企业入驻搜索写评价分类关于
简体中文English
活动与娱乐

ROKR

商家已认领正在收集评价

112 条评价

3.9112 条评价
写评价

关于 ROKR

数据更新
网站
rokronline.com
分类
活动与娱乐
所在地
中国
状态
待认证
近 12 个月
69 条评价
差评回复率
85%(22/26 条)
是 ROKR 的所有者? 免费认领此主页,验证后即可回复客户评价。

商家自述

ROKR, a sub-brand of ROBOTIME, is a leading brand in mechanical model kits. Founded in 2017, ROKR brings STEAM principles into building kits that are visually striking and intellectually rewarding. Guided by its motto “To Assemble, To Explore,” ROKR transforms complex ideas into an immersive hands-on experience, offering curious minds a rewarding and relaxing way to build, think, and explore.

以上内容由商家自行提供,未经平台核实。

ROKR靠谱吗?

ROKR(rokronline.com)在 OK.one 的综合评分为 3.9 分(满分 5 分),基于本站收录的 112 条用户评价,属于活动与娱乐分类,口碑一般。21% 的评价为 1 星,差评比例偏高;商家回复了 85% 的差评;评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-25。

评价综述

AI 生成

Reviewers had a great experience with this company. Customers really love the intricate designs and find assembling the wooden models to be a relaxing, highly engaging, and rewarding hobby. People often mention that the instruction books are very clear and easy to follow, and the customer support team is genuinely helpful whenever unexpected problems arise. Some reviewers were not happy with the overall quality, noting that certain wooden components are quite fragile and prone to breaking easily during the assembly process. Consumers also mentioned needing extra glue and experiencing difficulty when applying heavy pressure to fit tight pieces together properly.

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

Intricate build

Intricate build, but l did find that some of the assemblies could have done differently. Also the latch tabs that held the lift in place were loose and fell out. I had to glue them in place. Otherwise l had fun.

ROKR 回复2026-04-27

We’re grateful for your positive review. Ensuring a good experience for our customers is our priority. If you require additional support regarding assembly, missing pieces, or replacement parts, we’re always here.

Details are awesome but everything…

Details are awesome but everything breaks easily. I may not buy much again.

ROKR 回复2026-04-14

We're sorry to hear the parts break easily despite the great details — that’s not the experience we want you to have. We’ll pass your feedback to our quality team to improve material strength. If you need help with broken pieces, feel free to send us your order number.

I always enjoy my ROKR kits

I always enjoy my ROKR kits. My only problem is I am running out of space to display them. They are always a quality product with everything you need to complete the task. Great for maintaining my fine motor skills.

ROKR 回复2026-04-01

Thank you so much for your kind review! We’re really happy you had a great experience with our support team.

The ordering process was smooth

The ordering process was smooth. The quality of the build was excellent. The finished product works beautifully and is really cool! I plan to order other items as finances allow. Cheers, Tim

ROKR 回复2026-04-01

Thank you for your lovely words! We work hard every day to make sure every customer feels valued and satisfied.

Horrible experience

Horrible experience. The models and condcept seem so cool, but the wood is flimsy and the assembly requires way too much force. While inserting one of the plastic rings on a metal pin, I had to apply so much force that shot through and the metal pin actually PIERCED my thumb. Threw it away.

ROKR 回复2026-04-01

We are utterly horrified and deeply sorry to hear about your painful experience—we can’t apologize enough for this serious safety issue. It’s absolutely unacceptable that the flimsy material and unreasonable assembly force caused you injury when fitting the parts. Your safety and building experience should always come first, and we have clearly failed you here. We fully understand why you had to discard the model after this incident. We will immediately forward your feedback to our engineering and production teams to urgently optimize the part structure, material durability and assembly rationality, to prevent anyone else from getting hurt. Please accept our most sincere apologies again for the harm and terrible experience we’ve caused you. If you need any further communication or compensation regarding this incident, please feel free to contact us anytime. Best regards,

Nice on show nightmare to assemble

My daughter bought me a ST003 Luminous Globe for Christmas,very flimsy material breaks very easy assembly instructions very poor,you can access a video which shows a different method to instructions,in short after numerous attempts to assemble and numerous of parts breaking have given up,all look very nice on display but a nightmare to assemble (Have so far emailed ROKR twice and awaiting further response)Still awaiting response refused point blank to replace did not order direct from them bought at a shop (so take it back😡😡)not much hope there as daughter bought October for Xmas present

ROKR 回复2026-02-28

We’re very sorry your ST003 Luminous Globe has been such a frustrating experience. We understand how disappointing it is when parts break easily and instructions are unclear, especially after you’ve tried assembling it many times. We apologize for the slow response and we’ll look into your case right away to help you.

ROKR Dream Mechanics

By Chance I found the world of ROKR. I ordered the Dream Gift machine and had a lot of fun. At the end the result was amazing. A lot of details you can discover When the construction is finished. New Order was placed immediately. Dream Coffee Bar. Order and shipping was very easy. Now a new built up challenge ist waiting. Thanks to Rokr.

ROKR 回复2026-02-28

Your feedback is very important to us! Thank you for supporting our small but hardworking team.

Disappointed by Rokr. Need a refund

I ordered a product from ROKR (rokronline.com) for $85. (order number ROKR99736 Electric Gramophone) The website clearly states a 5–10 day delivery timeframe. It has now been over 11 days since payment, and I have not received any tracking number, shipping confirmation, or dispatch date. I contacted customer support multiple times. The only response I received was a generic message mentioning “system issues” and “stock discrepancies,” without any proof that the order was shipped. At this point, the lack of transparency and failure to meet the stated delivery terms is very disappointing. Taking payment immediately but not providing shipment details or clear timelines is unacceptable. I am still waiting for either a valid tracking number or a full refund.

ROKR 回复2026-02-28

We sincerely apologize for the delay and the poor experience with your order ROKR99736. We will urgently check your order and provide a valid tracking number or full refund as soon as possible.

Great company love their kits

I have 4 ROKR kits and have never had a problem. Some tiny parts easily break, which is totally understandable when you see them, but the kits always carry extra of those. Everything has always lined up okay and not had any problems with the kits except for my bad which have eventually found where I have gone wrong and put right. If I had any suggestion I would suggest the back of the wooden pieces was coloured - maybe a brown or whatever as I really don't like seeing bare wood on a coloured kit. Am doing cuckoo clock at the moment and have coloured the backs dark brown and made sure all the edges are coloured once the snags are filed off. it looks so much nicer with no bare wood. Just a suggestion. I have the latest coffee factory kit on order that will look great next to the Christmas Gift Factory. Maybe ROKR occasionally post on your facebook page asking for suggestions and see what people come up with. You do great products.

大家还看了