Scuf Mazy
I had a problem with a TMR FPS Reflex that just arrived. I felt I was getting assistance from Scuf Mazy, a truly kind and knowledgeable person who solved the problem in a flash. This is Scuf's true strength: truly TOP-notch support.
About SCUF Gaming
Data updated- Website
- scufgaming.com
- Category
- Events & Entertainment
- Location
- United States · Duluth
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 65% (35/54)
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Is SCUF Gaming legit?
SCUF Gaming (scufgaming.com) has a 3.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 65% of negative reviews. Last updated 2026-08-10.
What people say
I had a button break on my scuf…
I had a button break on my scuf envision. When I reached out Sarah she was quick to give a response. We had the situation solved in less than an hour. Amazing customer service from Sarah. Couldn’t thank her enough.
My order was wrong
My order was wrong, but this very helpful customer service rep Griselda made the process very easy for me if I could give her a review it would be a 5 star
No Care In The World
I bought a controller about two weeks ago. It was the reflex FPS with TMR sticks so I spend nearly £300 on a controller. It arrived BROKEN already. Okay no problem. I will use my 1 year warranty. I sent my controller nearly a week ago and heard nothing until today where I received the worlds worse customer service from Ophelie. They don't care about your experience just your money. The most infuriating part about it all is all I was receiving was templated answers. If you use this company you are rolling the dice, best hope you don't have to use Customer Service
Reply from SCUF Gaming2026-03-12
Good evening Charlie, Thank you for your review. We're sorry to hear that you're having issues with your controller so soon after receiving it, this is definitely not something we want to happen. We would be happy to work with you to get this resolved. Unfortunately, there is no order number attached to your review so we're unable to look into this further. You had stated that you already contacted our support team, please reply in that ticket so we can provide more assistance and someone will get back to you as soon as possible! Best regards, Scuf Gaming
Warranty
Sarah was so helpful today. Getting my controller replaced after almost a year was super duper easy.
Absolutely terrible experience buying a…
Absolutely terrible experience buying a Scuf for the first time. Left analog stick started drifting just shy of 2 months. I paid roughly 400 for the controller and accessories with shipping. I’m sick to my stomach writing this, so frustrated with Scuf gaming. There product lasts less time as far as wear and tear than an elite controller and it’s more expensive. Currently talking to Scuf support team on how to process a refund and I WILL NEVER BUY A SCUF AGAIN. Also this review isn’t fake, I have full email receipts as proof with a order number from my original purchase but when I tried contact scuff on thier website for the first attempt at contact, I talked to a chatbot that said my order number does not exist. Talk about a terrible experience.
Reply from SCUF Gaming2026-03-11
Hello, Thank you for your review. We're sorry to hear that you're having issues with your controller this is not something we ever want to happen! We do provide a one-year warranty on all new controllers purchased from our site to ensure that you are covered if issues do arise. Unfortunately, there is no order number attached to your review so we're unable to look into this further. For direct assistance with your order, please contact our Customer Care team using our chat widget, create a ticket, and someone will get back to you as soon as possible. Best regards, Scuf Gaming
Had a simple mixup with controllers on…
Had a simple mixup with controllers on description. They sent out a controller it was not correct, but they helped me correct the issue quickly and sent out the right controller. Good customer service
I had the pleasure of discussing with Scuf Griselda…
I had the pleasure of discussing with Scuf Griselda about some production information regarding the transitional controllers from 2013 through 2015. Given the time that passed she tried but was unable to assist but I did have a nice time discussing the search with her.
Absolutely amazing and fast service
I recently bought a refurbished controller from them which came without some blank plates for optional button replacement. I contacted support and had a response in seconds from SCUF Nick who was super nice and immediately got me the things I needed, in the right colors too!
Very great customer service
Very great customer service. Replaced my controller fast and easy.
I bought a used controller on eBay…
I bought a used controller on eBay their representative Sarah want above and beyond to try and figure out how to get a replacement dongle we came to the conclusion that for me to get a replacement dongle I’d have to get the controller so I decided to return the one I bought on eBay to buy a brand new from chef she was great and amazing to talk to you
Less than 13 months and failure...
