Griselda
Griselda - very nice, competent and fast! Best and easiest support talk I ever had. Thank you!
About SCUF Gaming
Data updated- Website
- scufgaming.com
- Category
- Events & Entertainment
- Location
- United States · Duluth
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 65% (35/54)
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Is SCUF Gaming legit?
SCUF Gaming (scufgaming.com) has a 3.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 65% of negative reviews. Last updated 2026-08-10.
What people say
Had a confusing issue with a warranty…
Had a confusing issue with a warranty return saying that it had been delivered. Spoke to SCUF Nick and he checked and sorted it out. All good and a very swift response. I can't fault the service.
very bad
very bad, very bad fix your controllers!!!!
Reply from SCUF Gaming2026-01-26
Hello, Thank you for your review. We're sorry to hear that you're having issues with your controller. Unfortunately, there is no order number attached to your review so we're unable to look into this further. For direct assistance with your order, please contact our Customer Care team using our chat widget, create a ticket, and someone will get back to you as soon as possible. Best regards, Scuf Gaming
SCUF Nick went above and beyond
I've had my controller for a couple…
I've had my controller for a couple years but I barley get a chance to play because of work. 270 dollars or more for a controller with stuck drift and they would stick up/down/left/right. I had to physically pull the stick back to center. F you scuff for making me waste my money.
Reply from SCUF Gaming2026-01-26
Hello Justin, Thank you for your review. We're sorry to hear that you're having issues with your controller. Unfortunately, there is no order number attached to your review so we're unable to look into this further. For direct assistance with your order, please contact our Customer Care team using our chat widget, create a ticket, and someone will get back to you as soon as possible. Best regards, Scuf Gaming
Scuf Sucks?
Ordered a Scuf Valor Pro and extra thumb sticks. They ship from different places so you have to pay shipping on both items. I’m spending $200 and pay shipping for both… yeah for sure…. I receive the controller and SHOCKER!.. the Xbox home button does not work. I send it back to them and it says 1-2 days before they get back to you. It’s been 4 days and honestly I’m wishing I just sent everything back for a refund because in the same amount of time I ordered a Gamesir G7 Pro for almost half the price and it arrived in working condition not to mention they have an app with dead zone adjustment and other control customization. Yet because I bought the wired controller from Scuf I cannot access such an app until….(who knows when). It’s only for the wireless version at the moment. Overall I feel very let down considering in the past they built up such a reputation only to find out that as far as serving the customer the experience is sub par. Find out for yourself I guess but I don’t think this company is worth the time when there are many more companies with far superior products and support.
Reply from SCUF Gaming2026-01-26
Hello, Thank you for your review. We're sorry to hear that you're having issues with your controller. Thank you for letting us know. we're very sorry to hear that the controller you received isn’t working properly — I know how frustrating that can be. To reassure you, there is only one shipping charge, no matter how many facilities your order ships from. You will not be billed any additional fees for replacement or split shipments. We’re here to help get this resolved as quickly as possible and would be happy to assist with getting the defective controller replaced. For direct assistance with your order, please contact our Customer Care team using our chat widget, create a ticket, and someone will get back to you as soon as possible. Best regards, Scuf Gaming
thank you Griselda
Griselda help me for my warranty…
Griselda help me for my warranty controller quickly and effectively !
Griselda Helped me out
Griselda Helped me out. Made the process easy.
Nick was great and prompt with getting…
Nick was great and prompt with getting right to the point in helping me with my issues. Thanks nick.
helped with controller warranty
shoutout griselda, great help
LA's controller
Talked with Nick. It's great you can email with someone instead of being on hold. Very helpful in answering questions.
Had warranty for my controller was…
Had warranty for my controller was super hassle free the mouse click bumper stop working got a hold of support. And John was who help me most hassle free warranty I have ever dealt with sent controller back they replace whole unit.
PLEASE READ BEFORE BUYING
I have tried everything in my power to fix this defective controller. I bought a SCUF Envision Pro V2 a few months ago. I play fortnite and wanted to finally upgrade to something nice. I spent $147.35 on a horrible piece of buns. I have tried everything. BIOS settings, hardware remapping, iCUE remapping, iCUE downgrades, iCUE updates, different cables, tweaks, windows registry settings, everything. Nothing can fix one of the multiple problems i have with this controller. And worse off, the COMPANY SCUF will not fix it, or admit their faulty product, or help me in any way shape or form. Please do not buy this controller. I am leaving a negative but truthful review every day until they respond to my email. my order number is S14308679. Give me a refund now.
Reply from SCUF Gaming2026-01-20
Hello Rocky, Thank you for your review. We're sorry to hear that you're having issues with your controller. We do ensure that all of our controllers have a warranty, if you are having trouble so soon, our team will be more than happy to help get that taken care of for you! Unfortunately, there is no order number attached to your review so we're unable to look into this further. For direct assistance with your order, please contact our Customer Care team using our chat widget, create a ticket, and someone will get back to you as soon as possible. Best regards, Scuf Gaming
Not bad if you can afford to buy a new one every year...
The controllers are not bad, i like them but i cant reccomend a product that breaks after 6-10 months of usage that costs this much. I bought the reflex fps with mouseclick triggers and had to rma it after 6 months because of the L2 trigger bugging out. Got it back and it worked. Unfortunately after another 10 motnhs the L2 trigger is bugged out again and the controller is now useless. The warranty only extends 90 days so now i cant use it anymore. Costed me about 1 euro per hour used, DO NOT BUY!
Reply from SCUF Gaming2026-01-20
Hello, Thank you for your review. We're sorry to hear that you're having issues with your controller. This is never something we want to happen! Our team is always happy to help anyway we can. Unfortunately, there is no order number attached to your review so we're unable to look into this further. For direct assistance with your order, please contact our Customer Care team using our chat widget, create a ticket, and someone will get back to you as soon as possible. Best regards, Scuf Gaming
Amazing customer service and genuinely…
Amazing customer service and genuinely great product!
Scuf Griselda
Scuf Griselda was the rep that helped me. They did a really good job and was able to get everything figured out quickly. Thank you
Got the wrong package and assumed I…
Got the wrong package and assumed I didn’t get the right controller. Scuf Griselda Cleared everything up for me though.
300 euro for a controller that brakes…
300 euro for a controller that brakes always in the same place L2 button doesn’t work anymore. I send it back for the same issues less then a year ago,and now I can’t play with it anymore. 300 euros for 90 day’s warranty. And if your try to seek help “we don’t repair if not in warranty go and search for a 3 party” Don’t you buy Scuf,they sponsor your favourites streamers but they can’t help if you buy it with your hard working money. #S33888964
Reply from SCUF Gaming2026-01-19
Hello Boris, Thank you for your review. We're sorry to hear that you're having issues with your controller, this is never something we want to happen. Thank you for taking the time to write down your thoughts and recommendations! This type of detailed feedback really helps us improve our products and policies. Your feedback has been passed onto directly to our team which is hard at work on creating our future products and improving our current series and policies. We thank you for remaining a SCUF user despite this issue and look forward to powering many more of your gaming experiences in the future. For direct assistance, please contact our Customer Care team using our chat widget, create a ticket, and someone will get back to you as soon as possible. Best regards, Scuf Gaming
Griselda was amazing
Griselda was amazing. She came up with a solution to my problem immediately, handled it professionally. She explained the whole process and corrected what was more than likely my own mistake. Extremely grateful for her and the Scuf team and will do business with them again in the future!