SAGUARO

Thank you for your feedback—we truly value the two issues you’ve raised. Regarding the insole slipping, we understand how much this can affect comfort, and we’ll share this with our product team to improve insole fixation in future versions. As for insufficient breathability leading to sweaty feet, we’ve taken note of this as well, since it does impact daily wear comfort. Your input will be factored into our material selection improvements moving forward. We sincerely appreciate your honest feedback—it helps us keep getting better. 🙏

Thank you for your feedback—we’re very sorry to hear that you still haven’t received your order. After checking our system records, we found that our support team had previously reached out to inform you about the shipping delay. However, we haven’t yet received a clear response from you regarding whether you’d prefer a replacement shipment or a refund, so we were unable to proceed with the next steps. To resolve this as quickly as possible, our customer service team will contact you again shortly to confirm your preferred solution. At that time, please let us know whether you’d like us to resend your order or issue a refund—we’ll arrange it immediately either way. Once again, we sincerely apologize for this unpleasant experience and truly appreciate your patience and understanding. 🙏

Thank you for your patience; we are very sorry for the inconvenience caused. We have checked the system records; the first order shows that USPS has successfully delivered it, whilst the second order is currently in transit. If you have not received the parcel for the first order, we suggest you check your letterbox first, as USPS indicates it has been left there. If you still cannot find it, please feel free to contact us at any time; we will investigate the matter immediately and resolve the issue for you. We apologise once again for this unpleasant experience and thank you for your understanding! 🙏

Thank you for your honest feedback. We are very sorry that the quality of these shoes has disappointed you so much. The fact that the actual product does not match the images, the materials are of poor quality, and there are even issues with the glue coming apart—this is indeed completely below our expected standards, and we sincerely apologise for this. Regarding your mention of our approach of ‘issuing a refund without requiring a return’, we understand that this may have given you the impression that we do not take quality seriously enough. However, in fact, precisely because we have confirmed that this is a product quality issue, we believe that such shoes should not be returned for resale, nor should you have to spend any further time or effort dealing with return postage costs. We chose to issue a direct refund and leave the matter to you in the hope of minimising any inconvenience to you. Of course, we also realise that, regardless of the reason, this experience has been deeply unpleasant. We have taken detailed note of your feedback and will pass it on to our quality control team to strengthen quality checks in future production and ensure that similar issues do not occur again. Once again, we apologise for this poor experience. Thank you for sharing your honest feedback with us; it will help us to improve. 🙏