SCUF Gaming

I brought a controller it and it stop…

I brought a controller and it stop working after a month and it costed 80£ and controllers I got for around a quarter of the price lasted way longer

My issue was that I accidentally purchased the wrong face plates

My issue was that I accidentally ordered the wrong face plates, I didn't realize that my controller was discontinued. My agent was able to help me locate this problem and directed me towards the process for getting a refund so they did pretty darn good in my opinion!

brilliant customer service

brilliant customer service, helped me from minute 1 right to the end

Scuf Griselda was very helpful

Scuf Griselda was very helpful. Quickly got what I needed emailed to be and understands the concerns and has began the process and helping me get it all right! Thanks Griselda!

The person I spoke was amazing and…

The person I spoke was amazing and helped me out

I got with a agent quick and help

First experience with stick drift

Bought one at the end of December and it didnt last a year before it got stick drift. It was my absolute favorite controller before that. I love the mouse buttons but the stick drift killed it for me. Ive never had a controller stick drift on me before. Whenever im at bestbuy I make sure to warn people looking at them that these controllers are crap. Stick with the ol reliable cheap options.

Premium Price, Disappointing Reliability

I spent $443.26 on a custom SCUF Reflex because I believed I was buying a premium controller that would last. Unfortunately, I have had multiple hardware problems throughout my ownership. The original controller required repairs and eventually an RMA replacement. SCUF did replace it with another controller with my customizations, which I appreciated, but roughly a year later that replacement developed extreme stick drift. It is now basically unusable — it moves through menus on its own and makes my character spin in circles in Call of Duty without me touching the stick. I contacted SCUF again and explained the history. Their first response was to offer me a 20% discount toward buying another controller. After I asked for the case to be reviewed by a senior agent, I was told the original 2023 purchase was out of warranty and offered a 15% discount instead — which was actually worse than the offer I had already received. I explained that my issue was not simply that an old controller eventually failed. My issue is that I spent over $440 specifically because I expected premium durability, yet I have dealt with repeated problems, repairs, a replacement, and now another major failure. I asked whether they could consider a one-time repair, discounted repair, or another meaningful resolution. I never received a response to that message. I understand warranties have limits, and I was not expecting unlimited free replacements. But when someone spends this much on a controller, I think it is reasonable to expect better long-term reliability and better support when there is a documented history of repeated failures. I loved the feel and customization of my SCUF, which is what makes this experience so disappointing. At this point, though, I have a hard time justifying spending hundreds of dollars on another one.

My initial SCUF Valor Pro Wireless…

My initial SCUF Valor Pro Wireless controller for Xbox was replaced under warranty without much hassle. The replacement controller worked like a dream for about a week until the USB wireless dongle malfunctioned overnight. While this is a big hassle, I was able to chat with a very helpful agent SCUF Griselda who sorted out a replacement straight away.

Good support and perfect products

I bought a scuf instinct pro a couple…

I bought a scuf instinct pro a couple years back and the back button snapped off of it after 13 months of use. I kept super gluing it on and eventually it wouldn’t stay so I purchased another one in December of last year. It had really bad stick drift after a month, when I play battlefield I had to put deadzone at 12. I finally decided to reach out to their support and they were very good. They agreed to send me a new controller without me having to send my other one back well, I’m still supposed to send the other one back but I got the new one first. Immediately plugged it in, and it had stick drift out of the box. It wasn’t as bad. Still had to set BF6 deadzones to 4.

Replaced my controller when it broke

Scuf Griselda was great in helping me…

Scuf Griselda was great in helping me with a link that wasn’t working for a replacement part.

Customer service

Customer service, support, responses, and patience.

sent me a correct thumbstick

sent me a correct thumbstick, no questions asked. Awesome customer service..

I worked with Griselda and she was…

I worked with Griselda and she was patient and understanding! Gave me the rundown on the delivery for my scuf controller and provided a hint that the package was left near the garage. USPS never does that and I looked more closely and found my package inside of a container lol GIVE GRISELDA A RAISE!

An order was not delivered in time

DO NOT BUY ANYTHING THERE. CHECK A FEEDBACKS WITH 5 STARS. ALL OF THEM APPEARED AFTER 1 STARS FEEDBACKS. Customer support is absolutely useless. For clarification: 1. An order was placed and paid on 7th of July especially for kids birthday on 19th of July. 2. Next day a parcel was dispatched. Delivery shoud be carried out by UPS service. 11-15th of July was mentioned as delivery date. 3. 11th of July a parcel arrived at warehouse Valencia, Spain ( destination city ) 4. It was last update of delivery status of parcel. 5. On 13th of July Scuf support ( operator Tabby ) was informed regarding s delivery issue. It was mentioned that a contrioller was ordered for kids birthday which will take place on 19th of July. 6. Next 5 days were spent by Scuf support for nothing. Simply messaging, chatting and raising of some investigation. 7. Of cause, birthday was ruined completely. 8. Currently on 22st of July i still out of delivery. 9. Today i was informed that shipping can be done only upon fabrication of new controller only and there is no info how much time it will take. For info i ordered an ordinary SCUF Omega Steel Gray. I asked for refund and will proceed with fraud report. Presently it seems that there was no item in stock at all and nothing was dispatched.

I had a person named Scuf Griselda

I had a person named Scuf Griselda. They helped me find my RMA ticket and my custom controller when it was being shipped back to me, they were superrrr helpful and I emphasize super because they were so super helpful and very easy to understand!

I had a guy named Toby

I had a guy named Toby, he was friendly and kind, unfortunately he wasn’t able to help me but it was a pleasant experience

warranty and customer support

I submitted a warranty claim for the instinct wireless controller for having severe stick drift after about 6 months of light use. (weekend gamer). i understand weird things can happen, so i submitted a claim and had some questions since its my first time and i used the AI chat support and it didnt answer all of my questions so i requested to chat with a live agent and i was paired with Scuf Griselda and she was very helpful and answered all of my questions and concerns. the 5 star is mainly for the customer support i had with Griselda. the product is to be determined but i noticed that the newer model controllers are starting to have the TMR thumbsticks, so hopefully the stick drift issues will go away.