Seabay Logistics

Hi there, Thank you so much for your kind words! It's been a pleasure assisting you, and I'm thrilled to hear that you appreciate my service. Thank you for choosing Seabay for your shipping needs and we hope to serve you again in the future. Best regards, Vance

Dear Brian,  Many thanks for your great review and full trust in our shipping services and your great business! We will keep trying our best to offer you our best services in the future! Much appreciated! Best Regards Vance

Dear Debra, Thank you for your feedback. We understand that delays can be frustrating and we apologize for any inconvenience caused. However, there seems to be some misunderstanding between us that confuses you. Therefore, please allow me to clarify them here: The FIRST container (S231204003508 / GLDU5636681): We received your order on 2023-12-05, and the container was delivered on 2024-02-23. The delay of this shipment is about 21 days, and we didn't add any surcharges. The SECOND container (S231221003653 / FYCU7021630): We received your order on 2023-12-22, and the container was delivered on 2024-02-14. Surcharge of this shipment: Container Time in: 12:30 pm; Time out: 05:30 pm; 5 hours of waiting time in total; Seabay offers 1 hour of free waiting time, and USD 125/hr of additional waiting time fee will apply. In this case, the charge is 125*4 = USD 500. As a gesture of goodwill, we cover the amount of USD 200, and you only need to pay USD 300. The LAST container (S240106000475 / CSNU6404186): We received your order on 2024-01-07 (not Dec 2023), and the delivery is scheduled for 1st March. Surcharge of this shipment: USD 300 (per container) of PCC (Port Congestion Charge) because of the Panama Canal's drought in January. Such a surcharge was charged by the carrier, not Seabay. And Seabay processed the shipment after your approval. Delay: The transit time (estimated) in your booking was 50 days, and the actual time end-to-end is 53 days. Therefore, the delay is around 3 days. We notified you of all the potential surcharges previously; the costs were also listed in the notes under our quote. We understand that unexpected costs can be frustrating. However, there is always the chance that extra charges can crop up once the shipment is underway. While shipping your containers, we faced situations like vessel barging, space rolling by carriers, port congestion, etc., which were beyond our control. Still, we've updated you on this situation, along with the shipping. We value your business and hope to have the opportunity to serve you better in the future. Best regards, Seabay Team

Hello Ion, We're sorry that you are not satisfied with our QUOTES. But first, we want to clarify that we are never on purpose to get customers to pay any unnecessary charges. We always provide solutions and quotes based on the ACTUAL situation of the cargo. According to the actual volume of your cargo, the 20-foot container you asked for CANNOT accommodate your cargo at all. Therefore, we have to change it to a 40-foot container for you. Such a situation was already confirmed by your suppliers, too. We informed you of this when we quoted you, but you insisted on using a 20-foot container, which is impracticable. It's a pity that we couldn't reach a deal with you this time. We value your business and hope for the opportunity to serve you in the future. Sincerely, Seabay Team

Hi Sarah, We're sorry to hear that you had a negative experience with our services. However, we would like to clarify a few points regarding your shipment. Firstly, we want to acknowledge that we have had many successful shipments in the past, and we always strive to provide timely and efficient service to our customers. Regarding the specific shipment in question, we understand that there were some delays and additional charges incurred. We want to assure you that we did our best to find the most suitable solution given the challenging freight market conditions caused by the Covid-19 pandemic. We also want to clarify that the charges you were invoiced for were standard destination port CFS charges for LCL shipments. Additionally, we informed you in advance that we would be using a transit route via LA instead of a direct route to Seattle. We want to emphasize that we did not overcharge you or intentionally delay your shipment. We understand that delays can be frustrating, but please know that securing space during that period was extremely difficult. We value your business and hope that you can understand the circumstances surrounding this shipment. If you have any further concerns or questions, please do not hesitate to reach out to us directly.