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ROKR

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关于 ROKR

数据更新
网站
rokronline.com
分类
活动与娱乐
所在地
中国
状态
待认证
近 12 个月
69 条评价
差评回复率
85%(22/26 条)
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商家自述

ROKR, a sub-brand of ROBOTIME, is a leading brand in mechanical model kits. Founded in 2017, ROKR brings STEAM principles into building kits that are visually striking and intellectually rewarding. Guided by its motto “To Assemble, To Explore,” ROKR transforms complex ideas into an immersive hands-on experience, offering curious minds a rewarding and relaxing way to build, think, and explore.

以上内容由商家自行提供,未经平台核实。

ROKR靠谱吗?

ROKR(rokronline.com)在 OK.one 的综合评分为 3.9 分(满分 5 分),基于本站收录的 112 条用户评价,属于活动与娱乐分类,口碑一般。21% 的评价为 1 星,差评比例偏高;商家回复了 85% 的差评;评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-25。

评价综述

AI 生成

Reviewers had a great experience with this company. Customers really love the intricate designs and find assembling the wooden models to be a relaxing, highly engaging, and rewarding hobby. People often mention that the instruction books are very clear and easy to follow, and the customer support team is genuinely helpful whenever unexpected problems arise. Some reviewers were not happy with the overall quality, noting that certain wooden components are quite fragile and prone to breaking easily during the assembly process. Consumers also mentioned needing extra glue and experiencing difficulty when applying heavy pressure to fit tight pieces together properly.

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

I was looking forward to assembling the…

I was looking forward to assembling the owl clock. I see everywhere how easy the kits are to assemble. Well, not in my experience. Got to step 5, page 6 and because the illustration is so hard to see, I put A13 and A14 in backwards and fastened with the A15. When I realized they were in wrong, I tríed to take the pieces out and ended up breaking the stems and I can’t even repair with super glue. Boxed everything and planning to trash it.

Not worth it sadly

The details are very cool, potential very high - but the problem is cheap materials. Everything easily breaks at the smallest appliance of force. I've had multiple puzzles from them and now I've had enough. Every core piece (e.g. chair legs or car hood and so on) breaks even before taking it off the wooden panel. How long does it take this company to make better materials and not waste their customer's time and money??

Extremely disappointing - Scam

Extremely disappointing. More than a month after and not only my order isn't delivered, I can't even track it. I ordered a birthday present 5th of December, on the 15/12 I contacted them and they said that the warehouse didn't even process the order yet. On 17/12 they told me once it was processed, it would take 1 or 2 weeks to ship. On 18/12 I received an email saying that the order was processed and that I could track the delivery with a number and link. Today 13/1 and almost 3 weeks later, I can't even track my order because their system says there's no order or delivery with the numbers they provided me with. At this point I am realizing the store is a scam and that I will never receive anything. Not only did I threw money down the drain, but also had no gift for the birthday.

A great Christmas gift

Received the model galleon for Christmas it’s great instructions are clear and you are provided with lots of spare parts especially the smaller parts which are easily lost if you’re not careful ( like me).

ROKR 回复2026-01-09

Thank you so much for your kind feedback! We’re thrilled to hear you’re enjoying the model galleon and that the instructions and spare parts were helpful. Happy building, and have a wonderful day! Best regards,

My husbands on his 4th model and is…

My husbands on his 4th model and is loving it. It can be flimsy and sometimes prone to breaking but nothing a bit of super glue doesn't fix! ROKR are very quick to respond if he has a problem and always happy to help. He's done the space shuttle, London marble drop, Titanic type ship, rocking fisherman now on a cuckoo clock. Thank you for helping a retired man fill his time nicely

ROKR 回复2026-01-09

Thank you so much for sharing your husband’s wonderful experience with us! It’s heartwarming to hear he’s enjoying building our models and that they’re helping keep him happily occupied. We truly appreciate your support and are glad our team could assist whenever needed. Best regards,

