SCUF Gaming

Scuf employee Nick was very helpful and…

Scuf employee Nick was very helpful and solved my problem quickly

Great customer service, poor AI though.

While the AI support system was sub-par at best, Nick from Scuf's support team went above and beyond. Not only are they replacing my broken thumbstick, but they're even sending me an extra set as well. Bravo.

The automated customer service was easy…

The automated customer service was easy a swift to initiate sending my new controller away for warranty due to a minor malfunction. I received a complete replacement within a couple of weeks with no hassles, as it should be.

Amazing service from griselda

I had the pleasure of speaking to scuf… sarah

I had the pleasure of speaking to scuf Sarah. I had a issue with my audio on my controller I just bought 2 days ago and came yesterday, I thought I would be waiting a while for a reply or anything to be sorted out but within a hour everything that needed to be sorted was sorted. I have not got 1 bad thing to say about my service here

Thank you to the Scuf Support worker…

Thank you to the Scuf Support worker Griselda for the quick help

Agent experience

Scuf Griselda helped me at least determine a rough update on my product I ordered, giving me actual service and respectful, quick on giving me updates.

Helpful and resolved my issue quickly.

No help or servicing after your…

No help or servicing after your warranty runs out.

Very helpful

Nick was able to assist me quickly and…

Nick was able to assist me quickly and set up a replacement dongle shipment.

So I purchased my son a scuff reflex I…

So I purchased my son a scuff reflex I believe in 2023. The battery died before the warranty was out and they sent me a new one. No questions asked. There was another issue with one of the buttons, not functioning after the second one was out of warranty. Because it was very close they allowed me a second replacement. So this time around no surprise to me since I had three controllers for the price of one in 2023. I have stick drift and it’s time I just pony up and buy a new one. I totally understand why this would not be covered at this point in my journey. Love this company will never purchase from anyone else.

Sarah For president

I’ve always enjoyed using scuf, but after coming across Sarah with her amazing customer support sealed the deal and turned me into a loyal customer Friendly, punctual, and professional a solid 10/10 rep

They don't sell wear items anymore!

They don't sell ps4 pro parts and that's not fair to the people that have them!!! I want short concave sticks for ps4 pro and Scuf has nothing to offer and its a wear item this is crazy!!!!

Support is great, experience is insane !

Support Scuf Griselda was insanely calm and very responsive. My demand has been resolved in 2minutes with all the informations explained ! Thanks a lot

SCUF Nick resolved my problem ASAP and…

SCUF Nick resolved my problem ASAP and was very pleasant about it !

Live chat help

Spoke on Live chat to Sarah today who was amazing! UPS have a lot to answer for but SCUF have been faultless! Thank you for everything!

Pretty sure Scuf is a Scam

We purchased a Scuf controller on on Sept 18, 2025. After a long delivery delay, during which I tried to work with FedEx because the package was delayed at a transit center for 2-3 weeks. They told me to contact the sending but there was no way to contact Scuf. Eventually, the item finally arrived on October 8, 2025. Within a few weeks, the controller started to act up. Stick drift and other button issues. I initially tried to find a way to contact the company, but their website didn't seem to have anything available, and it just so happened that around the same time, it started working better. Well, fast-forward to now, March 2026, and we still have multiple problems with it, to the point that it is rarely working. Buttons stop working, then start again. The stick shift has been present for most of its use. I went out today to try to contact them about the issues and the supposed one-year warranty, and alas, they literally have no way to contact you. No email, no phone number. They say there is a chat at the bottom, but there isn't. They claim to be available on social media, but I do not have an account on the only one they offer. The website is riddled with false claims/promises, and what we would really like is a full refund for this horrific product! I see where Scuf is responding to reviews saying there is no order number, which I no longer have. They should be able to still find me by name, amount, order number, and email. No order number is not a valid excuse to not make a clear issue right.

Love my new controller works great

Out the box controllers left dpad didnt…

Out the box controllers left dpad didnt work ended up working in the end but customer service was top notch at getting me an advanced rma and sent a new one to me before i even had to send this one back but in the end the controller actually ended up working so i didnt even need to return it but they told me can keep the new one and send back the one i got that wasnt working at first