Rugs Direct（rugs-direct.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 202 条用户评价，属于家居与园艺分类，口碑良好。78% 的评价为 4 星及以上，15% 为 1 星；商家回复了 97% 的差评。数据最后更新于 2026-08-10。
与我交谈的每一位代表都为我提供了很大的帮助并及时回复。
Hello, We are so pleased to hear that our team provided you with great assistance and responded in a timely manner. Thank you for sharing your positive experience! The Rugs Direct Team
我喜欢我的户外地毯，而且我为它付出了合理的价格。 但是，我在使用 Rugs Direct 时遇到了一些问题。 1. 他们不断发送有关订单更新的电子邮件。当您点击“查看订单”时，您必须返回输入购买编号。这很让人恼火。 2. 订单没有任何更新，但几乎每天都会发送同样的电子邮件。 3.建议在地毯下使用的户外垫在网站上没有清晰的图像，因此很难判断。不管怎样，我还是订购了它，但我收到的是一个看起来很便宜的大塑料垫，我确信它很耐用并且可以防止滑倒。我本来可以在其他地方以更优惠的价格买到它，因为它的价格与地毯差不多。我确信它会很好，但我希望他们对质量和材料更加透明。 4. 虽然我提前几周收到了户外垫，但收到地毯本身却花了很长时间，而且交货日期不断变化。 总之，我喜欢我的地毯，并且我能够仅用剪刀将地毯垫切成精确的形状。 Rugs Direct 需要减少自动发送电子邮件的数量，尤其是在没有什么可报告的情况下。此外，当您单击提供的链接查看订单时，它会自动将您带到订单，而无需您输入订单号。
Hello, We appreciate you taking the time to share your detailed feedback with us. We are glad to hear you are pleased with your outdoor rug and that you found the price fair. We understand your frustration regarding the frequent email updates and the need to re-enter your order number. We are actively looking into ways to streamline our order tracking process to make it more convenient for our customers. We also acknowledge your concerns about the clarity of the rug pad image and the material received. We are reviewing our product descriptions and imagery to ensure greater transparency for all items. We also recognize the extended delivery time for your rug and the changing delivery dates, and we are working to improve the accuracy of our shipping estimates. Your insights are invaluable as we strive to enhance our customer experience. The Rugs Direct Team
地毯颜色与描述有很大不同。我希望在购买之前阅读更多评论，因为许多其他人也有类似的抱怨。服务很好，但很恼火的是我必须支付 58 美元才能退货。当审稿人提出类似的评论时，也许可以更改您的描述。由于退货费用，不会再次从 RugsDirect 订购。
Hello, I am truly sorry to hear that the carpet color was not as expected and that you incurred a return fee. I understand your frustration, and I apologize for any inconvenience this has caused. Your feedback about the color description and return policy is very important to us, and we will certainly take it into consideration as we continuously strive to improve our customer experience. The Rugs Direct Team
地毯有缺陷。 它疯狂地脱落。 客服表示，脱落量“正常”，没有看到任何图片，甚至没有要求拍照。 他们拒绝为这张明显有缺陷的地毯支付退货运费，我认为这是他们做生意的常规方式。 他们最好的做法就是给我退货运费的小幅折扣。我永远不会与这家公司做生意。
Hello, We are truly sorry to hear about your disappointing experience with the rug and our customer service. We understand your frustration regarding the shedding and the return shipping policy. Your feedback is important, and we are reviewing our processes to ensure a better customer experience. The Rugs Direct Team
订购了 2 块相同的地毯，只有 1 块已发货，另一块已延期交货。 问题是我们购买的目的是一致的装饰，我们必须支付额外的费用才能运出该国，并与托运人支付最低的货运代理和仓库费用。 如果前端知道的话，我们会选择一个替代选项。
Hello, We sincerely apologize for the inconvenience and frustration caused by the split shipment of your rug order, especially given your need for consistent decorating and the additional international shipping complexities. We understand how important it is to have all items delivered together, and we regret that this was not communicated upfront. We are truly sorry this situation has created extra costs and difficulties for you. The Rugs Direct Team
地毯直到今天才到达。您在交付之前要求进行审查。
Hello, We appreciate your feedback regarding the timing of our review request. We are reviewing our process. The Rugs Direct Team
我喜欢这张地毯。它绝对适合我的空间。毛绒和漂亮的颜色。它来得很快。我很高兴
Hello, We're so happy to hear you love your rug and that it's perfect for your space! We're also pleased that you found it plush with great colors and that it arrived quickly. The Rugs Direct Team
其中一个样品地毯在几个地方没有编织，沿着小样品的长度，只有朝上的一面裸露的背衬。你们寄出质量那么差的样品真是太奇怪了。
Hello, We are truly sorry to hear about the poor quality of the rug sample you received, with missing weave in several places. We understand your disappointment and appreciate you bringing this to our attention. The Rugs Direct Team
地毯很快就到了，非常适合房间。
Hello, We're so happy to hear that your rug arrived quickly and fits perfectly in your room! We appreciate you sharing your positive experience with us. The Rugs Direct Team
地毯质量很好。很快就收到了。
Hello, We're happy to hear you're pleased with the rug's quality and our quick delivery! We appreciate your positive feedback. The Rugs Direct Team
价格优惠，运输速度快。 由于等待新公寓，尚未开业，敬请期待。
Hello, We're so glad to hear you appreciate our pricing and fast shipping! We hope you enjoy your new item in your new apartment. The Rugs Direct Team
我花了很长时间才找到完美的地毯。就是这样。它缺货了一个多月，但绝对值得等待。谢谢。
Hello, We are so happy to hear that you found the perfect rug and that it was worth the wait! We appreciate your patience and your kind words. The Rugs Direct Team
质量好。看起来很棒！
Hello, We are so pleased to hear that you are happy with the quality and appearance of your recent purchase. Thank you for your wonderful feedback! The Rugs Direct Team
地毯很快就到了，价格合理，而且与订购的完全一致。实物看起来和网上一样好！
Hello, We're so happy to hear that your rug arrived quickly, was a good price, and looks just as great in person as it did online! The Rugs Direct Team
地毯准时到达且状况良好。 我对质量很满意。
Hello, We're so pleased to hear that your rugs arrived on time and in perfect condition! We're also glad you are happy with the quality. The Rugs Direct Team
订购快速简便。 产品比其他网站便宜。按承诺交货。
Hello, We're so happy to hear that ordering was quick and easy for you! We appreciate you noting that our product was less expensive and that delivery was as promised. The Rugs Direct Team
这些地毯的质量非常好。我印象深刻，会再次从这家公司购买。我还可以将地毯垫与竞争对手进行比较，并相信这是比rugs.com 质量更好的垫。
Hello, We're so happy to hear that you're impressed with the quality of our rugs and rug pads! It's wonderful to know you'd consider buying from us again. The Rugs Direct Team
地毯交付得非常快而且看起来很漂亮。对我的购买非常满意！
Hello, We're so happy to hear that your rug was delivered quickly and that you find it beautiful! We appreciate your positive feedback and are delighted you are happy with your purchase. The Rugs Direct Team
交货快捷 地毯看起来像网上的图片 价格优惠
Hello, We're so happy to hear that your rugs arrived quickly and that they met your expectations based on the online images, all at good prices! The Rugs Direct Team
Hello, We're so happy you were pleased with the beautiful quality and the speed of your delivery. We appreciate your positive feedback! The Rugs Direct Team
共 202 条符合条件的评价