Hi, Ralph! Thank you so much for your thoughtful and enthusiastic review! We're honored to receive such high praise from someone with your expertise. It’s incredibly rewarding to hear that our platform is helping you deliver deeper, more targeted insights to your clients. Our goal is to make advanced health insights both accessible and actionable, and it’s wonderful to see that reflected in your experience.
Thanks again for your endorsement and for being part of the SelfDecode community. We’re proud to support professionals like you in advancing personalized, science-based health.
首先，他们的客户服务非常出色。令我惊讶的是，他们是如此的关心和个性化——这在当今并不常见。其次，平台一流；它提供了大量信息并能够跟踪您的血液测试，同时根据 DNA 和血液测试结果提供定制建议，使其非常有用。然而，仍有改进的空间。例如，我发现建议和可行的见解可以进一步完善。此外，这可能是我对 SelfDecode 的主要抱怨，我仍然强烈推荐它，我理解通过该平台货币化的必要性，但我忍不住觉得它过度货币化其功能。
SelfDecode 回复2025-07-14
Hi, Nelson! Thank you so much for your compliments and thoughtful feedback! We're truly grateful for your kind words about our customer service and platform.
We also really appreciate your constructive insights. Improving the clarity and impact of our recommendations is an ongoing priority, and feedback like yours helps guide that process. Regarding monetization, we understand your concerns and are actively working to strike a better balance between sustainability and user experience.
Thanks again for your support and for recommending us!
研究多种健康参数的大量信息和关键。如果您不再想了解更多有关 DNA 健康搜索的信息 - SelfDecode 就是最好的！！！谢谢乔和你的团队！我也喜欢你的播客！
SelfDecode 回复2025-04-28
Thank you for your review, Natalia! :) This truly made our day. We are glad to hear you're enjoying all the information on SelfDecode and Joe's podcast, too.
We’re glad to hear that you found our service helpful and insightful.
We understand your frustration regarding the subscription renewal. Please know that at the time of sign-up, we clearly communicated that our service is subscription-based. Additionally, we sent an email reminder 30 days in advance of the renewal to ensure there was ample time to cancel if desired, and this email included cancellation instructions for your convenience.
We strive to make our cancellation process as straightforward as possible. If you ever need assistance with this or have any other concerns, please don’t hesitate to reach out to our support team. We’re here to help!
Thank you again for your feedback, and we hope you continue to enjoy our service.
Thank you, Chris! We sincerely appreciate your positive review and we're glad to hear that you found what you were looking for on SelfDecode. This truly made our day!
客户服务很快回答我的任何问题。您可以下载各种报告。搜索任何与医学和 DNA 相关的内容。伟大的工作自解码
SelfDecode 回复2025-01-20
Great to hear you've had an awesome experience so far with our Customer Support team so far! We are always here and happy to help with any questions or concerns. Thanks for being a loyal SelfDecode member, Tooflaca!
Vincent! Thank you so much for sharing your thoughtful perspective. We love how you’ve framed the value of genetic testing — it truly does provide a sense of direction and peace. We love to hear that your results have given you the insight needed to personalize your approach to health. Your proactive mindset is inspiring! Thanks again for your awesome review.
Thank you for your thoughtful review! It truly makes our day to hear that SelfDecode has been such a valuable tool for you as a nutritionist, helping you uncover root causes and personalize supplementation for your unique biochemistry. It’s great to hear you're finding the reports clear and well-cited — that's definitely something we take pride in. Knowing you plan to use SelfDecode with your challenging client cases is incredibly rewarding. Thank you for trusting us to support your work!
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