VERY FLIMSY

VERY FLIMSY Very disappointed. Just slight pressure.to get pieces to slot in on the Treasure Box and.snap, product unfinishable. Was a 3rd of the way through Wouldn't recommend

ROKR 回复2026-01-09

Hi there, We’re very sorry to hear your Treasure Box kit was so flimsy and pieces snapped during assembly. This is not the quality we want you to experience. Please contact us with your order number so we can arrange a replacement or refund for you. Best regards,

I'm enjoying the product

I'm enjoying the product, but their Sydney team were absolutely fantastic when I enquired about some parts that I had lost. They were really pleasant to deal with and the parts were sent to me with no fuss. I'm very happy to keep buying their products with backup support like this.

ROKR 回复2025-12-05

Thank you for your generous review. It’s wonderful to hear that your issue was addressed successfully. If you ever need more help, our team is always ready.

I have the 3D pinball and the switch…

I have the 3D pinball and the switch for the speaker doesn't work, and I'm not sure if the lights are supposed to flash on and off but they do and I'm not sure if the score sensors are working, and I can't get anyone to answer my txt

ROKR 回复2025-09-24

Hello, thank you for reaching out. We were unable to locate your email details in our records. Could you please send us a video or some images of the issue to our after-sales support email address ([email protected] )? This will help us better assess the problem and provide you with an appropriate solution as quickly as possible.

Cool models

I really love the model I purchased from ROKR. I was a little skeptical buying from an ad on Instagram, but they also sell several of their kits on Amazon, so I was willing to take a leap. Item arrived quickly and had all of the needed parts and tools to complete the project. I had a lot of fun putting together the Velociraptor wooden puzzle and it makes a really cool novelty item. Please read the instructions fully! Some steps are tricky and could have used a video to make the step clearer. All parts were included and some of the smaller or more delicate parts had spares, which I appreciated. I doesn't run as well as I had hoped it would, but there could have been a misstep on my part. I need to review the instructions again.

ROKR 回复2025-09-17

Hello, thank you for recognizing our product! We also truly appreciate your valuable feedback. We’ll keep working on improving the details to provide you with an even better experience.

I ordered a night city marble run

I ordered a night city marble run, Problem step 14 the fixing holes in the plastic parts J1 and J2 did not line up with the wooden parts it was so difficult that my attempts to align the parts resulted in brakage of parts C16 and 18. As you can imagin I was not best pleased, particulary because I had to order replacement parts.

ROKR 回复2025-09-09

Hi , we’re really sorry to hear about the parts quality issue. This isn’t the experience we want for our customers. Please reach out to our support team with your order details and we’ll be glad to arrange replacements or find a solution for you. Thanks for letting us know!

Fix your wrongly sized pieces!

It was fun to make, until I discovered that some of the pieces weren’t the same size or shape as the ones on the instructions. So many things ended up going wrong due to it, and now the whole thing won’t stay together.

ROKR 回复2025-08-29

Hi L.E.A, thank you for sharing your experience with us. We’re truly sorry to hear that some of the pieces didn’t match the instructions and caused frustration with the build. That’s definitely not the experience we want for our customers. We’ve passed your feedback on to our quality team so we can prevent this from happening again. If you could reach out to our support team, we’d be happy to arrange replacement parts or find another solution to make this right for you.

Truly amazing experience and product

Truly amazing experience and product. High quality, to be honest better than I was expecting :) Congrats to the team!

ROKR 回复2025-06-23

Thank you for your kind words! We’re delighted to hear you had a positive experience with our support team. Providing excellent service is at the heart of what we do, and your feedback motivates us to keep improving. Don’t hesitate to reach out if you need anything in the future!

I bought the space marble run sets for…

I bought the space marble run sets for the family to do over Christmas. They were excellent and kept three people busy for days. Out of the kits we were only missing the lubricating wax from 2 of the 3 kits.

ROKR 回复2025-05-19

Thank you for taking the time to provide us with your feedback. We work hard to make sets that everyone can enjoy and your feedback helps us make them even better. We’ll share your comments with our design teams to help with future sets. Thank you

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