into building kits that are visually striking and intellectually rewarding. Guided by its motto “To Assemble, To Explore,” ROKR transforms complex ideas into an immersive hands-on experience, offering curious minds a rewarding and relaxing way to build, think, and explore.
Reviewers had a great experience with this company. Customers really love the intricate designs and find assembling the wooden models to be a relaxing, highly engaging, and rewarding hobby. People often mention that the instruction books are very clear and easy to follow, and the customer support team is genuinely helpful whenever unexpected problems arise.
Some reviewers were not happy with the overall quality, noting that certain wooden components are quite fragile and prone to breaking easily during the assembly process. Consumers also mentioned needing extra glue and experiencing difficulty when applying heavy pressure to fit tight pieces together properly.
Made the pinball. That went reasonably well although you can't play on it because everything is too fragile. But after that Marble Night City was a disaster. You have to click the tracks and the pieces are so fragile that everything breaks and cracks. There is already more wood glue than wood on that thing. This is also my last Rokr that I will ever order. Thin wood, very cheaply made and you can see that when you work on it. Maybe take a little less margin and use thicker wood. I feel ripped off. Never buy Rokr. You will be ripped off.
ROKR 回复2025-05-12
We're so sorry to hear there was a problem with your parts. Please head over to https://www.robotimeonline.com/pages/part-replacement. It's easy-peasy to request replacement parts.
M60 revolver doesn’t even shoot rubber band so stupid plus that red that make it so ugly and the ammo magazines you can’t pull out so stupid. Never buying wooden guns from you. 😡🤬
ROKR 回复2025-05-08
Hi! Thank you for your review. We apologize the product is not running well and we can assist you further. Please contact our Customer Service Team at [email protected] with details, we are happy to find a solution for you!
The puzzles are amazing!! However, if i knew it was shipped outside of the US, i would not have purchased it. It takes to long, and there are extra fees that they do not tell you about.
ROKR 回复2025-03-31
We are very sorry for the inconvenience caused to you. We will optimise the website for shopping tips.
Products were very high quality, sadly this has slipped… dark coloured wood splits too easily now and the laser engraved identifiers are so poor as to render them unreadable.
I am on my second Spaceport and this one is a nightmare, if it had been my first I’d have binned it due to the poor quality.
Sad when quality slips this much.
ROKR responds with sorry you were missing parts… where, in my review, does it say I’m missing parts?
It stated the laser engraving of numbers are unreadable, the wood splits. Learn to read.
ROKR 回复2025-03-27
We are very sorry for the inconvenience caused to you，The product planks of the planks delamination problem we will be free for you to replenish the corresponding accessories, I hope you can send the picture details to our mailbox [email protected]
My 60 year old dad is very rarely impressed with any gift he gets.. Well last Christmas I got him 2 ROKR Guns, 1 Small and 1 Large and he LOVED them! I couldn't believe it! He even asked what other items they sell/make.. He wants to try the Marble Runs next. Everything is great quality and the instructions are pretty easy to follow!
ROKR 回复2025-03-18
Thank you very much for your compliments, we will continue to provide better quality products and services.
I was positively surprised by the quality of this product. It is a complex build with lots of pieces, and yet virtually everything worked smoothly. The instructions were often clear and anticipated potential mistakes one would make.
I was afraid of the possible low quality of individual pieces, but that was really not the case. Plastics were sturdy and flexible enough in all places.
It became a shelf piece in my office, and kids enjoy playing with it every so often.
ROKR 回复2025-03-14
Thank you very much for your compliments, we will continue to provide better quality products and services.
I love doing the models, a bit taxing at times but really well made bit of kit. They make great presents after you have made them. Mainly the reply is “ you’ve made that” wow. Put together yes, but great enjoyment to see their faces. So if you like kits/ models you assemble with a little difficulty these are for you.
ROKR 回复2025-03-14
Thank you very much for your compliments, we will continue to provide better quality products and services.
Although I was a little hesitant about ordering from abroad, the communication could have been a little better, the product arrived ok and the puzzle was a delight to put together and the end result was really great to look at
ROKR 回复2025-03-14
Thank you very much for your compliments, we will continue to provide better quality products and services.
Puzzles are well made and labled to make the builds super simple to understand. Got to spend some quality time withe the kids and they enjoyed building and playing with the wooden puzzles
ROKR 回复2025-03-14
Thank you very much for your compliments, we will continue to provide better quality products and services.
This company is a Facebook allowed scam! Ordered two charged but nothing ever came and they keep sending bull notices it was delivered. SCAM period
ROKR 回复2025-02-17
Thank you for taking the time to provide us with your feedback. Due to the uncontrollability of international shipping, shipping time may be affected. We are so sorry for the inconvenience. Our customer service has send you a response regarding to your case. Please check your email :)
Took my money, sent a tracking number that updates once a month and only to tell me they have processed the information, never updated ever since. Rokr came back telling me my shipping information is wrong. I double checked but it is correct. How do i know? Ive been using this address for the past 10 years to buy and ship my items from various countries and online shops.
They asked if i wanted a refund or have my items resent. I had it resent because these were gifts i had to give. so they confirmed my address this time. this was on 20th Jan. Its already 6th Feb and my items are still not shipped. The same reason is given, low inventory. BY THE WAY, i placed my order on 1st Dec 2024 and its still currently on going and they have stopped responding to emails.
I suggest do not order from this website. They select what reviews go on their websites and obviously only pick the good ones.
AVOID THIS WEBSITE!
I have also posted on reddit which includes the full email conversation and details everything. Since this website is clearly not being transparent, I'll share everything so that EVERYONE is aware.
Reddit name: Rokrpuzzles
Post originator: itsntcharlie
Post title: 3 months of waiting, items never arrived.
ROKR 回复2025-02-17
Thank you for taking the time to provide us with your feedback. Due to the uncontrollability of international shipping, shipping time may be affected. We are so sorry for the inconvenience. Our customer service has send you a response regarding to your case. Please check your email :)
Robotime
Rolife
Rokrgeek
UGEARS
Rokr Robotime
Mecrob
Nooktales
Tinycraft