Like the service
Pickup on time at my house and clubs at course when I got there. Great to travel without my clubs and know they will be there. Shipped home and delivered to my door - Friday to Tuesday. I will use them again.
About Ship Sticks
Data updated- Website
- shipsticks.com
- Category
- Travel & Vacation
- Location
- United States · West Palm Beach
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 100% (18/18)
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Is Ship Sticks legit?
Ship Sticks (shipsticks.com) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Missed delivery deadline
We shipped 3 XL suitcases and golf clubs from Australia, guaranteed for delivery in Turin, Italy by August 5th. On August 3rd, tracking was marked "out for delivery." We waited at our apartment all day, but no delivery attempt was ever made and it was hit with an "exception." We raised two separate tickets over the following 48 hours and received no response from Ship Sticks and no further updates, wasting two more days sitting at home waiting. I called customer service on the morning of the 5th as we urgently needed our bags and clubs that day. The agent I spoke to verbally reconfirmed our address here in Turin and said the bags would be delivered that afternoon. They never showed up after we waited until 8:30 PM that night. When I called back after our bags and golf clubs had missed the guarantee window, the Ship Sticks team initially claimed our address was incorrect because of street number placement— (xx Via Giuseppe Garibaldi vs. Via Giuseppe Garibaldi, xx) even though we used the exact address format their own booking form populated and have had multiple packages arrive with no issue to this exact address. We have since learned, having spoken to a 4th person at Ship Sticks, that the address issue was actually with FedEx and was updated with them over 48 hours ago. Yet, we still do not have our bags or any further updates. A member of the international team at Ship Sticks was extremely helpful in providing us access to the $200 per bag compensation plan, and whilst greatly appreciated, we are still without 3 x suitcases of our clothing and personal belongings (including golf clothing and shoes) and 1 x set of golf clubs. Today being August 7th, there are still no further updates from Ship Sticks and no movement on the tracking portal heading into the weekend, with no idea when we will actually receive our belongings. Having spent over $1,700 AUD for a service that we have unfortunately had to follow up constantly for any form of resolution is very disappointing. We and my in-laws were planning to use Ship Sticks for an upcoming trip to Scotland and Ireland, but we will now be seeking alternative arrangements. We will also be passing this feedback directly to our golf trip booking company in Australia who recommended Ship Sticks to us. Extremely disappointed and not a good start to a once-in-a-lifetime trip. Order O0726A6099377
Reply from Ship Sticks2026-08-07
Ms. Pickering, Good afternoon, and thank you for taking the time to share your experience and for the detailed feedback. We sincerely apologize for the negative impact this had on your trip, and for the inconvenience caused by the delay. We're also sorry to hear the follow up you received from our team did not meet the standard we strive to provide. We can assure you these matters are worked diligently, with the highest sense of urgency, alongside our partnered carriers. That said, we fully agree our follow up communication should reflect that same urgency, and be timely and informative throughout. Our team will be reviewing this interaction directly to ensure proper protocol and processes were followed, and to address it internally where needed. Once that review is complete, a member of our leadership team will reach out directly to set up a time to discuss this further, at your convenience, and see what we can do to make this right. We take great pride in delivering a positive customer experience, and we apologize both that this resolution took longer than we would have liked, and that our follow up fell short. On a positive note, all shipments were delivered today, August 7th, in Italy at 12:22 pm local time. We hope you're able to enjoy the rest of your vacation, and we look forward to discussing this further at a time that works best for you. Thank you for your feedback.
The Disney front desk
The Disney front desk did not know the location of my clubs. After a day or two, they finally located them and delivered them to my room.
The clubs made it to the destination…
The clubs made it to the destination both to and from in an amazing time
This was my first time but certainly…
This was my first time but certainly not my last time using Ship Sticks. It was so seamless and efficient. I always knew where my clubs were with the updates. The delivery time was most impressive. My clubs actually arrived a day early. I'll be back for sure.
Same day service…
Easy and efficient
Excellent service.
Great Way to Ship Clubs
My wife and I had a set of clubs in Wisconsin and we needed to get them to Arizona where we live. We didn’t want to cart them on the plane with us. I remembered Ship Sticks and sent them that way. They arrived two days after we did. Such a wonderful and easy way to ship golf clubs.
My experience
My experience, The experience I had was great because staff was available, not A-I to correct an error to get my clubs to destination on time.
Works great
Works great, always delivered early, no worries ☺️
Very efficient service
Ship Sticks were very easy to deal with to book pick up from our hotel in Vancouver to our hotel in Calgary. Everything happened exactly as expected and we were kept informed at all stages. We were very pleased with the process and recommend them. We will certainly use them again.
So easy and convenient!
On time delivery with tracking along…
On time delivery with tracking along the route.
Did exactly what they said….even…
Did exactly what they said….even delivered a day early! Love this service…no more schlepping through airports with luggage & clubs!! Great for old guys like me!
Company is great to work with on phone…
Company is great to work with on phone and on line. Picked up clubs when said they would and delivered when they said they would.
Flawless experience
Shipping my golf clubs could not be easier! Ship Sticks handled everything. I had a front door pick up and my clubs were delivered on time and in perfect condition to my vacation destination. I will absolutely be using their services in the future.
Everything went smoothly
Everything went smoothly; picked up when they said, delivered when promised. No problems. They are a bit pricey... but worked well for this particular trip which had substantial non-golf stops.
Satisfied
Everything went well however 7 days from pickup to dropoff (Oregon to New Jersey) I think is a little long. Package had to go via Fed Ex air, it should not have taken that long. Otherwise, I will use ShipSticks again.
Seamless Experience!
It was a seamless experience from start to finish! The customer service communication is excellent. This was my first time shipping luggage and in addition to my clubs and I love that they offer that service as well. Can’t wait to use again!