Negative Star Rating. Beware of this broker transport company.
Deceptive business practices. Provided an attractive quote to get your business, then when it is time to sign the contract the actual price is significantly higher.
I agreed to the higher price as long as they guaranteed delivery by a specific date and time. They even modified the contract to confirm delivery date instead of an estimated delivery date.
Carrier managed to pickup vehicle within 2 hours of signing the contract. Unfortunately Ship Auto Now LLC and their carrier failed to deliver on the guaranteed delivery date. The vehicle showed up 3 days after it was suppose to be delivered.
Ship Auto Now (the broker) blamed carrier. Carrier blamed broker. Received a series of excuses and lies from both. Broker nor carrier made any attempt to rectify the broken contract agreement.
Btw the driving time between pick up and delivery drop off is 8 hours and this transport took 4 days to get there.
The lies - the lies claiming the carrier was at our drop off location - and then “oops” the carrier claimed to have entered the wrong address in the gps. They stated it would take a bit to get to the delivery destination were even though they claimed to be at the wrong address in the same city.
8 hours later when they still haven’t made their way across town….wouldn’t you know it, the carrier- got a flat tire which required them to remove the fender. Claiming repairs would take several hours. The excuses were endless. These are the excuses we heard over the course of four days.
Broker took zero responsibility. They got their $100 payment for securing the carrier at the time the contract was signed. The remaining balance, I was required to pay the carrier.
This broker clearly does not vet the carriers they work with. This broker lacks any responsibility once the vehicle is loaded on the truck. Keep in mind, your contract is with the broker - not the carrier.
My experience with Ship Auto Now. Untrustworthy. Deceptive. Unethical. Think twice before doing business this company.
我选择这家公司作为备选。他们响应及时但沟通不够专业。工作完成了，我的车也运出去了。但任何需要运输车辆的人，我强烈建议直接找负责运输的公司，而不是通过中介（Ship Auto Now）。我和负责运输我车的人聊过，他确认中介总是收费更高。如果想省钱，别用中介，直接找公司。负责运输我车辆的公司是KDN Transport Group LLC，USDOT: 4518172，MC: 1789724
我要投诉Ship Auto Now LLC的欺骗性商业行为和干扰我运输车辆的举动。
2026年5月，我与Ship Auto Now LLC签约，与中介James Brown合作安排卡车运输。Brown先生给我报价1150美元，在我的预算范围内。但12天后，他找不到愿意以该价格运输的司机。
由于延误，我要求退还押金以便与其他运输公司合作。Brown先生很生气，说我会收到退款，3-4个工作日内到账。同一次通话中，他说会在我的卡车上设置警报，不让其他公司的司机接单。
我确实收到了退款，但在我开始与其他汽车运输公司合作后，我发现2026年5月29日——也就是我要求退款的那天——Ship Auto Now LLC以2500美元的价格在行业货运板上发布了我的卡车信息，发布方是Ship Auto Now LLC。发布内容包括我的卡车信息、取件和送件地点，取件日期为2026年6月12日或之后。
我有货运板发布的截图作为证据。该发布直接与我最初收到的1150美元报价相矛盾。看起来公司知道实际市场价约为2500美元，却以不切实际的低价报价来争取我的业务。此外，在我终止协议并要求退款后，货运板发布仍然有效，给其他中介安排我的车辆运输制造了障碍。
我认为Ship Auto Now LLC从事误导性定价行为，并故意干扰我获得其他公司运输服务的能力。我要求BBB调查此事，让公司为其行为负责。
支持文件，包括2026年5月29日的货运板发布截图，可随时提供。
我和Ship Auto Now的James Brown联系，这名字就很可疑。他们给我800美元的固定价格，要把我的车从新墨西哥州运到北卡罗来纳州。我签了合同，上面明确写着价格是固定的，门到门服务，包含所有费用。结果是个骗局。多次电话里他们说取车时间是6点到8点之间。然后4点的时候打电话来说要8点以后，还要多收200美元。当我取消服务时，他们威胁要扣下我的200美元定金。别信任这家公司，我不确定他们到底运不运车，还是就靠这200美元骗人。我至少有25家其他公司立刻回电——用他们吧。
我需要在严格的时间窗口内运输两辆车——一辆从佐治亚州的Jonesboro到佛罗里达州的Port St. Lucie，另一辆从佛罗里达州的Port St. Lucie到纽约州的West Point——而我妻子和我正在旅行。这是我第二次使用Ship Auto Now，体验依然出色。
我的联系人Brad非常出色。他持续给我更新进展，特别是当我无法直接联系司机获取ETA时。当一位司机的卡车抛锚时，Brad立即行动，迅速安排了替换车辆。另一次，司机不断推迟交付时间，Brad介入联系公司，确保他们及时与我沟通并提供准确信息。
尽管遇到困难，两辆车都按时成功送达目的地。Brad让整个流程顺畅无压力。如果你需要可靠的车辆运输服务，我强烈推荐和他合作。
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