SCUF Gaming (scufgaming.com) has a 3.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 65% of negative reviews. Last updated 2026-08-10.
The controller is inconsistent ive had to return them 2 times and i used it once. Some button clicks dont register, the AI assistent they have is a chore to use, and the updating software they have doesnt even adress what you need to do in reality. Im chatting with a Live Agent to figure out how to update my controller because the controller is useless currently.
My controller broke 5 months after warranty and all I got is 20% off my next purchase. Why would I spend again 200 euro for another crap controller. So disappointed!
Hi Vladimir, Thank you for taking the time to share your experience, and we are very sorry to hear about your disappointment. We will be reaching out to you directly via email shortly to gather some more information and see how we can best support you. We appreciate your patience in the meantime. Best regards, Scuf Gaming
I had the best experience here at scuf so far. Jonathan took the time to hear me out and help me come with a solution. One of the best experiences I’ve ever had here and glad to still be a scuf customer.
Do NOT order from this company. I’ve waited almost an entire month for an I order to be processed, and customer service refuses to acknowledge or give any information about why there has been a delay in shipping. After getting frustrated and using pg-13 language in a reply, I was told that I wasn’t allowed to use vulgar language per their end user agreement, which I never signed. Disgusting scam company, save your money and go somewhere that’s not trying to scam you.
I spoke with an agent by the name of Scuf Griselda. Absolutely fantastic, answered my questions very politely and was super helpful !
I had an issue with my valor pro wireless left trigger sticking after pro longed use.. Minor issue, but for the price point wanted to see if it was covered under warranty.. the approval was seamless! I initially was just going to do a regular RMA but realized I was going to be without a controller. Sent an email to aee if I could switch it Advanced and they did free of charge.. of course I have to send controller back when it arrives though!! Over all very well pleased with both response time and their intent with keeping me in the game until my controller arrived.. i dont know why trust pilot isn't anything but a 5 for this company.. I feel more than content with their service!!!
Okay so let me start by saying just skip scuf and go for the Gamesair g7 pro 8k I got a scuf envision v2 the controller it self is perfect and not a problem to be found The main issue was the software icue you can’t use the back buttons and G keys without icue only the back buttons witch makes the controller pointless if you buy it for the added Gkeys and the software is horrible scuf know this is a on going issue after buying mine and getting the problems I googled it and seems this as been a big issue from the v1 so my question is Why is scuf still selling it knowing there software has had the issue for years and they simple can’t fix it trading standards should be involved and stop them selling features they simply can’t provide im now stuck waiting for a refund because I got lied to by scuf because they never listed there software may or may not work but then ayy there not going to are they Scuf you know what you are doing please edit your website to say the G keys depend on if the software will work or not and that it’s hit and miss You could easy fix this issue in firmware updates to let the controller handle the Gkeys without icue Oh and to add to it all dhl who they use lost my parcel not just on this scuf but another one I got before Trust me don’t get ripped off by scuf go with gamesair g7 pro 8k best controller I’ve ever had and miles better then anything scuf is doing for the price
Scuf Griselda did their best to help me get the replacement dongle for my scuf envision pro v2 paired sadly we did not succeed but I appreciate the patience and how throughly they tried every avenue before we settled on sending out a replacement dongle for the replacement 😂
I'm missing most of my left index. So you can imagine, trying to hit the left bumper is a bit of a challenge. I need to use my left middle finger, moving it off of the left trigger. What you guys did, putting a new set of bumpers on the side of the controller, now has me able to use that as my left bumper, with my "nub" of a left index finger. Absolutely awesome job. Not sure you had hand disabilities in mind but you fixed that for me. Still 5 stars, but curious why the center button doesn't turn on the PS5 like they do with the Xbox.
supreme service, quick and friendly, slightly disappointed in the materials since i had to change the controller twice. but it took scuf a little week for a replacement. thanks for this excellent service
Nick was very helpful and fast to respond. Love the new shape of the box for parts it fits under the controller (omega) unlike previous boxes that make hard to close case!!!! A+++++ SERVICE AND PRODUCTS
I would give only one star if the support weren´t good. I had the Pleasure to chat with Scuf Tabby and she was quick and could help me with my situation in only a few minutes.
Scuf Tabby was very helpful with my questions.
Customer service were excellent and prompt in responding to a few questions I had regarding an order.
Griselda got me exactly what I needed (tracking information for a repair I sent back) and then went the extra mile and was able to get me technical info and solutions (I needed to know specifics about how my controller was repaired) when asked. I will say the Scuf brand has taken a hit for me because my Valor Pro should have such a blatant failure (right analog stick suddenly not registering Y-axis inputs) after only a few months of use. I was also a little disappointed Scuf chooses to send back “rebuilt controllers” that may include refurbished parts which just makes me anxious about further issues (though my warranty has been extended 90 days). I’ve greatly enjoyed my Scuf controller but this issue, combined with them revamping the same model with TMR sticks only a short time after releasing the Hall Effect model I purchased has weary about continuing to shop with them when looking for higher end gaming products. Not to mention that I needed to go to support for information I should have received by email. All that is to say that Griselda’s help and efficiency via chat was excellent and my future with Scuf purchases is in doubt. Time will tell and if the controller receive back proves to be a reliable piece of kit for years to come, that will do wonders.
I’ve owned 2 Scuf controllers - one Xbox and one PS5. Both had trigger issues that make them unusable under normal play conditions. The PS5 controller had issues while under their limited warranty - which I would hardly call a warranty. They make you arrange and pay for shipping back to them and charge you for the repair service an amount that they won’t tell you up front. The Xbox controller trigger began sticking to the point of unplayability outside of the limited warranty. Scuf won’t even allow me to pay to send it in for repair. I would never buy another of their products. While they are nice, they break quickly and easily and their warranty is terrible.
thank you! amazing support and controlelrs
The automated system didn't work as intended, but the agent, Nick, was very helpful. He immediately pushed for a replacement for a bad controller and stayed for any questions I might have a about the replacement process or anything else. Definitely would recommend again!
Customer service did help me out great 2 times
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