SCUF Gaming

DO NOT BUY A SCUF CONTROLLER!!!!!!

DO NOT BUY A SCUF CONTROLLER THEY ARE A OVERPRICED OVERHYPED CONTROLLER AND THERE ARE SO MANY BETTER CONTROLLERS YOU COULD GET THAT ARE CHEAPER LEARN FROM MY EXPERIENCE AND AVOID AT ALL COSTS!!!!! I used to love scuf but after 4 controllers 2 being the xbox variant 1 being the envision and the latest being the valor pro xbox controller. I will break it down in each controller 1st controller around 2019 was awesome lacked features that I liked playing with friends but I accepted it and eventually it wore down... little did I know this was the last decent controller I would get from scuff. 2nd controller was the Envision and what a waste of money this was you spend more time connecting and reconnecting the thing than playing games, random disconnects and lag on inputs made the experience vile and dont get me started with the corsair software... corsairs software struggles to manage its own hardware so managing a cheap overpriced overrated controller yeah fat chance. 3rd controller I convinced myself it was just the envision and the xbox ones were fine so I paid for a custom built xbox controller after waiting 3 weeks it arrived and I had a good hour before noticing issues the RB button would stick and I had to use a pin to push a bar back in to unlock it. So I contacted Scuf and told them the reply was "you can send it off for repair which has no timeframe atm however we cannot guarantee that will be the controller you will receive" ... the controller was 1 hour out of the box... then over the space of 3 months the fast triggers started to stop and eventually I went back to M&K for everything... which brings me to now a few days ago I needed a controller for expedition couldn't think of what worked and thought the valor would be different. I ordered it friday and received it today they say its 3 modes to connect and turns out BT does not work don't believe me... google it I ain't the only one... and of course just for good measure because C.R.E.A.M they had to add iCUE but somehow they made it worse the software does not recognise the controller so no it is not supported at all. please go to the beginning statement to finalise

Corded controller

Just got their corded Xbox controller and I am having a blast learning how to use the pedals on the controller. Great condition and very affordable option to learn a new style. Great product

I’ve broken over 4 scuff controllers…

I’ve broken over 4 scuff controllers costing me nearly a grand I was super worried I would have to spend more on another but the service was great they tracked my order easily and I got a replacement for free with rma they didn’t take long to reply at all and they were super helpful

Nobody buy a scuff

Nobody buy a scuff, they are the worst controllers you can buy for the price they charge. Within 1 month i had stick drift (hadn’t dropped it or damaged it once) a month later my left stick wouldn’t click. I play call of duty so in that case i couldn’t run in the game i was stuck to walking around the map. I’d advise to buy a Gamesir for xbox & a Playstation edge controller. Both controllers you are saving money

Do not buy.

For the price I payed at the start of December I expect my controller to work fine considering the fact it cost nearly £100 within 3 days of me owning the controller the cable broke and now barely works with my controller, and due to the return policies getting a new one shipped to me even in warranty time is out of the question, now I wouldn't be upset if I could use any other wire as a substitute but I can't, the wires I have aren't "powerful" enough to power my controller which is a massive let down, which now leaves me with one option, buying a new wire and gambling on it not breaking like the original one, it really doesn't surprise me that the warranty is such a short time period given this is the quality of they're products, I'll stick to buying cheap controllers yearly than supporting this shoddy craftsmanship.

Don't buy the white color…

Don't buy the white color it is a cheap plastic, and it oxidize in a short time of usage, my scuf reflex was all white and in a matter of hours the color started to change, now it doesn't look white anymore, looks dirty and no matter how much you clean are it will oxideze. Order #S650572

Scuf John was great

Scuf John was great straight to the point and waisted no time. I’ve been buying from scuf since 2014 & I love that they values long lasting customers to this day still thank you for the swap.

I really satiate 100% with my problem…

I really satiate 100% with my problem that I had in my control

Only option given was to buy new

No possible repair for stick drift. Only option given to me was to buy a new controller. Edit for the order number S43827938 Already been through that, you dont fix the controller i have. All that was said was to buy another. Nothing atall has been sorted

SCUF return

I completely forgot to write the RMA# on the package, so I had too quickly tell them that I forgot too, Rachel assured me that they would hop on the matter once the package was received and thanked me for letting them know, and assured me it was no problem. Don't know why SCUF sometimes has bad reputation, they're quick and easy to talk with.

Great experience with Scuf Gaming and Scuf Sarah

I have to say that my experience with Scuf Gaming customer service/supports was the best supports I’ve had in years, maybe the best ever! I received a response without an hour after sending the first message to them explaining what was the issue. The representative I first talked to was « Scuf Sarah », she did not only offer great service, compassion, and understanding she went over and above what was expected. My grandson most wanted gift was stuck in a warehouse and I couldn’t get anywhere with FedEx. I contacted Scuf support team and was very lucky to get Scuf Sarah to help me out to deal with this issue. I was at a lost thinking that my package would never be received for Christmas. The package had been at the same warehouse from Dec 18th to Dec 22nd when I first contacted Scuf Support. However, Scuf Sarah didn’t only do her very best, she also did the impossible by getting my grandsons gift here on December 24th. I would definitely recommend dealing with Scuf Gaming as I had the best experience ever!!

No actual support given at any point

Ordered something that then was delayed 3 times to the point where I was only going to get it 3 weeks after I ordered it regardless of paying a ridiculous amount for shipping. Then when I requested a refund for the shipping, I was told “there was no refund information available” which was not surprising since I was talking to AI and it’s an easy cop out by the company to have that be their response.

The information I required was quickly…

The information I required was quickly resolved and the situation was much more clear thanks to the support team

AVOID

Every controller I have had has been returned a MINIMUM of four times, I have just sent a request to return my current controller as after a few months the hall effect joy sticks have given up. There is no way to have a controller repaired after the one year warranty and no one wants to touch them, I have only managed to get new thumb sticks installed by a third-party but after the warranty runs out it's over. Don't buy from here under any circumstance.

SCUF Nick helped us replace a controller

SCUF Nick helped us replace a controller that'd a failing headphone jack 10/10 experience! Much appreciated

SCUF Nick Giga Chad

SCUF Nick was willing to listen to my complaints and willing to set things right with my controller. He was honest and robust with what he could and could not do and we came to a solution that pretty much guaranteed my willingness to purchase from SCUF in the future!

Excellent customer service

John was the man when it came to helping with my situation. He responded to my message in a timely manner and was completely transparent when it came to the current status of my controller.

ABSOLUTELY NOT

ABSOLUTELY NOT! just get a ps5 or xbox controller. constant connectivity issues, constant issues with it's garbage software (went to download it and the link was broken, scanned the QR code that came with the controller and still couldn't get a working link). The software constantly crashes if you do get it installed. these controllers are garbage and not worth the money. it's all branding.

Great service

I was very UNHAPPY with this!! Get a simple xbox controllo

I was very, very, very unpleased with this controller. It has had many problems with me in the past and currently.