SCUF Gaming

Hello Kale, Thank you for your review. We're sorry to hear that you're having issues with your controller, this is never something we want to happen!  We provide a one-year warranty for all new controllers purchased from our site or from partnered retailers, our team is always ready to help with any in warranty issue you may have! Unfortunately, there is no order number attached to your review so we're unable to look into this further.  For direct assistance with your order, please contact our Customer Care team using our chat widget, create a ticket, and someone will get back to you as soon as possible. Best regards, Scuf Gaming

Hello, We are terribly sorry to hear that you are dealing with stick drift on your controller. This is not ideal, and we can understand the frustration that comes with it. In order to properly assist you with resolving this matter, kindly create a support ticket on our website so that one of our customer service agents can help you with replacing your controller. We would love to help you in any way that we can!  Thank you.

Hello Iris, Thank you for taking the time to leave us with your feedback. I would like to apologize for the inconvenience you have experienced with your controller so far. Stick drift can be very frustrating, and we would like to offer our support to resolve this matter.  After reviewing your situation, I can see how the lack of support for international repairs can be an obstacle in resolving issues with your controller. Unfortunately, everything that you mentioned is indeed true.  - We do not have specific parts available to send out to our end users - For the issue you were dealing with specifically - there would be no troubleshooting that we could offer as only an RMA replacement would be the solution - We do not offer shipping to Chile directly due to shipping restrictions Since both orders are no longer covered under warranty, we would not be able to assist on the matter. We do apologize for the inconvenience you have experienced. If you would like further clarification - kindly create a support ticket here, and we can assist you further: https://customercare.scufgaming.com/hc/en-us/articles/360048414132-Contact-Us-Email-and-Social-Media. Thank you.

Hello Mynor, We are terribly sorry to hear that your order is currently stuck in customs, and that you are having trouble reaching an agent for support. SCUF offers two methods of customer support: via social messaging on Reddit and X, as well as creating a support ticket on our website (more information can be found here: https://customercare.scufgaming.com/hc/en-us/articles/360048414132-Contact-Us-Email-and-Social-Media). We have live agents taking chats from the hours of 10a - 4p EST, and we also have a ticketing service as well that our agents monitor daily.  Regarding your customs delay - please note that the clearance can take up to 7 business days and is a completely normal process. If your package has not moved in 7 days, it does not necessarily mean that there is an issue with it. There are several possible reasons why a package might be held up in customs, but the main reason is the high volume. Please note that we have no power over these delays and we cannot contact customs. However, we would like to assure you that if there is any other problem with your package such as a missing document, the carrier will let us know as soon as they can. If you have any further questions or concerns, please feel free to reach out via chat or support ticket, and an agent will assist you further.  Thank you and we apologize again for the inconvenience.

Good afternoon, Thanks for your feedback — we’re happy to clarify the pricing difference. The GBP price includes VAT (20%) and the currency conversion, whereas the USD price does not include sales tax. Any applicable sales tax is added at checkout for USD purchases, which is why the starting prices appear different. If you remove the 20% VAT from the GBP price and then convert it to USD, you’ll see that the prices are actually very similar. We also don’t use dynamic currency conversion, as we prefer to keep pricing clean and transparent in each market rather than displaying constantly fluctuating amounts. We hope this clears things up, and please feel free to reach out to our support team if you have any further questions.  Best regards, Scuf Gaming

Hello Dewy, Thank you for your review. We're sorry to hear that you're having issues with your controller, our team is always happy to help anyway we can!  We are happy to see that you have been in contact with our support team who is actively assisting you on this matter. For direct assistance with your order, please reply to our Customer Care team using your open ticket and someone will get back to you as soon as possible. Best regards, Scuf Gaming

Hello Chaz, Thank you for your review. We're sorry to hear that you're having issues with placing your order. We are happy to say we do offer customization options for the Valor Pro on our site. Simply go to the "Controllers" section, under "Xbox" there is an option marked as "Valor Pro Custom". If you click that it will take you to the customizer for that controller series.  For direct assistance, please contact our Customer Care team using our chat widget, create a ticket, and someone will get back to you as soon as possible. Best regards, Scuf Gaming

Hello, Thank you for your review. We're sorry to hear that you may be having issues with your controller, our team would be happy to take a look at the matter for you! Unfortunately, there is no order number attached to your review so we're unable to look into this further. For direct assistance with your order, please contact our Customer Care team using our chat widget, create a ticket, and someone will get back to you as soon as possible. Best regards, Scuf Gaming

Hello Pablo, Thank you for your review. We're sorry to hear that you haven't received your controller. Unfortunately, there is no order number attached to your review so we're unable to look into this further. For direct assistance with your order, please contact our Customer Care team using our chat widget, create a ticket, and someone will get back to you as soon as possible. Please be note that, unfortunately, we do not have control over customs delays. However, we want to assure you that we are actively coordinating with carries to resolve any ongoing issues. Best regards, Scuf Gaming