SCUF Gaming (scufgaming.com) has a 3.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 65% of negative reviews. Last updated 2026-08-10.
My order was expected to ship out on 7/1. I decided to contact support to see if they would get me an update. Luckily Lillian G. got my order to finally ship and I'll finally be getting it in a matter of days. Thanks to her sense of urgency and care that you sometimes feel you rarely get when it comes to support, I had my issue resolved. Thanks again, Lillian.
They just were there to answer every question, Scuf Griselda is the best Ty so much
Griselda went above and beyond to help me, truly great customer service!
Griselda was very helpful and did her best to assist me with my issue
Scuf NICK was super super helpful and helped me find the email I used super fast. Great experience!
Had the controller for less than a month and it got awful stick drift, the port broke, and the headphone jack didn’t work either. Absolutely terrible controllers, do not buy.
Do not buy from Scuff they keep changing their damn shipping dates and im unable to even look were my package is located its so annoying i was suppose to get it as a gift for a friend now i have to wait another week or even longer.
bought this a long time ago around march of 2021 I think, would have to go to my emails to confirm, I'm writing this cause I just found this control catching dust for 5 years doing nothing since this problem. Within the month I bought the controller I got stick drift, annoyed I had to try to submit a ticket for support to get this remedied the whole process was pretty tedious and time consuming with little help so I just gave up and have wasted money on this "great controller" and its just sitting catching dust I wouldn't recommend spending a lot of money on a customized controller if its just going the brick itself within months
scuf griselda got me a replacement in a fast and timely matter, amazing customer service
That’s to Scuf Griselda to get me sorted quick and easy with a refund and helped me order the correct part I needed 👍
I purchased an Omega sometime late june, I believe the 22nd, payed for expedited shipping (arrival date 06/26/26), it is now the second of July and i’ve been told there is nothing they can do, granted they refunded my expedited shipping and offered a free pair of joystick grips, i’d still like to see trustworthy delivery processes after spending $200 on a controller of all things. I understand quality, but what does quality mean if I never receive the controller. I still have bare minimum a week before the controller will be built, and assuming they actually build it in a week, they will honor the expedited shipping. would really like to at least receive notice that my controller is gonna be late so I don’t have to reach out to get my money back on expedited shipping. at this point, heavily considering refunding my controller, as the delivery process blows, and a pair of grips and my money back for expedited shipping doesn’t make up for my $200 purchase not arriving for a month or more.
I am now on my 3rd scuf impact controller in 2 years. Yes, my THIRD CONTROLLER IN 2 YEARS. When you first unbox this controller, it feels and responds like no other controller and is phenomenal at first. But don’t let that honeymoon phase fool you, in 3-4 months time you will inevitably get stick drift. No matter how well I take care of my controllers they ultimately end up the same way, with irritating stick drift that makes you question why you purchased your controller in the first place. My first pair had it, the replacement for it had it, and now after 4 months my newest one that I’ve purchased has it. If you plan on looking for a new high end controller, DO NOT waste your time with Scuf. I don’t even think I want to use my warranty at this point because I know that the replacement will inevitably fall victim to the same issue. Funnily enough my stock PS5 controller which is 5 YEARS OLD, hasn’t faltered in the slightest through extensive use. Just goes to show that Scuf controllers are overpriced inferior pieces of junk. Please save yourself the time and frustration and buy something else.
Great customer service from Nick. Very fast replies
Bought the new scuf omega controller and its now only just been a month today of using it (extremely heavy use 10+ hours most days) But im already getting double click issues, Ive tried updating the firmware and everything the x button keeps double clicking
Hello, Thank you for your review, and we are very sorry to hear about your experience. We always strive to provide excellent service, so we take feedback like this seriously. Unfortunately, we are unable to locate an order under your name with the details provided. We would love the chance to look into this and make things right. Please feel free to contact us at any time via the support page on our website, our team will be happy to help you!
DO NOT BUY Had a buddy of mine spend almost $300 on his controller and not even a month of owning the controller and it just randomly stops working during a game, he sent the controller in to get a new one to surprise no response or updates on when the replacement is coming in. He decided to email them again yesterday and now all of a sudden it’s coming in tomorrow, insane how that’s what they decide do to their customers NOTE: my buddy has been waiting a month a half for this replacement he’s been waiting longer on the controller than actually owning it and using it Edit: the reply saying that you proactively reached out when that’s BS my friend had to reach out multiple times yall never did anything stop lying
Hi Jacob, We sincerely apologize for the delay your friend experienced during the replacement process. We understand the frustration caused by this timeline. Please be assured that we had proactively contacted the customers directly via email to provide the necessary updates and resolution. Best regards, Scuf Gaming
Scuf Griselda was exceptional and very courteous and helpful. Great customer service! Thank you.
I always get great results from scuf never had any problems with warranty new controllers .
Very professional, great if you have any questions don’t glide of topic 👌
Tabby helped me get the right controller and with the warranty. The best customer experience!! I have been a loyal Scuf since 2020!!
Do NOT. I repeat, DO NOT BUY FROM SCUF. I ordered the Scuf omega on the June 5th. They’re NOT prebuilt as advertised. They build them THEN send it out. My order didn’t go out until the 16th!!! It was supposed to be delivered to me on the 18th, was delayed in the facility DOWN THE STREET FROM ME (UPS wouldn’t let me come just pick it up), it was supposed to go out on the 19th, the supervisor at the facility informed me it wasn’t even on the truck. Here we are on the 20th…STILL NO CONTROLLER AND IT HAS BEEN MARKED AS DELIVERED. I CHECKED EVERYWHERE!!!! Still no controller. I live on the beach (Miami Beach). Per the SHOP app, it says it's in NORTH MIAMI! It’s saying that it was “successful delivered” to me and the proof is a Dock…FOR AMAZON!!!! $240 Dollars Down the Drain in an economy that’s being Bled Dry! This has been the WORST EXPERIENCE I'VE EVER HAD WITH A COMPANY!!! I'M NOW in the process of starting to file a complaint to AT THE VERY LEAST, get my money back, because I’m sure as hell not getting the Omega I paid for. Do yourself a favor and STAY FAR AWAY FROM SCUF!!!!!! If you need proof: my Order number is #S750232!
Hi Cecil, We are sincerely sorry to hear about your lost order, and we understand the frustration this has caused. After reviewing your account, we can confirm that a refund was issued to you on June 23rd. Depending on your banking institution's processing times, the funds should appear in your account shortly. Best regards, Scuf Gaming
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