I received a scuf controller with upgrades less than 13 months ago, but just outside the 12 month warranty and one of the buttons no longer works. Really disappointed by this given the price of the controller. Have tried to contact scuf via chat but have been informed they don't do repairs. Complete waste of money as the standard controllers at 25% of the price last longer! Not being able to talk to anyone has dampened my experience too. Prior to that though, the controller did everything it was advertised to do and using it was an enjoyable experience. Just not worth the money for just over 12 months use...
Reply from SCUF Gaming2026-03-02
Hello SJ, Thank you for your review. We're sorry to hear that you're having issues with your controller, our team is ready and willing to help any way they can! Unfortunately, there is no order number attached to your review so we're unable to look into this further. For direct assistance with your order, please contact our Customer Care team using our chat widget, create a ticket, and someone will get back to you as soon as possible. Best regards, Scuf Gaming
Super quick and clear communication
Super quick and clear communication. Very helpful were able to fix my issue way quicker than I expected. I was helped by scuf Sara regarding an issue I had with a controller.
Scuff Sara was very helpful and…
Scuff Sara was very helpful and effective with resolving my issue today 10/10 service
Rachel was phenomenal
Rachel was phenomenal in helping me resolve my issue. They were patient and educational and went above and beyond to help me.
Build quality is trash
Build quality is trash, within 2 weeks my controller was making a cracking and creaking noise. Had to tear apart the controller to fix the paddle and I do not play but maybe 2 times a week. Will never buy again especially for the $279 price. Never again.
Reply from SCUF Gaming2026-02-24
Hello _____, Thank you for your review. We're sorry to hear that you're having issues with your controller, we would be happy to take a look since we do supply a one-year warranty on all new purchases from our site. Unfortunately, there is no order number attached to your review so we're unable to look into this further. For direct assistance with your order, please contact our Customer Care team using our chat widget, create a ticket, and someone will get back to you as soon as possible. Best regards, Scuf Gaming
Wired controller constantly losing connection
I love the dynamics of this controller (Valor pro wired), but the slightest movement of your controller loses its connection. Had this issue since taking it out the box but was able to secure the wire to where there was minimal movement but now it’s to the point where I can’t keep it on for more than a second and I’ve only had it for a few months. Not worth the money
Reply from SCUF Gaming2026-02-24
Hello Francois, Thank you for your review. We're sorry to hear that you're having issues with your controller, our team is always happy to help any way we can! We do provide a one-year warranty on all new purchases made from our site, so if you are having trouble so soon, please reach out to our team for assistance. Unfortunately, there is no order number attached to your review so we're unable to look into this further. For direct assistance with your order, please contact our Customer Care team using our chat widget, create a ticket, and someone will get back to you as soon as possible. Best regards, Scuf Gaming
Scuf Griselda with their customer…
Scuf Griselda with their customer service is awesome and super helpful!
Controller itself is built tough and…
Controller itself is built tough and feels great. Software inside the controller lacks. I have the pro, constantly disconnects during game play and will have to reset the controller in order to continue game play. Doesn’t turn on my console from the controller like other controllers do. Doesn’t charge unless plugged into outlet or turned on console
Reply from SCUF Gaming2026-02-17
Hello Luis, Thank you for your review. We're sorry to hear that you're having issues with your controller, our team would be happy to help! Unfortunately, there is no order number attached to your review so we're unable to look into this further. For direct assistance with your order, please contact our Customer Care team using our chat widget, create a ticket, and someone will get back to you as soon as possible. Best regards, Scuf Gaming
Exceptional customer support
After several frustrating attempts engaging with the chat bot regarding a warranty claim, I got Scuf NICK as a live customer service representative. Scuf NICK took about two seconds to respond with knowledge of my order and issue. Scuf NICK took another few seconds to email the necessary information and documents to take care of requests. I was absolutely impressed with the speed, accuracy, comprehension and support offered by Scuf NICK! Well done!!