SCUF Gaming

horrible RMA experience

bought the H150i Elite Capellix XT a while ago (within warranty) and then it just stopped working. I go to try and contact the support team to get a replacement and it takes a minimum of a day for them to respond to each message. I need my computer for business and school, so when I asked for a refund/cost of a new one, but they declined. EVENTUALLY I get a standard RMA setup and send in my AIO, and by day 11 I FINALLY receive the replacement. 11 days of which I could not work online unless I wanted to spend 200 dollars + on a replacement cooler for my i9 - 13900kf. The cooler they sent me was a "certified refurbished" (crazy to send a refurbished one instead of new) NOT ONLY IS IT REFURBISHED. IT. DOES. NOT. WORK. you would think thats enough right.... wrong. just booting my PC to test if it works, my CPU overheats and i have to spend hours troubleshooting to finally get my PC to boot with ANOTHER COOLER I HAD TO BUY OFF AMAZON. my 600 dollar CPU is still not working properly because of their broken cooler. TO SUM IT UP: - super long wait times - declined a refund - 11 days to receive a replacement - REPLACEMENT DOES NOT WORK - REPLACEMENT OVERHEATS MY I9 13900KF AND DAMAGES IT not a happy camper. Support ticket: 2008968478

Tabby was great help with my problem as…

Tabby was great help with my problem as fast as possible it took only a matter of minutes and everything was solved

The support was amazing,really fast on…

The support was amazing,really fast on live chat and answering all of my questions!

Griselda is great.

I recived the wrong controller

I accidentally received the wrong controller and immediately started panicking since it was supposed to be a birthday gift for my brother. Thankfully, Griselda from customer service completely turned the situation around. She was patient, professional, and incredibly helpful throughout the entire process. Griselda made sure to clearly explain everything and gave me detailed information about when my replacement controller will arrive. Her outstanding customer service truly made a stressful situation so much easier. Thank you

SCUF Gaming keeps my money while UPS…

SCUF Gaming keeps my money while UPS lost the package - Violation of French Consumer Law"

Very good customer support

Support Scuf

I had to contact support because of issues with my controller. Instant response, very responsive, perfect! Thanks Scuf Griselda :)

Griselda from the SCUF Gaming team…

Griselda from the SCUF Gaming team provided an excellent customer experience. She was professional, polite, responsive, and genuinely helpful throughout the conversation. Even though my request was very specific and outside the standard customization options, she still took the time to guide me properly and suggest possible alternatives. Her professionalism and kindness truly reflect the quality and image of SCUF Gaming as a premium brand. Excellent support and a very positive experience overall. Highly appreciated — 5 stars.

Griselda is the goat

Griselda is the goat. Very helpful

After playing with my Scuf controller…

After playing with my Scuf controller for about 6 weeks I encountered the right toggle thumbstick not operating correctly so I contacted Scuf Gaming customer service and they understood my situations and sent me an RMF for a replacement so I want to thank Tabby for her help with my issue and thank Scuf Gaming for an amazing controller

My remote was experiencing slight stick…

My remote was experiencing slight stick drift. Scuf Tabby walked me through on trying to fix it. Tabby was very patient as I went through the steps. I still experienced stick drift. Tabby waived my warranty expiration because we were so close to the date of expiration. Tabby was extremely helpful!

Jonathan was caring

Jonathan was caring , understanding and an awesome problem solver. He deserves a fat raise and recognition for his exceptional service.

Warranty replacement

Tabby was very helpful getting a replacement controller.

Excellent customer service

Griselda was super helpful in getting my RMA started quickly and easily. Some of the best customer service I’ve had.

SCUF Nick with the Jelly avatar is a....

SCUF Nick with the Jelly avatar is a legend. This is how every customer service experience should be. Working with SCUF Nick was quick, painless, and solved my concerns.

Tabby helped me when I was about to be…

Tabby helped me when I was about to be let down. Im a disabled veteran and gaming is my get away from reality. Thank you tabby

Great Customer Servvice

Tabby was very helpful with the issues that I was having with my SCUF Reflex. Super helpful and knowledgeable.

Product failed multiple times but the…

Product failed multiple times but the customer support is very good! Even Replacing my Controller out of Warranty. Very Satisfied with the Assistant called "Scuf Tabby".

Scuf Nick the GOAT

Scuf Nick was very helpful and considerate, helping me replace my Scuf Instinct Pro. One of the least painful customer service interactions I've ever had!