Sand Cloud（sandcloud.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 104 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：47% 给出 4 星及以上，同时 39% 打了 1 星；商家回复了 26% 的差评。数据最后更新于 2026-08-10。
从未收到我的货物，他们也从未回复我的电子邮件。
Hi Shade, Thank you for your feedback, and we're truly sorry to hear about your experience. We completely understand how frustrating it is to not receive your order or the support you expected. We've sent you an email to discuss this further and get this resolved for you as quickly as possible. – Sand Cloud Team
这是我买过的最好的浴巾和沙滩巾。它们柔软且干燥快。
我喜欢沙滩巾，但不喜欢 XL 号浴巾。沐浴后很难擦干。它们不具有吸水性。它们对我来说太大了。我后悔购买了它们并且不推荐它们。手巾没问题。
Hi Cindy, Thank you for your thoughtful feedback. We're so glad to hear you love the beach towel and that the hand towels worked well for you. We're sorry to hear the XL bath towels didn't meet your expectations in terms of size and absorbency. We truly value your feedback and have shared it with our team for future improvements. We've also sent you an email to connect further and see how we can make this right. – Sand Cloud Team
对产品感到失望，对漫长的等待交货感到失望。我再也不会从这家公司订购了。
Hi Mary, Thank you for your feedback, and we're truly sorry to hear that your experience didn't meet your expectations. We completely understand your disappointment with both the product and the delivery time. We've sent you an email to discuss this further and see how we can make this right for you. – Sand Cloud Team
我于 6 月 1 日在 Sand Cloud 下了订单 - 一直在跟踪订单，大约花了 2 周时间才显示发货。 航运公司现在说应该在 6 月 22 日到达（已经过去了）——跟踪显示由于天气原因造成延误。 我给客户服务留下了电子邮件，但没有回复。 今天我给客服打了电话。 没有人回答，我就留言了。 我不太乐观会接到回电。 真是令人失望的经历。
Hey Liza, Thank you for sharing your honest feedback, and we sincerely apologize for the recent experience you had. At the moment, the review platform only provides us with the review comment and the profile name used when posting the review. Unfortunately, with these limited details, we are currently unable to confidently locate the exact order associated with your case. While we may find customer profiles with similar names, we do not want to mistakenly contact the wrong customer or access an unrelated order. To better assist you, we kindly ask that you either: • Reply directly to this review with your order number, purchase email address, and the product ordered, or • Email our customer service team at [email protected] with those same details so we can investigate the matter further • You may also contact our live chat support through our website for additional assistance If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team so we can properly follow up and prioritize your case. Once we receive the additional information, we will gladly investigate the matter further and do everything possible to ensure your concerns are properly resolved and your satisfaction is met. Thank you for your patience, and we truly look forward to assisting you further.
交货时间短，产品很棒
客户服务真的很差。 回复速度慢，而且当你最终得到回复时，投诉似乎没有被完全阅读。 直到我打电话给一家零售店并与经理交谈后，我才感到满意，他非常乐于助人。 但我不会再在网上订购了。 据我所见，这也是其他人的经历。
Hi Susan, Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We completely understand your frustration with the delays and communication, and this is not the level of service we strive to provide. We've sent you an email to discuss this further. We truly appreciate the opportunity to learn from your experience and make things right. – Sand Cloud Team
我对封面感到非常满意，我会再次与您一起购物。 你们的产品给我留下了深刻的印象；我喜欢浏览你的网站。 优质的产品和非常酷的产品。创新纺织品和材料。
我收到的一些毛巾已损坏，该公司在几周内没有做出回应并提出解决方案。非常失望。
Hi Kersten, Thank you for your feedback, and we're truly sorry to hear about your experience. We completely understand how disappointing it must be to receive damaged towels and then experience a delay in getting support. We've sent you an email to discuss this further and get this resolved for you as quickly as possible. – Sand Cloud Team
喜欢我的新沙滩巾！我有很多，我也经常订购它们作为礼物！
为我自己订购了一件，为我女儿订购了另一件，用于我们一年一度的海滩度假，我们喜欢它们
我订了一件罩衫，结果送了一条毛巾。我多次通过电子邮件联系Sand Cloud，但没有得到回复。我在他们的 FB 页面上标记了他们，最后收到了一封电子邮件。我用所要求的信息回复了它。两周后我还没有收到答复。
高品质的产品。非常漂亮、色彩缤纷，喜欢大尺寸的浴巾和沙滩巾。
喜欢我买的沙滩罩。在网站上看了一会儿决定买哪一个，并没有失望。它质量上乘，无论是湿的还是干的泳衣，感觉都很棒。第一次佩戴就收到了好评。 与其他可用的遮盖物相比，这是一种独特的遮盖物。推荐这个。
无法评价您的商品，因为我从未收到过。已就此问题与您联系两次，除了标准回复（将在 24-48 小时内回复您）外，我没有收到任何消息！请求退款并且您可以保留我的购买！
Hi Martha, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and sincerely apologize for the delays, the lack of communication, and the incorrect order update you received. We've reviewed your case and have reached out to you via email. We've now processed a full refund for your order and have also provided an additional goodwill gesture as part of our apology. We'd appreciate the opportunity to discuss this further, so please kindly respond to the email we sent if you have any questions or need any additional assistance. We'll be happy to help. Thank you again for your patience and for giving us the opportunity to make things right. — Sand Cloud Team
我订购了一件遮盖物，被告知它将在 26 年 6 月 7 日到达这里，差不多一个月后了，但还没有到达。我已经两次联系公司，但没有收到任何消息。 我永远不会再从他们那里订购，根本没有客户服务。
Hi Debra, Thank you for your feedback, and we're truly sorry for the delay with your order and the lack of communication. We completely understand how frustrating this must have been, and this is not the experience we want for our customers. We've sent you an email to discuss this further and get this resolved for you as quickly as possible. – Sand Cloud Team
我已经五次写信给你们，告诉你们我的购买不起作用。我很小，它对我来说太大了。没有人回应，我也没有得到退款，但我仍然拥有产品，所以我对你们公司感到非常沮丧。
Hi Laura, Thank you for your feedback, and we're truly sorry to hear about your experience. We completely understand how frustrating it must have been to reach out multiple times without receiving the support you expected. We've sent you an email to discuss this further and work with you on a resolution. We truly appreciate the opportunity to make this right. – Sand Cloud Team
从未收到我的产品，并且向该公司发送的多封电子邮件也没有得到答复。
我从 Sand Cloud 购买了一件 Kirtan 长袍，我很喜欢它。 我为我的女儿订购了同样的款式，但尺寸完全不同——对于人类女性来说太窄了。 我在线申请退货，已收到，但当我尝试打印退货标签时，我收到一条错误消息，要求我联系客户服务。 近 4 周后，我向客户服务部发送了几封电子邮件，但没有收到任何回复。 他们没有提供其他联系信息，当我尝试再次发起退货时，网站说它已被退回。 我别无选择，只能向我的信用卡公司提出争议。 我还是想把东西寄回去！
绝对喜欢土耳其毛巾，非常柔软，可以轻松去除海滩沙子！
共 104 条符合条件的评价