Ship Sticks

Mr. Sellers, Good afternoon, and thank you for sharing your experience regarding your Ship Sticks shipment from New Jersey to Sandwich, England. I sincerely apologize for the inconvenience surrounding your pickup on Friday, July 24th. As you noted, our pickup window runs from 9:00 am to 6:00 pm local time. When you called at 5:00 pm to check on your pickup status, we reached out to our partnered carrier, DHL, who reported their driver had come by at 4:28 pm but was unable to complete the collection. After sharing that with you, we quickly discovered the information DHL had given us was incorrect. We apologize for the frustration this misinformation caused, and take full responsibility for this inconvenience. Once we identified the error, we worked directly with DHL to arrange a second pickup attempt, and they returned to your location at 6:47 pm that evening and successfully collected your bag for transit to England. As of today, your bag is scanning as expected, and our team will continue monitoring the shipment to ensure it arrives at your destination on or before July 31st, as scheduled. If you have any additional questions or would like to discuss this further, please reach out anytime by texting or calling 855-867-9915, or emailing [email protected]. Thank you for your time, and for choosing Ship Sticks.

Ms. Mitchell, Good morning, and thank you for sharing your recent Ship Sticks experience. I'm glad both legs of your round trip delivered on or ahead of schedule. However, I'm sorry to hear about the the location of the FedEx delivery on your return leg. I can see our team spoke with you directly by phone last week to work through your concerns, and I want to assure you we're filing a formal complaint with the FedEx facility in Norcross, GA responsible for the delivery. This isn't the experience we want for you or our other clients, and I appreciate you bringing it to our attention. If you'd like to discuss this experience in additional detail feel free to text us at 855-867-9915, or simply reply to our email thread from last week. We want to ensure all of your concerns have been adequately addressed. Thank you for choosing Ship Sticks!