Ship Sticks

Mr. Bonifacino, Good morning, and thank you for taking the time to share your recent Ship Sticks experience. We're pleased the bag arrived ahead of schedule at its destination, but we sincerely apologize that the early delivery caused some complications in this instance. For future reference, all Ship Sticks shipments are scheduled with a "Deliver By" date and do not require a signature upon delivery. This means shipments are guaranteed to arrive on or before the selected date, and may occasionally arrive early. Delivery without a signature is ultimately at the driver's discretion, based on whether the location is deemed a safe area that is not high traffic. In situations where early delivery may not be ideal, we recommend considering one of the following options: - Shipping to a local FedEx store, where most locations will hold shipments for pickup up to five business days (a small holding fee may apply, so it's best to confirm in advance). - Shipping to a friend, neighbor, family member, or property manager, ensuring someone is available to receive the shipment on your behalf. - Shipping to your first golf course, if applicable, as most courses can accept and sign for deliveries during business hours (again, best to confirm with the course ahead of time). We apologize if these details weren't clearly communicated during booking. If you'd like to discuss your experience further, please don't hesitate to reach out by phone or text at 855-867-9915, or via email at [email protected]. We appreciate your feedback and are here to help however we can. Thank you for choosing Ship Sticks.

Mr. Spears, Good morning, and thank you for sharing your recent Ship Sticks experience. Looking into the details, we can see an initial delivery attempt to the destination on Friday, July 31st was marked unsuccessful. We understand from our communications with you that the destination was in fact open that day, and we apologize that our partnered carrier did not deliver as instructed. Our team followed up directly with DHL to ensure delivery would be completed the next business day, Monday, August 3rd. On Monday, August 3rd, the shipment was delivered successfully. While we apologize for the initial concern and inconvenience, we'd also like to note that the guaranteed delivery date at the time of booking was no later than August 4th, so we're glad the bag still ended up arriving ahead of schedule on August 3rd. If you have any further questions or would like to discuss this further, please reach out by texting or calling 855-867-9915, or emailing [email protected]. Thank you for your feedback, and for choosing Ship Sticks!

Customer, Good morning, and thank you for sharing your recent Ship Sticks experience. We appreciate the feedback and regret that this experience isn't living up to the standards we hold as a company. Missed pickups with our service are rare, and when they do occur, we pride ourselves on resolving them quickly, including arranging independent third party couriers to collect bags and drop them at the local DHL or FedEx Ship Center when needed. Unfortunately, based on the information provided, "Customer," we're unable to locate the specific order details. Could you please reach out directly by texting or calling 855-867-9915, or emailing [email protected] with your full name, Order ID, or the email associated with the booking? This will allow our team to get this resolved as quickly as possible. We apologize for the inconvenience, and look forward to ensuring a positive outcome. Thank you for choosing Ship Sticks!